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March 2024 by Vicky Chlupsa
Brain Wilson the manager took very good care of me. Everything was fixed and taken care of. He is a awesome person and you should be glad you have him.Service: Oil change
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March 2024 by Camille Deluhery
I had occasion to have 90K repairs and collision repairs done. The work done in both departments was exemplary in particular with Jeff in collision. Jeff went beyond in helping me out with an insurance claim and rental. The car looks new and I really appreciated the thorough wash and interior detail cleaning! However, communication from Service was a little off. Delay in getting work was challenged because of online/texting communication between myself and the service rep. She did a nice job getting the work done quickly once it was found that there was a delay. Please change the name on the file to my name as I have the pink slip not my mother and that does confuse people.
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March 2024 by Barb Rusch
Excellent customer service and they keep you updated while you are waiting Brian Wilson was my customer repwhen I checked in and very professional and provided excellent customer service
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March 2024 by Clentera Jones
Chelsea , was wonderful! She took the time to explain the overall process! I walked out with a new 2024 vechile! Definitely will purchase again at Bill Kay Buick GMC ! Thank you all again!
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March 2024 by ps pope
Bill Kay in Downers Grove is not the place we’ve known and trusted for the past 3.5 years. We believe a good business will stand behind the work it does. They don’t. They are not the team that we once knew.
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March 2024 by Resean Carter
Done quickly
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March 2024 by Sandra Stevens Allen
All good. Got everything done ✔️
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March 2024 by Margie L.
Have had multiple issues over the years here. Waited for over a year for an airbag recall and now have to sit in waiting room. It's bad enough their service has been hit or miss but waiting for an airbag so I'm not killed, the least they could do is have enough furniture in the waiting room. Had to pull a chair myself from dales department to bring into waiting room while in have to sit for hours . I have another car with another dealership when you wait there is coffee, soda, snacks etc to ease the pain. No here none of that and in addition you get to move chairs . Ugh...hate this place/
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March 2024 by WILLIAM COZZI
Great service
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February 2024 by Anthony Parla
Car in 3 times to fix seat massager. Still doesn't work properly. Service not helpful.
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February 2024 by Jason Davis
Always great service. Kim is a joy to deal with. Everyone has always being kind, courteous and professional.Services: Tires
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February 2024 by Sharon Jones
Awesome service, they take pride in fixing anything that's not right with your vehicle.
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February 2024 by Thomas Burke
I arrived last Saturday for an oil change and a new keyfob. I called to get a price for the keyfob several days earlier and was told that it would cost $150 and that i wouldn't have to pay an additional fee for programming since it was a key start. When i checked in, i was told there would be a $98 fee for programming. I asked to speak to the manager. He wasn't in but the employee asked the sales manager, who refused to honor the price. I will not be coming back.
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February 2024 by Michelle Martin
Very professional and helpful. I purchased my car there so for major issues I go back. I trust them over a closer dealer.
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February 2024 by carlton hendricks
Got me in on short notice. Kept me informed thoughtout the entire repair process.
