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August 2024 by S A
This is the second time I’ve been in this facility and both times the staff were rude. The first staff member kept his AirPods on while I was speaking with him. He kept saying “What “ and “Huh”. The second time, the guy was playing poker instead of listening. I was told the manager was running late. After working out, I went back to the front desk to ask a question that the previous staff couldn’t answer and was told the manager was at dollar tree. Won’t come here again. I only came here because my membership allows me to go to many different gyms besides my home gym (Lifetime). Won’t be coming back to this location ever.
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July 2024 by Randall LaVeau
I go there to work out , but it is so much more. The staff and members treat each other with respect and a smile.
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July 2024 by Vasile Deliu
Good luck working out after 5:00 pm, always busy
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July 2024 by Antonio Ramirez
It is a good environment to train, the people at the reception are very friendly and everything is very clean.
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July 2024 by Andrew Panayotov
I have been visiting this place for over a year. Today, I wanted to renew my membership for one more year, and I was told no, we don't have one year of promotion, I don't want promotion i just want to pay in full. Basicaly, I just don't want to live my card info to a planet fitness server that was hacked twice for automatic billing. They refused, so disappointing. The planet fitness in Palatine, IL, had no problem with that, so I will be changing fitness locations.
Following
I spoke to a staff member as you suggested, and he said I have to live my card number info to be billed monthly exactly the thing I want to avoid.
I still don't understand why I a returning customer can't pay in full for a year at regular price.
You can't protect your servers, so why not offer that option .?
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July 2024 by Leonel Tirado
I went there as a guest last night, the staff up front were awful rude. Not sure what happened but a staff member by name Ariel was talking to a customer resulting in making her cry! I overheard some detail's that should have been said in private and he was saying it in front is his coworkers and people passing by.
Hopefully managent educates their employes about not talking to customers about their customers personal matter's among other people in the gym.
That was very unprofessional. Me and my friends were shocked about this employee. Even after they left they still went on a bd kept talking and laughing about the couples situation.
I hope they make some change and also discipline that employee that cause problems in among multiple people and the staff up front.
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July 2024 by Azzedine Lakhal
Clean and new equipment / stuff really nice
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July 2024 by William Bennett
Great club for the price. Very clean, and staff and fellow members are polite and friendly.
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July 2024 by Lynda Gibson
I've been going 3 times a week. The staff is friendly and helpful, the facility is clean and no wait for equipment. I'm very happy.
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July 2024 by Mohammed Ouaziz
Very clean good deal
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June 2024 by Stephania Sanchez
Staff is amazing
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June 2024 by Wyatt Melody
Great place
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June 2024 by kimberly goss
Absolutely amazing staff any time you go in there!
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June 2024 by Corina Popa
The worse place ever. The worse customer service and even the manager can’t explain or help customers. -5⭐️
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June 2024 by Rich Cooper
This place is spotless. Horacio has to be the most thorough cleaner I have ever seen.
