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August 2024 by Malina Gentile
Recently bought a few items with Erica. She was incredibly helpful, very knowledgeable, and worked within our budget to give us the best price possible. Can’t be anymore thankful!
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August 2024 by Arneice Evans
Absolutely amazing customer service. Sabrina Santiago was very personable and knowledgeable. Made us feel very comfortable with our purchase. Will continue to shop here because of her. Thank you ?
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August 2024 by Shauna Raeiszadeh Soofiani
Ricardo was so hopefully & kind !! He was able to get us the couch by the time we need.
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August 2024 by Dawn Romei
Ricardo was knowledgeable, patient and helpful!
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August 2024 by edward klich
Fun place to shop and good prices
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August 2024 by Jake Mazanke
On June 25, we ordered a custom couch from Ashley furniture. An associate helped us design the dimensions and assured us multiple times that it would fit the space.
When the couch was delivered, it was missing legs for one section of the couch. The delivery driver shared the warehouse made a mistake and called his warehouse manager on the spot. That manager assured me they would deliver and assemble the couch legs that day, ensuring the couch was complete. The delivery driver also shared I needed to provide an e-signature in order for him to leave my home. I provided my e signature because I didn’t want strangers in my home.
The warehouse did not come that day, requiring me to call Ashley multiple times to get the legs shipped. It ultimate took 10 days for the legs to arrive, leaving a section of the couch flipped upside down in my house the entire time.
After the legs were finally delivered and the final assembly was completed (requiring another service scheduled), it was clear that the couch was not properly designed, and was too narrow to be functional.
After seeing the poor couch design, we called Ashley again to request a replacement. All we wanted was to swap two pieces on the current couch for a different one that would fit better due to the original associates mistake when ordering the original couch.
Ashley shared that since the delivery was more than 48 hours before and we signed the form from the delivery driver, we were not guaranteed a replacement. Keep in mind that the delivery driver would not leave my home without a signature and the assembly delay was due to multiple service failures by Ashley, not any delay from us.
They also shared that we would hear back about the replacement within two business days. We didn’t hear from them for over 6 business days, requiring us to drive to the Ashley store to speak with an associate.
We met with the store manager, who acknowledged the multiple service failures and submitted a replacement request to the Ashley corporate office. The manager shared that although she would do her best, replacements are not guaranteed (even in the case of egregious service failures) and could take up to 6 months to resolve.
10 days after speaking with the manager, I received an automated text from Ashley requesting a time to come back to our house. I thought they were sharing a time to finalize the requested replacement. I called the Ashley store to confirm, only to find out it was not a replacement, rather a repair request to assemble the legs of the couch. Keep in mind, they had already assembled the legs weeks before.
I shared this information with Ashley’s automated service and the manager. The manager asked that I continue to wait. A few days later, I received another automated text asking to come into my home. Again, I asked what they planned to do. The automated Ashley support said that my replacement request was in fact denied, but they could come back to assemble my legs.
Given Ashley furniture had messed up every service request throughout this month long process, it is clear that they are either incapable of managing simple service requests, or are fine taking customers’ money without fulfilling their obligations.
Either way, it was the absolute worst customer experience i have ever had. I spent hours proactively dealing with this issue and Ashley Furniture could not even keep the order straight, let alone resolve my issue.
I will never order from Ashley furniture again and would strongly advise all others to do the same. This is an incompetent and unethical organization that only cares about taking customer money without fulfilling their own service requirements.
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August 2024 by James Koopmann
Completely unprofessional service, Victor (salesman) made a mistake and sent me 30 minutes out of my way to and from the warehouse due his lack of knowledge associated with operating hours. When confronted about said issue, I was told it was my problem and there was nothing he could to in order to right the situation, ie. covering delivery costs for my inconvenience. 0/10 Victor lol
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August 2024 by Sheila Biell
Clean store, helpful staff. I was quoted rate for in home delivery, then at time of purchase was told the quote was wrong by $70. I feel the original quote should have been honored, it was not my mistake, it was theirs.
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August 2024 by Mehad Sanati
One star is so much for them. They want just sell their stuff! We bought a mattress from them, supposed to be firm but it wasn't firm! We wanted to return, but they don't return! We want to exchange, but they don't exchange! Becareful when buying something from them! First maybe you can buy cheaper in other stores or online! Second ask them about return policy! They want just sell, they don't share with customers about returning! Check their materials carefully. Check their reviews!
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August 2024 by Maureen Garcia Leyva
Sabrina was our Sales Associate mgr very good customer service. We bought three bar stools.
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August 2024 by denis kendall
Way overpriced
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July 2024 by Sue Sandvik
Ashley representative approached us right away. Understood what we were looking for and brought us right to it. Quick and easy!
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July 2024 by Gerald Napleton
Skyler did a good job as well as the manager
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July 2024 by Alfred Allen
The salesperson was great and the options there were tremendous. However, when it was time the check out I was told that after a $5000 amount of money spent which included delivery, an item I bought on mark down that was $250 had to be shipped separately (understood) for $140 extra. I said no thank you and walked out. They made no ego
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July 2024 by Me You
Great pricing and did not try to push items we did not desire
