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January 2024 by Isaac Arizaga
Manager(male) in the morning tends to follow me around when I go there. I usually go in to get medicine or something i don't want to drive far for. Getting kinda of annoying, especially since this happens a lot. I get it, he's suspicious, but man don't make me feel uncomfortable
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November 2023 by Erin M.
The worst pharmacy. Do not go here!! Terrible customer service. Might think about employing people who have a little respect and knowledge. Never coming back. Medical malpractice waiting to happen
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October 2023 by Alba Rosales
Extremely poor service by the pharmacist. I wish I did not need my medication or I had another location closer to me. The pharmacist was rude, didn’t have time to answer questions and her excuse was they are extremely busy there. I understand that but I also waited on the line like to have my call picked up. It’s like I was an inconvenience to her job and responsibility. Be nice and kind! It does not cost you anything!
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October 2023 by Dee Maloney
Tried to get a prescription filled on October 4th. The person said after a long while they would not take my insurance (however Walgreens did) tried to use GoodRX and person took my phone, disappearing somewhere and then came back after 5 whole minutes saying said it wouldn’t work.I am still kicking myself that I gave my phone over. Then I said I’ll just pay for it and get reimbursed. This is now 20 minutes in the pick up lane. I am desperate for this drug as I am in some pain. They promptly say “we are out of stock”. I feel I was a victim of bias by this person as I am heavy. Not first interaction I felt looked down upon by this person. And when they told me they didn’t have it AFTER all that they had a smug smile on their face. Do not go to the CVS on 1 Ogden Ave Downers Grove Il. I cried after. So mean, so rude, so unprofessional.
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September 2023 by Jerome Pavlick
Very Rude Pharmacy Staff. They close before posted hours and take long extended lunch hours during which they are closed. I do not reccomend as they have lost scripts for prescriptions I have dropped off.
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September 2023 by Salvador No
spoke with a rude woman over the phone (she had an accent), she didnt even want to do her job. refused to fill my medication
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September 2023 by Eduardo Orellana
Service is always excellent and some product less expensive than other places.
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August 2023 by Sydney Musselman
CVS is fine - it has a variety of things that you might need, especially if they're related to personal hygiene and pharmacy. The pharmacists are helpful.
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July 2023 by Sean Johnson
Just switched to here from walgreens and am very happy with the pharmacy so far plus other items in the store are cheaper than Walgreens and they have a great selection.
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July 2023 by Will Weingarten
Doesn’t ever pick up phone. Compared to other cvs locations, it’s night and day.
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July 2023 by Maria P.
Worst pharmacy experience I've ever had. Doctors and dentist have called in Rx and received confirmation on multiple occasions for multiple family members and when I call or go in they have no record of the prescriptions. Their answer...I wasn't here this morning, there's nothing I can do. You'll have to call your doctor tomorrow. I've asked repeatedly to confirm I am set up for text updates, have never gotten a single one when the prescription is finally ready. Today, on hold for 20 minutes, someone finally picks up and without saying a word hangs up on me. Called again and drove to the pharmacy drive through while still on hold for 15 minutes - no one in drive through, multiple people on staff, and couldn't find my prescription. Switching to another CVS. Today was enough.
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June 2023 by Lorene S.
Visited a CVS in Downers Grove today to find the absolute rudest two female clerks working and chatting in the store. I could not find the vitamin aisle and went to ask one of them and she told me they were located where I just came from. I said ok and went to look again, I did find the aisle, however, could not find what I was looking for. Asked the clerk again and her attitude was clearly she did not want anything to do with me. Gave up on her and went to pay. I had a price for my item from the WEB and when the other clerk rang the number it did not come up as advertised. She insisted it was on line only - not so and I asked her more than once where did it say it was online only. (It didn't). She finally called the manager. She told him the same thing, he looked at my phone and rang the sale price. Two stars because I actually think the manager is a decent person. Too bad he has to put up with those two clerks. Advise him he may want to suggest an attitude adjustment for the clerks.
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January 2023 by Genevieve Garcia
I loved the staff for the convenience store but the pharmacy staff has been really terrible on multiple occasions. Not helpful, unkind, and they have lost prescriptions that my dr sent over and confirmed on more than one occasion. They also look like they haven’t slept in a week, so not sure what’s up here but I hope there’s some looking into what’s going on here. I have an intense medical issue and some helpful kindness and guidance is the bare minimum we can ask for from a pharmacy staff.
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January 2023 by Vince Trakan
I have always had a pleasant experience picking up my prescription.
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January 2023 by Dave Johnson
THIS PHARMACIST NEEDS TO BE FIRED. RUDE, FORGETS TO FILL PERSCRIPTIONS, AWFUL PLACE TO DO BUSINESS. THERE IS A REASON THEY ONLY HAVE 2 STARS. They told my girlfriend she better be here by 8, very rude then I get there to pick it up and they say they never spoke with her. I had to show phone and text records just to get them to admit they spoke with her and finally fill it. I moved my prescription months ago because like many others they failed to fill it many times and kept telling me later, while being so rude. Sad CVS doesn't see any of this and do something to fix this store. Also sad that CVS monopolized prescription insurance by buying out companies plans and forcing employees to fill with them or they won't pay for scripts.