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September 2023 by William West
Great people to do business with. Very knowledgeable very honest.
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August 2023 by Master Parking
Very helpful in the store. Showed different options and styles. installation was done in one day and the installer was a great person. the kitchen floor looks beautiful. I get many compliments . I had my living room and dining room done by Scharm and it also was a great experience. They are helpful and know their products. I would recommend them 100%
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August 2023 by Janet Brown
I have bought carpeting and flooring from this company. They are easy to work with and have decorating ideas that are so helpful in making choices. Their installers are amazing. Quality all they way. This is the only store I would buy my flooring from! Highly recommend.
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May 2023 by Alexandra Looff
I loved working with Fred! Great showroom selection, they took the time to explain the differences between each product, so we were able to confidently make the right decision!
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May 2023 by Dawn Noldan
Fred and his whole staff are marvelous. They have been taking care of 3 generations of my family for over 30 years.
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March 2023 by NVH
Great Experience! I had a really hard time finding a carpet type and color I liked, but had a specific style in mind. Scharm helped me with the process, answered all my questions, and even did a bit of research to get me the carpet I found on-line.
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March 2023 by Colleen Bisher
Scharm was wonderfully knowledgeable and also had a great selection. They were patient and really took their time during our consultation. I highly recommend them as a local carpet company.
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November 2022 by Larry M.
I used Scharm Flooring to install that hardwood floor in my kitchen.I asked for 3-4 days noticed before they started so I could finish the tear-out.This request confused them and I wound up waiting nearly 5 weeks for the job to be done.Very poor communication skills from this place.They did a LOT of damage to my walls and cabinets with their floor sander.They installed the kitchen floor lower than the adjacent living room floor,then cut into the 65 year old hardwood living room floor and sanded sort of a ramp into it to cover their mistake.It looks horrible.I had the owner of Scharm over here to see it and he was supposed to contact the installers and call me back but 2 1/2 weeks later and he's done nothing.Can't recommend this company to anyone.I paid for a professional job ($2700) but certainly did not get a professional job.
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September 2022 by Judy Amundson
I had many questions about new flooring. The clerk I spoke to was very knowledgeable & answered my questions. An expert installer will call me & will come to my home to measure & give final quote. This is really good service! Very personalized.
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October 2021 by closed closed
Great store. Nice people. Ask for Kristy, Luanne, or Matt. Fred has been there for a long time. Great local business. They have access to Nova Floor, Raskin, Johnson Hardwood, and a bunch of other products.
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May 2021 by William Gleason
We had Scharm look at a shower flooring issue we had. Many other companies looked at the issue and wanted to tear out my entire "like new" shower. Scharm studied the issue and said they had a solution which required no tearing up of the shower and they fixed the issue. I am a perfectionist and found that Scharm exceeded my expectations for the work they did at our home.I would highly recommend Scharm for any work to be completed and have found, where many companies today have inexperienced workers who take shortcuts, Scharm does a thorough job the first time and they do not have to return to fix an issue they left or created.If you are looking to have a project completed and want a someone to do an exceptional job, I would strongly recommmend Scharm.
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April 2021 by Erik H.
Had a basement room and half bath re-tiled after some plumbing work. They were very accommodating with my scheduling. Andrew the installer was very polite and meticulous, I am beyond pleased. Everything came out great. Great follow up, wil definitely use for future projects.
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January 2021 by Rose M.
Over the past four or five years, I have bought two rooms of carpet, an area rug, repair of an area rugs and both upholstered furniture and carpets cleaned. I have been very happy with the quality of the carpet and instillation. Very friendly and knowledgeable staff, especially Louanne and Matt. If I ever need carpeting again, I will definitely return and I will certainly use their cleaning services.
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November 2020 by Dan K.
First the good -- everyone in sales and pre-installation is great. Folks in the showroom were super friendly and helpful, gave us all the samples we wanted, and measuring and eventually placing an order was great. They were also super flexible -- we had ordered carpet right before the pandemic hit, and they were very understanding about holding onto it for us until we were comfortable enough to install. Can't stress enough how good pre-installation was. It sorta fell apart once it came installation time though. First sign of trouble was that there was some kind of miscommunication on timing -- we were told a day to install, *possibly* two. When the installer called, he said it would be two for sure, maybe three. (It ended up being about 1.5 days). To ensure air flow (since we're in a pandemic), we left all the windows open with fans everywhere. Within minutes of arriving, the installer complained about the heat and his allergies. I apologized but said we needed to stay safe, and thought that was the end of it. However, throughout the next couple of days, there were constantly snarky remarks about how hot it was, etc. He wasn't wrong -- it was definitely hot in the height of summer -- but as a customer during a raging airborne viral pandemic, I didn't want to hear it 25 times. It was unprofessional at best. I was told they would wear masks throughout the entire installation but not gloves (since they need to handle various tools). They didn't. They were maskless at least 50% of the time. I went through and identified squeaks in the floor to try to address, and each one was met with grumbling. There is a visible seam that runs through our master bedroom. They said it would eventually settle, but it hasn't months later. And then the last straw -- when they were done installing, the left in a huff and proclaimed they were done. When I went upstairs to check it out, they had left big rolls of leftover carpet just laying on top of our stuff in the bathroom. They didn't ask us if they should move it or put it elsewhere -- they just left it on top of our things. I had to lug the rolls down to our basement myself. On top of that, they didn't vacuum/clean up any of the debris. Just left it on the new carpet. I talked to someone at Scharm about all this when they called for final payment, and let them know all of this. They were understanding and sorry, and said they would talk to the installers. But beyond that, nothing. No discount for the trouble. No follow up call or email. Just radio silence. All said it was a bummer, because I think the folks at Scharm are nice folks and I'm happy to give them business. But the installation was subpar and I can't see myself using them again because of that.
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November 2020 by Cindy Dienhart
We moved to our home two years ago and are slowly working our way through our improvements list.Scharm continues to be a valued partner. Last year when we needed to replace the worn out stair runner (two levels including two landings) and the transformation was amazing. They are very professional and easy to talk with about ideas and concerns with regard to materials, budget and an efficient timeline for completion. This year we wanted to address our tile flooring that had 20 years of ground in grime in the grout as well as several cracked tiles. Matt and his crew made all of the repairs, deep cleaned the tile and grout and worked with us to select and complete the perfect color seal for the grout lines. The transformation is incredible! I wish I did this two years ago. It looks like a brand new floor! Additionally, the floor will now be easier to maintain. I look forward to working with Scharm on our next project.
