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February 2024 by Jenn Lattimore SSSA
I have been a Firestone customer for a long time. I go nowhere else. The staff at the store I visited were very kind. And even though the news wasn’t what I wanted to hear, it gave me great peace to know that they confirmed what the repair needed to be. In fact, they even had the master mechanic recheck the initial results to confirm the problem. The facility was neat and clean. The employees were kind and friendly and the wait time was what was predicted. I will always come to Firestone for my tires. And to top it all off, I called in the morning for an appointment and they were able to fit me in that afternoon!
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February 2024 by Mike Laskey
Anthony is the best. Answers all questions and explains everything
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January 2024 by grace novacek
do not waste your money at firestone - ive been to this firestone 3 different times and each time they were extremely rude and unhelpful and tried to overcharge me, ended up quoting me 4K+ for what i later found out was a less than a $1K fix at my other shop. i hired them to replace my rack and pinion and they did a bad job at it so the power steering fluid began leaking and i had to take it to another shop to get that fixed, which i was lucky didn't cause serious damage to my car. in general they were not thorough with my car, they missed issues and their explanations of the issues they did find were insufficient.i would really really recommend Roman Auto Parts on Diversey in Chicago if you need work done, they will work with you to build a long term plan to take care of your car and are extremely thorough and affordable family business, complete opposite of my experience at firestone.
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January 2024 by Kristin Panos
Kyle was super helpful looking up the info on replacing my 2013 Dodge Ram headlights and recommended the best replacement for the connector which had melted to the front bulb.
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January 2024 by MJ Ridenour
Great shop! I have been going here since 2008 and just got my third set of tires from them. My service was excellent. The lobby has a TV, and they even have a designated women's restroom. I will be going back in ~50,000 miles.
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January 2024 by Tim King
Fantastic service!!!
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January 2024 by Roger Reed
Stopped by to check prices and availability for scheduling tire installation.Prices matched Amazon to the penny with the same tires and size.But road hazard, warranty, disposable fees, valve stems, and balance shot the price to the point that shopping else where is a better idea.The extra fees priced themselves out of a sale.
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January 2024 by Denise McCann
Wonderful people to do business with!
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December 2023 by Ryan Coleman
Bud is Awesome...Kyle was not so Awesome
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December 2023 by Tsatsral Nergui
Good and fast service.Thanks guys keep up the good work!
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November 2023 by Jeanine Moravec
I went in to see if they could remove my rusted on license plate. Not only was it removed but there was no charge.
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November 2023 by Marissa Welu
Bud was incredible! He was extremely knowledgeable and helped me with a few issues I was having with the tires and tie rods. Also he taught me some new things about my car I was not aware of that will absolutely help out in the future because he took the time to do so. Thank you!Service: Tires
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November 2023 by Jahmal Riddle
BUD was great. Very friendly and helpful. He gained a returning customerService: Tires
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October 2023 by Ken S.
I went in yesterday 10/08/23 and "bud" was at the counter and I explained my situation with my tire, i had been trying to get repaired all day (with no luck up to this point), bud and Victor came to the rescue and literally had me on my home in no time at all. So grateful for these two young gentlemen. I definitely will be giving them my business in the future.
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September 2023 by Lauren Henderson
Bud is absolutely fantastic and I highly recommend him for all of your auto needs! I came in needing air put in my tires and he was the first person to take the time to examine each tire, immediately identified the issue and provided an affordable solution. If you need anything at all I think Bud is the best in the business, very detailed and I trust him for all my car needs moving forward!
