-
December 2023 by Louie
Pump quit after less than a year. Over $500. Requested I send back and pay for shipping. Was expensive and post office lost of course. Will never buy from them again.
-
December 2022 by Larry Savino
I had to do some repairs on the airations systme on a pond, These folks were great, Everything instock, Shipped same day, Fair Prices. Freindly and Knowledgable customer support . What more can you ask for from a vendor . These folks were a pleasure to deal with ,
-
December 2021 by KSU Flyboy
I ordered the Ultra-Air Model 735 RED Flood Resistant Septic Aerator to replace a Marathon (not made in the USA) that my septic company had installed. Septic Solutions fixed me up with this flood resistant model that is 100% made in the USA and had it delivered to my door in less than 24 hours! The packaging was excellent and assembly was straight-forward and took only a few minutes by following the directions provided. I installed it myself and was pleasantly surprised that it draws in noticeably more air than the old one did, which is likely due to the better designed, aerodynamic aspirator tip. In addition, the incorporated T-handle made installation a breeze. I also like that the back of the motor (top after installation) is protected by a 1-piece plastic shield that will keep any rain water that may leak in around the riser joints from getting into the motor. I saved a lot of money over what I would have spent with my septic company and got a MUCH better product that is 100% made in the USA and backed by a 3-year warranty. Thank you, Septic Solutions!
-
December 2021 by Scott Richter
I'm a homeowner that needed a set of float switches for my sewer lift station pronto. They discussed my options, answered my questions, and was able to ship overnight at a reasonable cost. Great customer service like this is a welcome change from many of my experiences!
-
December 2021 by Jerry T
I’ve ordered Polyloc products from Septic Solutions a few times over the past month and they’ve done a great job shipping everything in a timely manner. Not only that but the prices are reasonable and shipping has been free on all my orders. I highly recommend them.
-
December 2020 by John Munas
I needed to replace the motor (jet aerator) for the 3rd time in 20 years... There is an issue with water rising above the motor and it was suggested to me to either get a waterproof motor - or put in a air pump and do away with the mechanical parts - I was able to purchase and install the air pump under the porch and bury the air line to the tank. Super quite - easy to access - and Septic Solutions was there to answer any questions I had on the whole process. Extremely Satisfied Customer - You will be too!!
-
December 2020 by Aytac Ercen
Very happy with my purchase. I have three septic lids that needed risers. Only ordered one to put over the lift station since I was replacing the pump floats etc. I wanted make sure I could tackle the job before I ordered the others. Installation went very well thanks to YouTube videos of similar installations. Will order the other two as soon as I have the time to do it.
-
December 2020 by Justin “JBoD” Pert
A very helpful and easy to use website with great product details & pictures too, plus plentiful payment options for checkout. We had an item that was damaged in transit and upon contacting Customer Service, the matter was immediately and professionally addressed (kudos to Joey) beyond our satisfaction! Keep up the great work!
-
December 2020 by Sam Gerard
(2020) I had to replace an aerobic controller and needed it quickly. Septic Solutions had what I needed and provided fast delivery.Only one problem. I put the wrong address. Instead of just shipping the item to me, they contacted me and asked if I knew I had the wrong address. Wow what a shock, someone who actually provides a service that really matters.They corrected my wrong address so there was no delay in delivering my controller.I highly recommend them for their service and selection of products.(2016) I have three homes that I owned for over ten years. One I live in and the others my son and daughter live in. Each has an aerobic system. As you know not only are there mechanical break downs that occur, but due to unsavory people you have components come up missing.Over the past 10 years Septic Solutions has come to my rescue more than once for replacement of missing or malfunctioning components. Not only do they have some of the lowest prices to be found, they offer a full range of parts and supplies, coupled with fast prompt delivery.I also use their site to research alternate ways to improve my systems such as automatic bleach dispensers.I highly recommend Septic Solutions to anyone in need of septic system supplies.
-
Ordered 3 sprinkler heads for my mechanical sewer system. They were shipped out quickly and the product performed just like it they said it would on there website. This is second order that I have made, the first was an air pump for my system and I have not had any issues with it, all is well. This is a good company to deal with. My thanks to all who make it happen.
-
December 2020 by Matt Baccus
This is an experience my 72 year old parents had: For those who have Aerobic Septic Systems and might buy pumps, supplies, etc., from Septic Solutions, let me give you a word of advice. BEWARE!!! They have very poor customer service. Actually, NO customer service.We bought a pump from them on 6/18. Our serviceman came out late last Friday to install it. The serviceman opened the box, but did not take the pump or packing materials out of the box. The pump is 3” too long to fit under our enclosure. We called Septic Solutions to exchange it for a shorter version.They have a strict 30 day return policy, and would not budge. They expected us to just eat the $360, and buy a new pump! The owner talked over me and wouldn’t let me even explain the circumstances. Although they recommended this pump, he said we should have verified the dimensions on their website. He actually yelled this at me over the phone and wouldn’t let me get a word in edgewise.I told him I could take a picture of it still in the box! He kept saying people lie all the time and he can’t trust that we haven’t been using it for 2 months, cleaned it up and stuck it back in the box!Although he finally said he’d take it back in trade and give us half credit on another pump, when I said “you’ll take $180 off the shorter pump”, he said “I’ll have to do some figuring...it may not be that much, I have to sell it as a refurbished unit!” He would not commit to a number!We just gave up. So we’re stuck with a pump we have to build a new enclosure for!I told him I was going to let all my neighbors know what kind of NO CUSTOMER SERVICE company he was running. Again, Septic Solutions wins our vote of No Confidence.
-
December 2020 by Rick W
Purchased a HIBLOW HP-120LL pump and a EPMD1--KT diffuser to rejuvenate an old pond dug in 1987. Put the pump up by the house and ran 1" electrical PVC 120 feet down a slope to the pond. That is my main air line. Connected that to 1/2" weighted hose to the diffuser. Unbelievable amount of bubbles. Pump is very quiet and barely gets warm to the touch. Within 24 hours had about a 20' radius of clear water. Can nearly see the diffuser about 5' down. Can't wait to see what continues to happen. Seems to be just what I needed. Great product, great price, and great service. Thank you!
-
December 2020 by down4cmac
knowledgeable staff quick turn around for all your aerobic septic system parts. very dependable. bought a hilow hp 80 air pump and used 6 years problem free. replacement parts were shipped the same day. I tell all my friends that this is the place. Good job, excellent costumer service .
-
December 2020 by Kevin Hill
Ordered at 1:45, was delivered to my door at 1:40 the following day. Was an exact replacement for my septic pump, installed and up and running in half an hour. Great company to work with, easy to use website. I highly recommend them.
-
December 2019 by John Chiurato
UPDATE My aerator blew and true to their word they shipped me a new one. GREAT customer Service!!!!Really fast shipping. Great prices. Quality items and their staff knows their stuff about pond aeration (that's the system I bought). I highly recommend them.
