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January 2024 by Marty Moylan
The tellers and Janice the manager are always willing to go the extra mile to be of assistance
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January 2024 by Walt Dibbern
The best bank in Des Plaines. And I've tried them all.
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January 2024 by Don Desmond
My favorite Bank
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January 2024 by P Col
Didn't agree with the service and they don't e mail receipt upon request and they only greet " certain people"??
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November 2023 by Christi Crawford
I had recently went into this branch to deal with fraud from another branch in OH. Kyle and Janice were so helpful and empathetic to my situation. Great customer service!
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September 2023 by Diane Joergens
No problem. Did not wait got waited on . Very polite people work there...
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August 2023 by Larysa Karakotina
Your employee is polite, very attentive to the client.
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July 2023 by Лариса Каракотина
Your employee is polite, very attentive to the client.
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May 2023 by Jose Aguilar
I called a PNC branch previously to get a single-page document notarized (a free service offered by most banks). PNC said they they only notarize PNC-related documents. I called this US Bank branch instead and Trina readily scheduled for me to come in which was within 30 minutes of the call. I went to the bank (my first time at this branch) and encountered a couple of friendly faces as I walked in. Trina herself did the notarization quite quickly and very professionally. What a great service!
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December 2022 by JAMES FARLEY
Everyone is very friendly and always accommodating
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September 2022 by John Garelli
Horrible customer service.
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August 2019 by Elyse R.
The girls were all wonderful and and helpful. Francesca is simply amazing. She took care of my banking issues and was extremely patient/caring with answering all my concerns and questions.
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July 2019 by Amy M.
This branch has different hours and closes earlier now. Online, the site says your drive-through windows are open until 5:30 on weekdays. So I hurried in rush hour after work to make it on time, yet the drive-through was closed BEFORE 5:30, even on Fridays! Try listing the CORRECT hours you are open for your customers! Inconvenient hours.
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June 2019 by Kelly Roy
Customer Service at this branch is completely horrible! Wow, I am appalled. I will be closing my US BANK Account after that encounter. They had a printer jam. Could not print my Cashiers Check. Told me to step to the side while they took on other customers. Finally got their printer out of jam then took 2 more customers What a slap in the face. Tried to talk to Francesca Quartararo- She did not even apologize. Nothing, no have a good day, sorry about that- absolutely zero. I don't think this branch really cares about their community or their customers. No wonder Chase Bank is the biggest bank because these people hire people like Francesca. GO TAKE SOME CUSTOMER SERVICE CLASSES!
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January 2019 by Veronica Gutierrez
This bank sucks every time my husband and I deposit money to our account. We always missing money or use the card We missing more money, this sucks..
