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February 2024 by George Hozan
Very bad experience. Employees very rude and unprofessional. Gave me a dirty truck, with check engine light and parts broken. At return, they dont care to come look at the truck. Very bad, will be using different location for all my rentals from now
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January 2024 by Stacy Reyes
I went here for the first time and had a hitch installed on my Honda CRV touring and they did an amazing job. I definitely recommend this place for anyone who is installing hitches to their vehicles! I’m truly impressed! Thanks to the workers who installed it!!!
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January 2024 by Mark Brouder
Angry, lazy people running this location now. Don't waste your time.
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November 2023 by Badar Al Lawati
One of the worst experiences of my life!!!!! I walked in to ask few questions about the storage units! The manager/supervisor was the rudest associate I ever dealt with my entire life!!!! Extremely impolite, very racist, and horribly LOUD!!!! Wouldn’t even let me ask my question, interrupted me in every question while shouting so loudly that everyone in the store could hear. And when I mentioned the website he literally said I don’t care, The website can say whatever it says!!!! When I asked about how clean the facilities are, he said flawless, when I asked about bugs, specifically “Bed-Bugs”, he said get the insurance to protect your self and file a claim with them!!!!!!! This was the treatment I got for being a “brown customer”, while the “white customer” was getting the at-most respect, and being called Sir throughout the conversation!!! And finally when I started discussing the prices, he said to me: “if you don’t like the prices here, maybe you should move out from Chicago” …….. I will never step foot here ever again!!! Disgraceful company with no value for the customer what so ever!!!!!
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November 2023 by Raheel Ahmed
Little kids working the front have no customer service skills. Very rude and unprofessional. They are playing video games on a tv at the front desk and pay no attention to customers. Not what I expected from U-Haul.
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November 2023 by Carly Stocking
When I came to pickup the truck I went into the office to ask a question and the two employees there were so helpful and kind! Thank you so much!
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September 2023 by Kennedy Braasch
Absolutely horrible. I was given a one way from des plaines to naperville. The woman helping not only took down my phone number incorrectly (after repeating it twice), but then assigned my drop off store incorrectly. Thus, after 2 hours on hold with customer service whom transfered me 4 times, I ended up bringing it to my closest uhaul (Aurora) and they were fantastic! I would never recommend this location, drive an extra 20 minutes if you have to. They are an absolute train wreck.
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July 2023 by Joel Gratcyk
Parking here can be a challenge. It is a very busy/packed lot.The employee that checked-me was awesome and moved their car for me to park mine in their spot while I used the 10' U-Haul I rented for a couple hours.Check-in after I used the truck was easy, took less than 30 seconds. An employee was out on the lot to meet me before I put the truck in park (just about an hour before closing).Equipment was properly checked-in and my online rate was honored.
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June 2023 by roman tsakhniv
The service is horrible here!!! We came to pick up a truck, it took us 2 hours to wait because of computer is not working all the time and after we signed everything they said we can’t take it with no reason!!!! Just a waist of time!!!!
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May 2023 by jesus ocampo
This specific Uhaul has been and will always be my go to place for Uhaul rental. Even if I have to drive out of my way to reach them.They are knowledgeable and always ready to help.They make the rental process simple and honestly, fun.I rent a motorcycle trailer at keast twice a year. And last year I needed an enclosed trailer for actual moving.Every single time they've been incredible.The rental process is quick and simple.The hitching of the trailer is also quick.If there's no line you're in and out in about 10-15 mins.I've also rented storage from them. Even though it was short term; it was perfect.The facility is clean, well lit, and with enough space to maneuver an SUV with a large trailer.Overall, this Uhaul location is, in my opinion, the beat one there is.I'll drive from Carol Stream to Des Plaines just to rent from them.
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January 2023 by Dan Baumhart
Propane filling station but the bell doesn’t work so just go inside and get an associate. Iggy helped me out and was very knowledgeable. Definitely recommend for filling your propane tanks.
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December 2022 by Cha
OK so I went to drop off this U-Haul Tuesday and since it was down the street from my job, I Waited on the side to not block the entrance while I call my ride. Few minutes later, I jump in the return line and the employees inside literally just stared at me and I’m looking at the sign that says wait here because I had no internet cell service over there for some reason to do the return myself… so, after waiting there for 10 minutes, I parked the truck on the side, put the key on the desk, and the employees still did not say a word not even the one walking in as I came out I don’t understand and maybe it’s because of the color of my skin, but there’s no reason that you should not even speak to a customer to ask them if they need anything or if they were good. I would never return to this U-Haul. I would actually never use U-Haul again because of how much gas it actually took to fill those little things up. Which is crazy because I used to use it for every move. That thing was such a guzzler. It was disgusting but more so the employees really disgusted me U-Haul needs to not hire millennials because they never want to work. And honestly Home Depot has a little rental truck that is cheaper, so I really don’t even have a reason to ever return back. I’m surprised covid didn’t take them out. Can someone please find us a replacement like Netflix did to Blockbuster?
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December 2022 by S Cc
Very impolite, cheating, charge overprice!! Don’t come and recommend this location at all. Dishonest!
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December 2022 by Darryl T.
Absolutely the best u-haul ever! I have gone to other locations around town and found this one to have the best service, perfect truck rental quality and always have exactly what I want every time. Shout out to the managers going out of their way to make sure everything is just right, and the location is just perfect for my needs.
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September 2022 by Carolyn M.
Do not rent a truck from this location. They will play every trick in the book to add extra costs. It will take a solid hour to drop off your rental using their app. You can return the truck with a full tank and they will claim you didn't and still charge you extra for gas. Don't need the moving pads? Don't bother even touching them and leave them exactly they way they had them in the bag? Yeah, you're getting charged for that too. Let me also speak to the total piece of junk they will rent you. This thing we had was living on a prayer. A kid on a bike accelerated faster than this truck and it made a 20 minute ride take 45 minutes and I'm dead serious. Now, as to the way to woman on the phone spoke to my mother. I was literally in shock. My mother is one of the kindest most soft spoken people on the planet and let's just say this woman was the polar opposite. She literally said the words "well don't move then" in regards to her openly admitting they will overcharge. Total nightmare and I'm happy to say that we won't ever be renting or using this uhaul location. If they wanted to keep customers that have been using that location for over a decade, they should stop trying to rip off their customers at every turn and they certainly shouldn't let that woman near the phone. Home Depot rents trucks without all the hassle.
