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August 2024 by Jeremy Bamford
Very poor service. Called this morning for a tow and got told they would be about 40 mins, I paid $150 to come out to me and they called about 30 mins later to let me know they would be late. About 30 mins after that call (1hr after I had scheduled the tow and paid for it) they called and canceled the tow on me. I don’t understand why you would collect payment if you weren’t positive you could get a driver to me. I completely understand things happen, but that seemed unprofessional and incompetent. I called Big Jim’s Towing and he was fast and honest! 0 issues with Jim and he was similarly priced
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July 2024 by Mz Hildebrand
If I could give 100 stars I would!! Thank you Dustin for your swift response and your amazing service!! We will always recommend you guys!!
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March 2024 by Ivan Parayao
After an accident and not familiar with the area, the last thing you want is to have problems with a body shop. Within minutes of beginning my interaction with Slim’s-N-Hanks, I knew I was dealing with competent, efficient professionals. I could not have hoped for a better experience. They assisted with everything, including facilitating the cost breakdown and answering any questions I had. The mechanic told me it was his goal to get my vehicles fixed in a timely manner and work with me with the cost. And they did just that. Very appreciative for the work they did for me!!
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January 2024 by katie wright
They were fast and kept me informed of the progress of my repair. 10/10
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January 2024 by Patrick Costello
Great customer service and very personable staff.
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January 2024 by Lozt Pupp
We hit a deer. About 7k in damage. The people here are amazing, from start to finish, counter to repair crew, they really knew what they were doing. The car looks exactly like the second before it met the deer. Thank you to all who work in this shop, you were amazing after our insurance tried screwing us around.
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December 2023 by Tony Shipman
I would like to thank all the people at Slim-N-Hanks for helping me out in a bad situation with another towing company after they were trying to overcharge my granddaughter for a tow this will be the only towing company I ever use again thanks to all of you
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September 2023 by Guests ninja
This company is great.
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September 2023 by Miguel Õrtega
Absolute life savers! Car had a massive oil break on 88, pulled over near an ipass and after about 30 mins, AAA gave up on us because it was a weekend and after 5. Your guy (who had just got off work) came and picked us up and got our car to the shop! x1000 thanks to your driver and your team and Midwest Mechanix for the recommendation to you guys ?
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July 2023 by Caitlin D.
Today I went to visit a friend for the first time at Dixon Correctional facility. When I left the four hour visit, a fan under the hood of my car was still running and my battery was dead as a doornail.I have jumper cables, but a prison parking lot didn't feel like the kind of place you wander around asking strangers for help.I called AAA but they couldn't find any tow trucks within a 90 mile radius. So I called you guys because your website mentioned roadside assistance. The lovely woman who answered the phone said there was no one available. I asked if she could recommend another tow company and explained (somewhat panicked) that I'm from Chicago and I have no idea where I am or what I'm going to do.She put me on hold and then came back to say she's got a guy but it'll be about 20 minutes. I told her I'd already been waiting an hour so 20 minutes sounded like a dream.Sure enough, 20 minutes later a nice man in a red truck pulled up and jumped my car in one try. I called to pay, thanked everyone profusely, and was on my way!I couldn't believe the kindness of your team in figuring out a way to get me home.
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June 2023 by Sam M.
Will update after the vehicle is picked up. So far, it's not so good, though. I'm very disappointed at the moment.
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March 2023 by Kayla E.
My fiancé worked for them as a tow driver for a week and he was let go for no reason. He went into work the day after his dad died and they fired him and wouldn't give him a reason. What a bunch of heartless jerks. Will never recommend them to anyone
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September 2022 by Heather Barbee
The gentlemen that helped was very nice and knowledgeable.
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September 2022 by Sidney Lippens
Would never go anywhere else!!! SO friendly and SO efficient. Highly recommend!!!
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September 2022 by Adrienne Franklin
Thank you Andrew, you were very professional, polite and very understanding of my situation. I appreciated the hard work you done to get the task done, brakes being locked, from my car not being driven in 2 months. I know it was a bit challenging, but you got her done. You are much of an asset to Slim-N-Hanks. God Bless you! ?
