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February 2024 by rebecca macek
**DO NOT BRING YOUR DOGS**2 VISITS-5 HRS WAIT TIME-$600+ & POOR SERVICESOur dogs are like our children and when you take them to the same vet for as many years as we have, you’d hope your Drs are caring for them in the same way you would. Especially in the unknown moments, when there is obviously something wrong. After 2 VISITS, 5 HOURS OF WAIT TIME, $600+ IN FEES with no answers and our dog still vomitting and not eating, we took her to another vet. For them to simply find a severe ear infection. One that would have been easily detected, if checked.I am appalled by the pure negligence for the basics. The services have become subpar, wait times outrageous and the price does not fit the level of bedside manner received. After 9 years of being with the same vet, we are taking our services elsewhere and do not recommend coming here.
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January 2024 by Angie Trobiani (Angie Trobiani)
My dog Elvis is reactive and fearful… he suffers from bad anxiety and protects himself by showing aggression. Elvis broke a tooth and I was referred to this clinic from his primary vet that comes to our home after a sedation shot did not work on Elvis and it was unsafe to do his extraction. From the moment we got there.. the staff kept Elvis’ anxiety and stress controlled. Dr. Dan is the first Dr. that my dog has allowed to touch him without lunging or growling. The staff scheduled Elvis’ surgery on a day where he will be the only dog getting worked on to keep his stress levels low… if I could give this place a thousand stars I would… thank you so much staff & Dr. Dan
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January 2024 by Jim McDermott
Frankly, I question the overall skill level in the hospital. Very costly treatment and they tend to carry out the treatments to make more $. The staff are generally cold to my beloved pets as compared to my vet in Wisconsin. Hoping my honest opinion gets to someone who can fix this place.
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December 2023 by Matt Flynn
Best vet and daycare we’ve ever had the staff is super nice and they’re very understanding of first time pet owners! Highly recommend them as vet, boarding, grooming, and daycare!
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December 2023 by Alyssa A
I admire the staff behind the front counter when bringing my dogs here. I believe the techs, doctors, have always treated my pet and family well. However, I do not feel the same about the front counter associates. Each time I call, visit, or even ask a question both of the women that work seem bothered about even working. This is a healthcare facility and a hospital. People bring their beloved pets everyday and the front staff is the face of this hospital and all they have shown patients and families is how unapproachable and rude they are. I find this unacceptable and absolutely shameful. Contrary to the mission statement these past experiences have not been positive or gentle as asking anything from the front staff seems to be an issue every time I go. I find this behavior not only uncomfortable but unsafe for my pet as this is a medical facility that should invite questions instead of have a ridiculous attitude for being invested in the care of my pet. There needs to be some serious changes in the attitude, communication, and overall delivery of the front staff. I feel extremely sorry for families that have to approach the front staff when they are in a more serious situation than I was because the lack of compassion and empathy is absolutely absurd. I am appalled at the treatment, poor communication, and attitude of the front staff from my visit (and the past visits). Overall I am disappointed that this issue has not been fixed and that this has continued for this long. This is unsafe, uncomfortable, and unacceptable.
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November 2023 by Allison Chavez
This has been my vet for years and in recent years the services have deteriorated. I truly trusted Dr True and I never had any concerns when he was doing my pets care. I haven’t seen him in several years and I think this is why we’ve had several bad experiences.In February, I brought my pup in because she was doing weird things with her mouth. The vet on duty couldn’t figure it out, didn’t look in her mouth and sent us on our way with pain meds. The following week it was worse and I brought her back. Come to find out she had oral cancer - it was missed because the vet never looked at the first visit. So I paid for two visits to finally get an answer. We had her euthanized several weeks later and I have to say those services are very nice.Last week I brought my cat in and he had an obstruction. They did the surgery for $2500; this included an antibiotic shot. I sent photos in four days later for the vet to look at bc I was concerned he looked puffy and was really lethargic. Was told he was swollen and his pooch was settling and he was lethargic bc it was a large surgery. I picked my cat up to take him back to the vet today and pus exploded from the cat all over the floor. When I asked how that happened, how he got infected, I was told maybe it wasn’t the right antibiotic. I’m so disappointed because I’m paying another $1k to fix a problem that shouldn’t have been a problem. Yes I understand it’s a dirty area for surgery but I expect the correct antibiotic to be used and the vet to not dismiss my concerns and tell me he’s fine when clearly he wasn’t for a couple of days. I can’t say I’m confident he’ll make it through surgery today and I’m so upset. After this, we will no longer be using this vet.
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October 2023 by J. P.
I’ve been coming here for over 4 years. Every year they increased their price by much, ITS ABSURD. For everything. And also increased the waiting time. I had an appointment at 10, and I had to go back to open the back of the exam room to get someone to talk to me after awaiting for over 45 minutes. Service has gone down and prices have gone up. They know you’ll pay whatever for your pets to be okay and they fully take advantage of it. They won’t set up a payment plan for their extremely expensive services, and won’t negotiate not matter what. Over $500 spent of procedures that took 10 minutes to do, but they don’t tell you any prices after the fact. This place just has gone to sh.t.
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October 2023 by S M
My experience so far, and I do hope to change this star to eventually a five star. Is that I had asked before coming in should I email my pet records. They told me no you can send it to us when you come in. When I came in my pet was anxious and Petra who I find her bedside manner needs to be checked was rude and not helpful at all. Told me to send my pets records . My phone did not have any Internet connection and then they claimed that they did not have Internet for me to connect to which I found out later was not true. The doctor said, that my dog would be ok to get double dose of any of the vaccines, since I couldn't download her records on the phone. I however, did not feel at all comfortable with that. Thankfully she was nice enough to let me get my pets records by using their computer. From there the doctor was very nice. However again I felt the front desk lady Petra to be rude and very unhelpful . I will though continue to go here for the time being as I had signed up for there wellness plan and it is a good plan. With the coast of things going up so high sometimes you have to be a little willing to put up with some things and make sure you try to take the necessary precautions at the same. That is why I made sure there was a way I could get my pet records before any treatment was done on my pet. I was not going to let my pet get double doses when it was not time for her shots.
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October 2023 by Katy Sinow
We had the unfortunate circumstance of having to put two pets down in one week here. All of the staff as well as Dr. Heevy we’re so warm and comforting, and treated our pets with love and respect. We appreciate all of your empathy and will be back for future services
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October 2023 by James Krueger
Had to cremate my pet on 10/5, staff was really friendly and supportive during this tough time. We received an condolences card from the staff yesterday. They didn't have to do that for us. Since they went that extra mile, it shows they actually care. When we get our next pet, we will take them there for vet services.
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August 2023 by Andrew Miller
So far extremely happy. I was able to bring my cat Gary in for a walk in simply by calling ahead of time to treat him. Follow up appointment in a week. Nice receptionist. Nice vet. Will likely make this his regular vet going forward since moving back from Nevada.
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August 2023 by tyler
This is a difficult one. Front of the house is in absolute disarray, constantly 30+ minutes behind schedule and making numerous record-keeping errors that result in very uncomfortable and awkward confrontations with the technicians.On the back end, the veterinary treatment is fantastic, all of the vets are extremely professional and we always feel confident with their service.If you are looking for a vet, I cannot recommend this one just because every time I’m here it’s WELL over an hour. However, if you’re okay with wasting so much time, this is a good spot.
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August 2023 by Judy Pepper
They were able to give me an appt that day. Dr Jamie was very good with my dog and explained everything. They called me the next day with test results and I went back to pick up more medication. Staff were very professional.
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July 2023 by F Mato
I am writing this review with a heavy heart, overwhelmed with a sense of profound disappointment and frustration.My experience with this establishment has been abysmal at best, characterized by poor customer service and a horrifying lack of accountability. On a Tuesday, in a grotesque display of misdiagnosis, they downplayed the severity of my pet's symptoms.Shockingly, the situation worsened over the next couple of days. My pet's health deteriorated rapidly, a stark contrast to the supposedly mild diagnosis given by this so-called professional institution.A clinic that values customer service and recognizes the emotional connection between pet owners and their pets would have made an immediate effort to rectify the situation. However, this establishment displayed an egregious lack of accountability. No effort was made to acknowledge their erroneous diagnosis.Sadly, my pet passed away two days later. The sorrow of losing a pet is unbearable.I strongly advise pet owners to seek out care elsewhere. It's a heartbreaking reality that some institutions prioritize their bottom line over the well-being of the animals entrusted to them. Such unprofessionalism should not be tolerated. We owe it to our pets to entrust their care to those who will treat them with the respect, compassion, and professionalism they deserve.
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June 2023 by andrea erickson
We are so grateful to Animal Care Center for the wonderful care of our cat, Mia. She had cancer and when it was time to let her go drHeavey saw us without an appointment and was so compassionate and helped us through the saddest day for us. I cannot say enough about how appreciative we are for her kindness that day.
