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June 2024 by Lisa Wilkerson
After several times of walking by two employees having a casual conversation during a recent visit, I asked for help in locating a particular item. After checking the inventory system, the person who helped informed me the item was not in stock. I then asked about the availability of another item to replace the one not available. He surprisingly said, "You need to find someone in the aisles to help you." Although stunned and insulted, I asked if he could call for someone to assist me (I initially asked for his help because there was no one in the aisles to help). To add insult to injury, as he was walking away from me, he replied "I am working with a bigger customer". He proceeded to briefly speak with the person he was originally talking to, who was also wearing a Depot jacket, and then walked away.
I approached the person he was speaking with (who was the manager of Lombard) and asked if he could call the Branch Manager of Des Plaines, because I wanted to report the employee. The Lombard manager informed me the person who treated me this way was the Branch Manager. I then asked him AND five different employees, including the Assistant Manager and front desk staff for the name of the Regional Manager. They all claimed to not know the name or contact information of the Regional Manager, but all apologized on behalf of their manager.
This person, the Branch Manager of Des Plaines, who should be responsible for guiding the tenor of his staff and demonstrating high standards of professionalism towards ALL customers, is failing miserably. He doesn't know me and has no idea if I am a "big" customer or not. And despite whatever reason he had in insulting, belittling, devaluing, and disrespecting me in front of other people, I am sure he would not dare treat ANY, NOT ONE, white male in the same manner.
And because I shop at various Depot locations, I was able to get the name and phone number of the Regional Manager!!!
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May 2024 by tim selwanes
if I could possibly give this place zero stars, I totally would do it. I feel like restaurant depot literally tries to find the worst possible staff and hire them. Show up to buy two products and the staff told me that they don’t have the product in hand meanwhile I can clearly see the product in front of me. However, the product was listed on their advertised website for $.89lbs the last and final day the sale and when I show up, they tell me no this is not the correct product based on the upc. then the manager tells me no we never sell fresh wings at this price. That’s only the price for missed cuts. I need to find the number for corporate so I can give them a call.
every single time I come to restaurant depot there’s some new issue arising.
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May 2024 by Humberto Rivera
The people were very friendly, I loved everything if I would return
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April 2024 by Shammakh Al-Mou'Affa
Thank you Nick, Stephen and members
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April 2024 by michael kirshner
Love the store
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March 2024 by Ahmed Fahim Malik
I visit once a month and get the verity of meat and produce. You don’t need membership, they issue you a day pass. Halal meat has great prices.
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March 2024 by Jr Roach
Not sure who the black guy is in shipping but apparently he’s the god of the shipping dock. There is no reason to be so darn rude to people. But I guess he thinks he has power over drivers I just walked away as he was being rude to me now I sit waiting on a dock where there have been 2 open for over a hour
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February 2024 by Vijeta Arora
Love it
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January 2024 by Lubna M.
The reviews are accurate. Restaurant depot mislabels the prices in the store and then charges you the full price at the checkout. This has happened to me multiple times. Buyer beware. In addition, the CEO is involved with making a literal Berlin wall in Palestine. Don't get fooled by the halal food sold here. The money is going towards apartheid.
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January 2024 by Mehmet Sahin Çelik
the staff is very unsympathetic and not helpful
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January 2024 by Yvon Bignet
Out of chocolate callebaut, no foie gras...not a good place for highe end products
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December 2023 by Bogdan Dragos
They sale expired drinks check it out before you grab them
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November 2023 by Bayasgalan Ganbaatar
Loook!!! What they are selling. Staff are very rude!
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November 2023 by Dr Nurlanbek Karimzhanovich
The staff who answers the phone is very illiterate!!! this is the second time!!! We are deceived and given incorrect information. we will come from far away to pick up the goods. As a result, we will not find the product in fact, it is not left in the warehouse. This is very bad!!!
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October 2023 by Nurbek Akmal
They have halal meats, halal whole sheep, halal chicken and our favorite half moon sugar powder covered cookies!! Love em
