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March 2024 by Kaveria Lezza
My concerns weren’t addressed. And when asked about them the tech said she just came back from lunch and just don’t know.
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November 2023 by Nita
Sierra, thank you so much for your professionalism! You were very sincere when I brought my fur baby in as a walk-in due to an accident. You provided GREAT customer service skills and very helpful information. The Vet recommended booties for my little lady and you suggested me to purchase a certain pair. However, she didn't like them at first but they stayed on! Thanks to the vet for taking care of my little princess!
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October 2023 by Meghan F
This location is the worst Banfield I’ve been to. You call to make an appointment or try to get advice for a pet concern, you get their voicemail and NO ONE calls you back. Ever.The customer service is lack luster and they still don’t do in person exams just drop offs. I’d like to be with my dog and actually speak with a vet. Bare minimum expectations.I’ve been to other Banfield locations and don’t experience this same lack of care or poor business practices.
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July 2023 by Adia Barmore-Genc
The medicine is way too overpriced. A location I used to go to always gave me a prescription and told me to fill it at any human pharmacy. But at this location, they charged me $50 for a 30 day supply of trazodone. When it usually just costs $17 at CVS.If they give you a prescription for human medicine, have them just write you one and fill it somewhere else. They will overcharge you for basic generic meds. I wish that they told me the price before they filled it. I would’ve saved me over $30.
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July 2023 by John Reynolds
I brought my dog to Banfield since I've had her. Going on 14 years now. I love them. They're nearly identical and every state that I've lived.
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April 2023 by Danielle McCoy
Great Service, Got Camille 5 years shots, had no clue that was available ? She's set for awhile on her ?'s
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March 2023 by ariel c
Wish I could Cancel my plan now !! This SPECIFIC HOSPITAL is a mess seriously .. I caught a flat on my way to the hospital and was going to arrive 15 minutes late and they weren’t even able to accommodate me in which I shouldn’t even have to come to the appointment with my dog but they lied and says he tried to bite them in which I know he didn’t because my dog doesn’t bite they’re probably just lazy and didn’t want to do their job! I can’t wait until this membership ends I’ll be reporting to the BBB! My dog has been coming since he was a puppy and never had any problems with being given vaccinations
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March 2023 by lori mcelwee
Friendly staff, Dr. Singh explained findings & had patience answering my questions.
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February 2023 by Clark Ming
I wanted to add more to my review from a couple months ago. My neighbor/friend saw my review not knowing it was me & went here. Talk about meant to be, divine intervention, what ever brought her here.
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February 2023 by Grisel A.
We had an appointment scheduled at 3:30 to check out my sick dog. We had to go to this location which is farther because our usual location was booked. My mother (who was dropping him off) wasn't able to get him in the car quick enough because he was too sick to jump in by himself. She ended up being 15 minutes late. I had called the hospital letting them know she was running late. When she arrived, they quickly and coldly told her they were unable to see my dog because she was late and needed to reschedule for tomorrow. I understand being late is not acceptable, however it was how they handled the situation that was absolutely frustrating. They showed plan disregard for my pet's health. He was visibly unwell and trembling but because he was "breathing fine" they didn't even bother to go near him. Not ONE question was asked about his condition. We weren't offered any sort of basic solutions or alternative locations. Needless to say, he became sicker later that day. I've been going to Banfield for 12 years-my dog's entire life- and never have I felt so overlooked by staff. My poor dog suffered more than was needed and they simply offered no assistance in any way. Never will I visit this location again and if this treatment is now representative of Banfield's service- I will likely end my wellness plan as well. This is really a shame.
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December 2022 by Armando X Onorato
When we first started going here with our Dog in 2017 it was convenient and cost effective with caring and competent staff. Unfortunately that has all gone by the wayside and I’m simply counting the days until our plan for our dog is up. Banfield is a CASH GRAB they push unnecessary sales on you deemed as pet care (paraphrased by former staff) and then when you actually try to get your fur baby some care they leave you up the creek with nothing.We had a scheduled drop off (because Banfield never does in room exams God Forbid since 2020) for 730am this morning to look at a paw he’s been incessantly licking at and my wife who woke up earlier than needed solely to get him there on time and taken care of was met with nothing and no one. Zero Banfield staff at all! She got in Petsmart, circled the store inside with our scared shaking pup 3x, and again not one Banfield staff member. The manager on duty of Petsmart called all Banfield extensions and assured her (wife) no one was there and did not know when anyone from Banfield would be coming in.Now, my wife was late to work and our dog is not getting his medical need addressed it’s no wonder they’ve unfortunately lost vet after vet (we’ve already been through 2 who we loved who one day were up and gone … which we now know why) and staff after staff there. It is infuriating to pay the monthly fees we do on top of cost when they actually see him all for inconsistent inconvenient care.It is extremely unprofessional and a waste of time, effort, energy and finances. If you’re thinking of getting Banfield for your pet DO NOT you’re far better off putting what you'd pay towards them in a pet fund to just use out of pocket or go with an actual legitimate pet insurance company.
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November 2022 by Armando Onorato
When we first started going here with our Dog in 2017 it was convenient and cost effective with caring and competent staff. Unfortunately that has all gone by the wayside and I’m simply counting the days until our plan for our dog is up. Banfield is a CASH GRAB they push unnecessary sales on you deemed as pet care (paraphrased by former staff) and then when you actually try to get your fur baby some care they leave you up the creek with nothing.We had a scheduled drop off (because Banfield never does in room exams God Forbid since 2020) for 730am this morning to look at a paw he’s been incessantly licking at and my wife who woke up earlier than needed solely to get him there on time and taken care of was met with nothing and no one. Zero Banfield staff at all! She got in Petsmart, circled the store inside with our scared shaking pup 3x, and again not one Banfield staff member. The manager on duty of Petsmart called all Banfield extensions and assured her (wife) no one was there and did not know when anyone from Banfield would be coming in.Now, my wife was late to work and our dog is not getting his medical need addressed it’s no wonder they’ve unfortunately lost vet after vet (we’ve already been through 2 who we loved who one day were up and gone … which we now know why) and staff after staff there. It is infuriating to pay the monthly fees we do on top of cost when they actually see him all for inconsistent inconvenient care.It is extremely unprofessional and a waste of time, effort, energy and finances. If you’re thinking of getting Banfield for your pet DO NOT you’re far better off putting what you'd pay towards them in a pet fund to just use out of pocket or go with an actual legitimate pet insurance company.
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November 2022 by Katrina Jones
I switch to this Bandfield because it was closer and I remembered how informal they were on my first visit. I thank the receptionist and doctor assistance for all the understanding and patience you gave to me and my dog rina. To the doctor for all the information and patience explaining to me what is best for my dog. Thank you guys
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August 2022 by C. Jackson
Took one of my 2 cats that I purchased from PetSmart during Covid to Banfield Hospital to meet & speak to the doctor. They wanted me to give my cat the Rabies Vaccine before seeing the doctor. I told them that Petsmart told me that both the cats became deadly sick after they were given the vaccine last year. The doctor told her to tell me that we will not see the cat until he takes the vaccine. I let them know that they were not going to kill my cats and left. I thought the doctor was rude, pathetic and inconsiderate. He or she didn't have the courtesy to come out of hiding and at least give me an explanation. What if my cat was hurt, bleeding and needed immediate attention would he or she have refused him. This person actually calls themselves a doctor!!
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August 2022 by Char J.
Took one of my 2 cats that I purchased from PetSmart during Covid to Banfield Hospital to meet & speak to the doctor. They wanted me to give my cat the Rabies Vaccine before seeing the doctor. I told them that Petsmart told me that both the cats became deadly sick after they were given the vaccine last year. The doctor told her to tell me that we will not see the cat until he takes the vaccine. I let them know that they were not going to kill my cats and left. I thought the doctor was rude, pathetic and inconsiderate. He or she didn't have the courtesy to come out of hiding and at least give me an explanation. What if my cat was hurt, bleeding and needed immediate attention would he or she have refused him. This person actually calls themselves a doctor!!
