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February 2024 by Chris U.
Just purchased an LG washer and dryer from Grand Appliance and tv. The store has lots of brands and models to choose from. Our salesman Fabian was knowledgeable and low key. No pressure. If there was something he wasn't absolutely sure of, he quickly looked it up. So far, so good. Looking forward to having my new appliances installed!
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February 2024 by Elena P.
This place is quiet--not much traffic and unassuming. A little dark inside and out but, not too inciting but their service was exceptional. They were very knowledgeable and helpful to our needs. They also had most of what we wanted in a relatively short amount of time.
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December 2023 by Michael B.
The sales person was excellent how you did a wonderful job of comparing the different options and letting me know what was available and what wasn't. read the selection was admirable. The sales price was decent hopefully. The installation and delivery will go as well as the sale did.
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October 2023 by Jacqueline K
Wonderful experience from start to installation. Very helpful sales team & the kindest delivery & installation team. Will definitely use Grands again!
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October 2023 by Sinceri Caruso
This order was placed over the phone with the Downers Grove location. My salesperson confirmed all the items were in stock. Murphy’s Law took effect in my house and all major appliances went down within days. The price, delivery, and installation went great! All done in one day. Using appliances by the evening.
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October 2023 by Julie DiMatteo
An unfortunate experience rectified. The summed up version of my experience is as follows: around labor day, I visited Grand Appliance. I picked out a few items, for which I was provided a complimentary estimate for. Justin was super helpful and very knowledgeable in helping me find and select a refrigerator, washer and dryer. Upon delivery, washer and dryer were great. No issues. First fridge had physical damage and was exchanged a few days later. The second fridge failed. I woke up to a warm fridge and freezer and lost almost all of our goods inside. Including irreplaceable items, such as a supply of breast milk, for our child. This was heartbreaking, frustrating and totally unexpected to have two new refrigerators (the same style) be bad. Not to mention, the hassle to get them in our house (requires removing doors, etc). The refrigerator was replaced for the third time, this time with a different style at no extra cost. We were reimbursed for the groceries purchased just days before. Justin was kind, responsive and handled everything promptly to help ease the stress of our troubles. I’m sure our experience is a rarity but finally we have a new, working refrigerator, and fully pleased with our new washer and dryer.
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October 2023 by Terry Lee
Grand Appliance was great to work with in every way and I highly recommend them. Their outside delivery/install company was not a good experience or else my rating would be 5 stars. Even with the installation issues, our Grand salesperson, Heidi, and their Customer Service people were outstanding in responding. .
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September 2023 by Michelle Prange
Buyer beware!!! Inspect your items before they leave the truck!!! The sales people are very knowledgeable. Heidi in the Downers Grove store gave me a lot to think about and compare before making my decision in purchasing my GE Profile all in one washer and dryer. Sad thing is when they tried to deliver my machine 3 different times all of the machines were damaged and rejected on delivery. I think the warehouse loading their delivery trucks need to have some more training in how to put things in their delivery trucks without damaging them. Yes, I know they are inside boxes, but instructions on the boxes aren't being followed, clearly. I was so looking forward to using my new all in one machine. To bad Grand Appliance couldn't get their delivery loaders to get things on the truck without damaging them. Even contacting GE in how they do things might help. I gave them grace on delivery try 1 and 2, but I'm sorry 3 strikes you're out. Had to go back and get a refund. Talked to John in customer service. Didn't seem like he cared about saving a sale or offering me a discount to come back to purchase from them again. They of course didn't take responsibility for the damaged goods, and blamed GE. Pretty sad for a family owned company.
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September 2023 by Jodi Hefler
Such a great experience purchasing a washer and dryer. No crazy sales pitch, Justin showed us exactly what we were looking for. In and out of the store in less than 30 minutes. We will definitely be going back for future purchases!
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September 2023 by Julie Schaefer
Everything was smooth except the following or I would have given 5stars. The delivery was 1hr before the delivery window I was told the day before. They also did not let me do a quick look at the dryer for cosmetic damage. And signed the electronic receipt for me saying I confirmed there was no damage.
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August 2023 by Frank Novotny
Very impressive installation, Bob Bann did amazing job ? Highly recommended ? Our new Kitchen Aid Microwave/Oven combo with Warming Drawer looks terrific ?
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August 2023 by Tina Swanson
Justin and Heidi were very helpful. They made buying a new washing machine an easy experience. We enjoyed our interaction and conversation with them.
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August 2023 by Madison Sturm
Justin was very helpful and was able to answer all our questions we had about appliances. He is very knowledgeable and useful! He really knows his stuff. Loved this place and they were able to help us and accommodate our needs.Amazing!
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August 2023 by Kirsten Friedrichs
First, it is always wonderful to be acknowledged when entering a business and for that, I appreciate the gentlemen at Grand. Anthony was very patient in listening to what our needs were and explaining our options. He also guaranteed the lowest prices and, after shopping around, he was right! We ended up purchasing a refrigerator, stove, dishwasher and microwave. We will definitely be returning in the future for any appliance needs. Thank you!
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June 2023 by Caryn O.
Justin was great to work with. Helped find a refrigerator that was cost effective and fit the smaller space I have. Highly recommend!!!!