CVS

Most Recent Comments

• November 2023 by Pat Barry
  THE PHARMACY IS A MESS........ BRING BACK KAITLYN PERRY!!!!!!!!!!!
• October 2023 by Marie Khoury
  The manager thinks that if you complain about the bad service, it's a problem with you, not them. Nevermind that most people are just afraid to give medical providers bad reviews because of the way it affects care. The manager fully supports the staff treating customers like trash, hanging up on them, and running people in circles for answers.Once you complain about an employee hanging up on you, all of your prescriptions will go on backorder and you'll never know if/ when they come in.Whatever the reason, all of my medication, from cancer to immune to pain control, have been on backorder.
• September 2023 by Rich R.
  I came into CVS today to pick up two prescriptions. I won't use your name here, but you know who you are. I walked up to the counter at 1:32 pm with three people being helped in front of me. I was in line behind them and was asked "are you picking up"? I was helped at first just fine until after I paid and politely told the pharmacist "have a nice day" Verbatim she had said "Oh just so you know we close at 1:30 and you're now cutting into our lunch break". ARE YOU SERIOUS RIGHT NOW??? How dare you treat the public with such disrespect. So sorry YOU decided to help me at 1:32 two minutes into your break. I have been working in retail specifically store management for over twenty years and never would I ever say that to a paying customer. Shame on you! I went and spoke to the shift manager and explained this to her. Without hesitation, she knew who I was talking about. Next time you really should either keep your mouth closed or more importantly find a nicer way to tell your customers to come back after YOUR lunch break or before. If I choose to do business with you in the future do not be surprised when I keep my mouth shut and politely wait for a different pharmacist to assist me. Not even on my worst day ever would I treat a customer with such disrespect. There have been several times I haven't been able to take a lunch due to business. I am mortified at your lack of respect towards the public and I cannot wait for the phone call from your store manager. Next time think before you speak.
• September 2023 by Adrian Godina
  PEOPLE OF COLOR STAY AWAY!!!!CVS YOU ALLOW THIS?PUT TO THE BACK OF THE LINEREFUSED SERVICING MEPUBLIC YELLING AT MECALLING ME A LIARRACIAL PROFILINGFROM THE WOMAN IN CHARGEPHARMACIST AMANDA KOJDASo I'm in the drive thru, there's about four cars in front of me. After about 20 minutes, I finally reach 1 of the 2 terminals but it's still not my turn because there's only one employee and that car drives away, I wait patiently for the pharmacist to come on the intercom but instead takes the next car that pulls up. I hit the call button and all I hear being shouted from the window is "I'm not gonna' service you! You cut the line! I saw you on camera!" My initial reaction was disbelief because I've just been in my car listening to Bob Marley. Still puzzled I wait there still while she tends to the other driver. That car then pulls away and another comes in and then services them. Embarrassed, insulted, and still blown away, I pull out and enter the pharmacy. Honestly I'm just looking for an apology, but nope the pharmacist still insists I cut the line and she has footage. I asked her twice to pull it up, and yet she refused. She then says she asked the first car that was being service parallel to me if I had cut her and that's how she knew I cut the line.SO WHICH IS IT? THE CAMERA OR THE OTHER DRIVER?SHE then starts to RAISE her voice and begins to almost yellI'M THE ONE ASKING "Why are you raising your voice? Nobody is yelling at you?"I DRIVE FOR A LIVING(7 YEARS EXPERIENCE) I'm pretty sure I follow traffic laws and value the importance of maintaining a line (especially in traffic)WHY WOULD I CUT IN LINE?The only reasoning behind me cutting the line that you displayed was because I was in a rush.IF I WAS IN A RUSH WHY WOULD COME IN HERE AND ASK FOR AN APOLOGY.I don't normally assume the worst out of people but I would like it to be known that every other single person being tended to in the store and out (drive thru) was white. Then there's me; a dark skinned individual.I'M CERTAIN THIS WAS AN ACT OF RACISM & RACIAL PROFILINGI reached out to CVS feedback and all I got was an automated response not even a phone call.SO CVS YOU ALLOW THIS TYPE OF BEHAVIOR?NOT A SINGLE OF REASON WHY BEHIND THIS BEHAVIOR IS ACCEPTABLESHE HAD NO REAL REASONING BEHIND HER MOTIVES DEFINITIONMaybe just a dark skinned man and just assumed I cut the line.
• September 2023 by Adrian G.
  PEOPLE OF COLOR STAY AWAY!!!! CVS YOU ALLOW THIS? PUT TO THE BACK OF THE LINE REFUSED SERVICING ME PUBLIC YELLING AT ME CALLING ME A LIAR RACIAL PROFILING FROM THE WOMAN IN CHARGE PHARMACIST AMANDA KOJDA So I'm in the drive thru, there's about four cars in front of me. After about 20 minutes, I finally reach 1 of the 2 terminals but it's still not my turn because there's only one employee and that car drives away, I wait patiently for the pharmacist to come on the intercom but instead takes the next car that pulls up. I hit the call button and all I hear being shouted from the window is "I'm not gonna' service you! You cut the line! I saw you on camera!" My initial reaction was disbelief because I've just been in my car listening to Bob Marley. Still puzzled I wait there still while she tends to the other driver. That car then pulls away and another comes in and then services them. Embarrassed, insulted, and still blown away, I pull out and enter the pharmacy. Honestly I'm just looking for an apology, but nope the pharmacist still insists I cut the line and she has footage. I asked her twice to pull it up, and yet she refused. She then says she asked the first car that was being service parallel to me if I had cut her and that's how she knew I cut the line. SO WHICH IS IT? THE CAMERA OR THE OTHER DRIVER? SHE then starts to RAISE her voice and begins to almost yell I'M THE ONE ASKING "Why are you raising your voice? Nobody is yelling at you?" I DRIVE FOR A LIVING (7 YEARS EXPERIENCE) I'm pretty sure I follow traffic laws and value the importance of maintaining a line (especially in traffic) WHY WOULD I CUT IN LINE? The only reasoning behind me cutting the line that you displayed was because I was in a rush. IF I WAS IN A RUSH WHY WOULD COME IN HERE AND ASK FOR AN APOLOGY. I don't normally assume the worst out of people but I would like it to be known that every other single person being tended to in the store and out (drive thru) was white. Then there's me; a dark skinned individual. I'M CERTAIN THIS WAS AN ACT OF RACISM & RACIAL PROFILING I reached out to CVS feedback and all I got was an automated response not even a phone call. SO CVS YOU ALLOW THIS TYPE OF BEHAVIOR? NOT A SINGLE OF REASON WHY BEHIND THIS BEHAVIOR IS ACCEPTABLE SHE HAD NO REAL REASONING BEHIND HER MOTIVES DEFINITION Maybe just a dark skinned man and just assumed I cut the line.
• September 2023 by Angie Johnson
  I enjoy shopping at CVS due to convenience & coupons/savings especially with my Care-Plus additional savings. Also, employees are friendly & helpful!
• August 2023 by laura mcgreal
  Pharmacist working evening of 8/7/23 was rude. Incompetent, argumentative, and did not know what she was talking about. Overall, never had a good experience we ith this pharmacy. Very bad place with horrible customer service and worst incompetence I have seen.
• June 2023 by Mark LoGiurato
  Nice pharmacy with good customer service. They are always eager to provide help.
• May 2023 by Kathleen Vecchio
  I will be switching all my pharmacy needs to a different pharmacy. I am totally disgusted with the service here. Ordered my meds on a Friday and said it will be here Monday. Not there on Monday...sent me to another pharmacy and verified they had it..no they didn't!!! Not the first time they did this but I can guarantee it's the LAST!!!
• April 2023 by Katie N.
  Good selection at this store. This particular location is hard to turn into sometimes with the flow of traffic. I attempted to use my extra care bucks on a purchase, and it would not work. The cashier was confused about why it would not work but offered no solution. The only reason I came in was to try and use extra care bucks before they expired. I will stop in here again if on my way, but I won't go out of my way.
• March 2023 by Maggie R.
  Picked up my medications today and also had a few questions that Matt in the pharmacy did a great job trying to answer - review would have been 5 stars if all I did was work with him - however his work pals in the back of the pharmacy kept trying to talk to him about his lunch order - shouting out places etc., while he was trying to explain something to me. He was great but the rest of the crew needs some big time customer service training - saw the manager on my way out and gave her a compliment about Matt - guessing he might not hear about it so giving him a shout out here - she did not want to hear my story about the ladies and the loud lunch order - manager appears to be as clueless about customer service as her staff . Thank you Matt for all your help today - get out of that store and find a job that treats customers the way you do.
• December 2022 by Regina Smith
  This is the 1st time I have used CVS to make my photo Christmas cards and I was pleasantly surprised as to how user-friendly their website was.But -- I REALLY want to commend the staff at the brick & mortar store on 63rd & Main in Downers Grove, IL. First off, my cards were ready more than an hour earlier than promised. When I arrived at the store, there was a sign directing me to stand in the check-out line for service at the photo counter. I was in line only a minute when a sweet, friendly clerk - ROSETTA - came to help. She got my order behind the counter and even told me to take a look at a card to make sure it was OK. As she handed me the paper bag, she had second thoughts and said she would put it in a plastic bag also because of the weather. I realize this is simply her job there, but she was so polite, friendly and helpful that I could NOT let things go unnoticed. CVS, you have an awesome employee in Rosetta!
• November 2022 by Amy Cervantes
  Horrible Pharmacy! 5 ppl working there last night and I waited 30 minutes to get a PCR test. Lack of customer service when servicing a customer. I’ve avoided this location so many time and every time I come here which is probably at most 2x a year the pharmacy department just fails with leadership skills on handling customers. But they have time to chit chat while we look at them stupidly.
• November 2022 by Lori Vernon
  Absolutely the worst pharmacy experience every single time. Nothing is ready when you get there, they can't find prescriptions, they have no clue what is going on, they don't double check their bags or return credit cards through the drive thru, and they are rude and condescending when they make mistakes instead of apologizing.You have to ask multiple times for errors to be corrected and their app and websites don't sync and alerts don't work. Automatic refills are a joke. Everyone who works there must be miserable because you never see the same person twice. Is this a training facility for newbies? So done with them.
• May 2022 by Alan J Prince (Imaginary Music)
  Today is the day I have finally HAD IT with this pharmacy. I visited 2 different doctors yesterday who had called in 2 different prescriptions to this CVS location. Wasted my time going there only to find out, 'We've Got Nothing'. I have NEVER seen such a group of DISINTERESTED, RUDE, UNFRIENDLY, UNCARING, IGNORANT individuals, who could CARE LESS about their customers, who obviously do not even WANT to WORK, HATE THEIR JOBS, HATE THEIR CUSTOMERS and have NOTHING BUT CONTEMPT FOR THEM! As much as a pain as it is to switch pharmacies, TODAY is the DAY! The Hell with CVS... And do you really think CVS cares? If they did, they wouldn't have such a pathetic rating on Google Maps !!! Do yourself a huge favor, AND GO ANYWHERE ELSE BUT HERE !!!