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September 2023 by Rich R.
I came into CVS today to pick up two prescriptions. I won't use your name here, but you know who you are. I walked up to the counter at 1:32 pm with three people being helped in front of me. I was in line behind them and was asked "are you picking up"? I was helped at first just fine until after I paid and politely told the pharmacist "have a nice day" Verbatim she had said "Oh just so you know we close at 1:30 and you're now cutting into our lunch break". ARE YOU SERIOUS RIGHT NOW??? How dare you treat the public with such disrespect. So sorry YOU decided to help me at 1:32 two minutes into your break. I have been working in retail specifically store management for over twenty years and never would I ever say that to a paying customer. Shame on you! I went and spoke to the shift manager and explained this to her. Without hesitation, she knew who I was talking about. Next time you really should either keep your mouth closed or more importantly find a nicer way to tell your customers to come back after YOUR lunch break or before. If I choose to do business with you in the future do not be surprised when I keep my mouth shut and politely wait for a different pharmacist to assist me. Not even on my worst day ever would I treat a customer with such disrespect. There have been several times I haven't been able to take a lunch due to business. I am mortified at your lack of respect towards the public and I cannot wait for the phone call from your store manager. Next time think before you speak.
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September 2023 by Adrian G.
PEOPLE OF COLOR STAY AWAY!!!!CVS YOU ALLOW THIS?PUT TO THE BACK OF THE LINEREFUSED SERVICING MEPUBLIC YELLING AT MECALLING ME A LIARRACIAL PROFILINGFROM THE WOMAN IN CHARGEPHARMACIST AMANDA KOJDASo I'm in the drive thru, there's about four cars in front of me. After about 20 minutes, I finally reach 1 of the 2 terminals but it's still not my turn because there's only one employee and that car drives away, I wait patiently for the pharmacist to come on the intercom but instead takes the next car that pulls up. I hit the call button and all I hear being shouted from the window is "I'm not gonna' service you! You cut the line! I saw you on camera!" My initial reaction was disbelief because I've just been in my car listening to Bob Marley. Still puzzled I wait there still while she tends to the other driver. That car then pulls away and another comes in and then services them. Embarrassed, insulted, and still blown away, I pull out and enter the pharmacy. Honestly I'm just looking for an apology, but nope the pharmacist still insists I cut the line and she has footage. I asked her twice to pull it up, and yet she refused. She then says she asked the first car that was being service parallel to me if I had cut her and that's how she knew I cut the line.SO WHICH IS IT? THE CAMERA OR THE OTHER DRIVER?SHE then starts to RAISE her voice and begins to almost yellI'M THE ONE ASKING "Why are you raising your voice? Nobody is yelling at you?"I DRIVE FOR A LIVING(7 YEARS EXPERIENCE) I'm pretty sure I follow traffic laws and value the importance of maintaining a line (especially in traffic)WHY WOULD I CUT IN LINE?The only reasoning behind me cutting the line that you displayed was because I was in a rush.IF I WAS IN A RUSH WHY WOULD COME IN HERE AND ASK FOR AN APOLOGY.I don't normally assume the worst out of people but I would like it to be known that every other single person being tended to in the store and out (drive thru) was white. Then there's me; a dark skinned individual.I'M CERTAIN THIS WAS AN ACT OF RACISM & RACIAL PROFILINGI reached out to CVS feedback and all I got was an automated response not even a phone call.SO CVS YOU ALLOW THIS TYPE OF BEHAVIOR?NOT A SINGLE OF REASON WHY BEHIND THIS BEHAVIOR IS ACCEPTABLESHE HAD NO REAL REASONING BEHIND HER MOTIVES DEFINITIONMaybe just a dark skinned man and just assumed I cut the line.
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April 2023 by Katie N.
Good selection at this store. This particular location is hard to turn into sometimes with the flow of traffic. I attempted to use my extra care bucks on a purchase, and it would not work. The cashier was confused about why it would not work but offered no solution. The only reason I came in was to try and use extra care bucks before they expired. I will stop in here again if on my way, but I won't go out of my way.
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March 2023 by Maggie R.
Picked up my medications today and also had a few questions that Matt in the pharmacy did a great job trying to answer - review would have been 5 stars if all I did was work with him - however his work pals in the back of the pharmacy kept trying to talk to him about his lunch order - shouting out places etc., while he was trying to explain something to me. He was great but the rest of the crew needs some big time customer service training - saw the manager on my way out and gave her a compliment about Matt - guessing he might not hear about it so giving him a shout out here - she did not want to hear my story about the ladies and the loud lunch order - manager appears to be as clueless about customer service as her staff . Thank you Matt for all your help today - get out of that store and find a job that treats customers the way you do.
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March 2023 by Google user
Get some people that have a personality. Rudest customer service I've ever dealt with. It would have been more productive to talk to a wall than the person who can't say hi, can't say thank you for your order that keeps him employed. Just pitiful. Time to go to a new pharmacy.
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March 2023 by David Hallin
Get some people that have a personality. Rudest customer service I've ever dealt with. It would have been more productive to talk to a wall than the person who can't say hi, can't say thank you for your order that keeps him employed. Just pitiful. Time to go to a new pharmacy.
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October 2022 by Barbara Underhill
Always decent coupons and great staff...
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January 2022 by Simon E
Don’t bother trying to reach them. I called to see what their Covid testing was like and was put on hold for over 30 minutes with multiple transfers just to have the last person tell me that they won’t do anything over the phone. Go else where. Waste of time
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July 2020 by Mark Calhoun
Don't get your COVID test done here. They will tell you 2-4 days for a result but it's been over 1 week since i did one here and still no results. They also don't respond to any of the contact info they give you. No results but they did bill my insurance already. How shady is that?
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February 2019 by Phil Mainz
Slow service