-
March 2024 by KAY FITMAN
Bill was very customer service friendly I told him what I was looking for he showed me what would be the best fit for me the first time I did major shopping and I felt at ease and I really appreciate it customer for life
-
March 2024 by Ross Merel
A half of a star is too much. Went to buy a sofa today told them the specs and budget, had an inexperienced sales person and he kept steering us above budget. When we finally selected the sofa, he came back to us with a deal of $64/mo for 24 months on our Ashley card. He went to review with his female manager on duty (didn’t recall either persons name), he came back and said that the terms and discounts were not applicable to us, but his district manager told him previously that it was but the manager said it wasn’t so it went from 24 months to 18 months with a payment of $87, we agreed to that. He went to his manager again, then she came to us and said she couldn’t do that it would be an option of 6 or 12 months financing on our card then she asked us if we knew the available terms on our card, I said no, she typed like she was looking it up in her computer, and I was watching her do it and she was doing nothing there. I knew our terms and interest rate, she knew at the start prior to making any choices that we had this card and she said 12 months at $125 a month. We collected our card and ID and walked out mad and let her know we were mad. We have been long time Ashley customers, by this interaction we are questioning our choice to use Ashley ever again. Long term customers with over 10k in purchases since 2017…lost all because you have a manager that chooses to be a shyster and not honor deals made not once but 2 times during the same interaction, I want service, not used car sleazy salesman. 2 hours of our valuable time was wasted.
-
March 2024 by Carlos Garcia
Saul Valencia, good sales guy, honest dude, will definitely bring back to give him business. He did what the other guy in Schaumburg couldn’t do, go see this guy.
-
March 2024 by Cindy Drew
Bianca was very nice. I enjoyed working with her. The delivery wasn't supposed to arrive until after 4:30pm and it actually came at 2:30pm. The drivers were very friendly, professional and quick.
-
March 2024 by Peter Martin
Sales People and Managers were all amazing…!!
-
March 2024 by Leonard Leone
The Staff was very helpful and knowledgeable. I will definitely be coming back to finish my living room needs.
-
March 2024 by Juan Carlos Gonzalez
Our experience was fantastic. Our sale person Benjamín did an excellent job in getting us a good offer on our nee bed set
-
March 2024 by Mayra Zuniga
We bought a couch here and the experience was great! Everyone was super nice and attentive. Mauricio helped us pick the perfect couch - he was so friendly and made the process easy peasy! Would definitely recommend!
-
March 2024 by Emily Custer
We are extremely happy with our new outdoor furniture purchase from Ashley! Bill listened to what we were looking for, answered all of our questions, and helped us pick out furniture that fit our needs. He was very knowledgeable and helped get us a great price! Thanks so much for the great service Bill!
-
March 2024 by K F
We walked around the entire store and no one greeted or offered to help. Thanks.
-
March 2024 by Lorri Ostruszka
Bill Coleman helped us purchase new table. He was very helpful, answered all our questions, addressed our concerns, and was very patient. It was a very positive experience and we would definitely have him assist us again.
-
March 2024 by Lu Chiarito
Joshua was great, introduced himself and then just let us shop. When we needed help, he was there. Very personable and professional. He's a credit to your organization.
-
March 2024 by Sheri S
Beautiful selection!!
-
March 2024 by Jason Bier
My purchase experience was wonderful.
-
March 2024 by Vretta Taylor (Retta)
Today I was given great service when I brought my mattress. The young sales man too time with me explain everything and make sure I was satisfied. The store manager Ms. T. Greenlee whose first day was today at this location did an awesome job. I need everyone to keep up the great work.
