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December 2023 by James Derrig
I'm hesitant to leave an honest review because it may make Diehl so popular I have a hard time getting an appointment. Rick was super helpful from start to finish. I called ahead to make an appointment and they had the parts ready to go on the day of service. Vehicle inspection was spot on and identified everything I expected plus a burnt out bulb I was not aware of.Vehicle was serviced quickly and I was back on the road the same morning.
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December 2023 by Erich Kurschat
I was very happy that I chose to take my car to Diel Auto Repair in Downers Grove this week when I needed an oil change. The service was fast, friendly, and refreshing. Though I hope not to have to return *too* soon, I anticipate a positive experience when I do!
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December 2023 by Joshua Whiteside
The staff at Diehl Auto has been great each time I have had service done there. I have taken multiple cars for basic service and one car for a significant engine repair (which Greg helped get covered under my extended warranty). Top notch service and they explain everything clearly.
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November 2023 by Dàvid Wallen
Brad Taylor was exceptional. Things were busy at the shop when I 'dropped in' to have a tire with a slow leak fixed. Clearly, without imposing on his own staff, Brad went above and beyond the call of duty to fit me in. It was a team effort from Diehl Auto Repair. How refreshing to do business with such a dedicated company !Thank you very much !Service: Tires
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October 2023 by Gerald Feeney
Went for a simple oil change and got a whole lot more. Really like the emailed report showing them items they checked, with pictures in many cases, and the status of the particular, like breaks and tires. This helps the car owner plan for the next larger repair or replacement Very up front and honeyGreat Job Rick, Brad and AJService: Oil change
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October 2023 by Hamza Fareedi
Rick and Brad are really knowledgeable and honest. Not only that, the work done is incredible and they can answer any and every question you have. Would and will go back to them!Services: Auto battery replacement
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August 2023 by abogue1
Excellent service! They were able to get me in last minute before a trip to get new breaks and tires. All of the work was done well, service was excellent, and the price was fair. I will definitely be using them again!Services: Tires
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August 2023 by Dominic Tarullo
These guys are the best. I had an emergency radiator situation in extreme heat and pulled into their parking lot and got me in and out in less than an hour! AND ended up less than they quoted me. From the front desk crew to the mechanic that did the work, top shelf service all the way. I will go out of my way to make them my “go to” car service spot.
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August 2023 by Ryan DeProsperis
I took my truck in for exhaust repair after the dealer wanted to charge an excessive amount for a repair. Diehl did an excellent job and the communication was stellar. My repair was well explained prior to work bing completed and the cost scenarios laid out. I’ll be using them going forward for any repairs needed.Service: Exhaust
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August 2023 by Mark K.
I called at their opening time for an oil change and Rick got me in right away. Upon my arrival, I was immediately greeted by Rick and Brad. I requested a full synthetic oil change and their mechanic Matt moved my vehicle right in. Within 10 minutes, I authorized and received a detailed text link to my vehicle's safety and performance assessment. They indicated that my vehicle was in great shape except that I needed to monitor my rear brakes. Brad stated that he would review with the next oil change...which I plan on having at Diehl Auto! I should mention that their price was very fair! I highly recommend Diehl Auto Repair for a great professional auto service!
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July 2023 by John Lyons
I was leaving for vacation on a road trip and had car trouble two days before leaving. I called Diehl Auto and spoke to Rick. Despite being busy, Rick was able to get me in the next day to troubleshoot and had my car fixed the following day. Besides saving our vacation, Rick provided excellent customer service and a step by step service plan. I received a full explanation of the issue and the resolution and never felt like the repair was more than what was needed. It’s hard to find a shop you can trust and now will be a continued customer. Highly recommend Diehl to anyone with car trouble. Great experience overall and thank you for your service.John and CherylServices: Auto engine diagnostic
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June 2023 by Jeff Rohloff
CONSUMER BEWARE OF DOING FIXES AT THIS LOCATION! I spent time with the front office and owner on working out a repair for my rear differential being replaced. They suggested a rebuild on the part in which I was notified by multiple sources including the dealer to never go that route. This location also left me under the impression my car would be fixed IN-HOUSE. Not at all! They outsourced my project to a company called Multi-State in Naperville. Drove it out there without telling me! Never let me know about the project in full detail and that they could not repair. Completely lied to me and were going to mark up my cost doing the outsource to rip me off. They told me a new differential would cost 5-6k. I was lied to at this company many times under one situation. I pulled my car from them. The Dealer is now fixing a brand new one for $3300 out the door on a new part with labor and module. Diehl Auto could not give me pricing due to the outsource as well and just strung me along. I would never suggest anyone use this business for any repairs. Very untrustworthy!Services: Transmission
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June 2023 by J.R. Reif
Went for a oil change. The place is clean and everyone is courteous and nice. Will definitely be backService: Auto maintenance
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May 2023 by Linda Dainis
Referred to the Downers Grove location of Diehl Auto Repair by a friend. She highly recommended.Brought my car in to evaluate the condition of my brakes, and of vehicle overall. As a woman, I have experienced being told that I needed repairs that were unnecessary.I was pleasantly surprised. They were very honest, provided me with a detailed report of the inspection and explained what items should be addressed at my next oil change. After a very thorough inspection, I was not charged since nothing had to be addressed at this time.Also, they are conveniently located and have a small, but nice, clean waiting area.Thanks to Rick and his team. I look forward to working with you when the need arises and highly recommend!
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May 2023 by Barbara McLellan
My experience at Diehl has always been the best! I needed new brakes on the rear wheels.Polite and efficient service! Rick kept me posted about the timeline as I waited for the repair to be done. Excellent service and very helpful when I had questions.