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November 2023 by Sandra Dee
I visited this place ? omg ?! ??? ANN JULIA and the cashier they have the nicest ? awesome ? ? staff I was relaxed with them they were so helpful patient and energy in this place and it smells good the Atmosphere I just loved it I mean being there with my coffee ☕️ walking around looking ? and purchasing and smelling the plants and all the Xmas items they have on display this time of year it's just phoneminal I met a customer that has his own green house that shops there often I met another customer that had some interesting Gifts ? in her cart which gave me plenty of ideas ? what a wonderful feeling I had after purchasing and feeling great and happy when I left this place this is by far one of my best shopping ? experience and I think ? it's because Honestly the atmosphere and the display and the ripple effect of the staff they are there on duty to aid and assist I had no issues my client was sooo happy. Thank you sooo much Lurvey for your service. ????
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August 2023 by Richard Voorhees
What an excellent surprise. We were visiting Chicago for another reason but we always like to check out local garden centers wherever we go.. I'm not into grasses as much as I used to be but they had such a large variety it was hard to resist. I did buy several Prairie Dropseed's. They are rare to find in a store. We were looking for a Climbing Hydrangea which are also uncommon. They had at least 20 excellent specimens. A nice selection of Hosta's and many other things. I strongly dislike driving to Chicago but we will likely plan a trip next spring to visit Lurvey. PS. The staff were all very pleasant.
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August 2023 by chicagocommercial
EDIT: I have upgraded this review as of 8/23 to a five star after a repeat visit and further price comparisons. They are pretty competitive on price and a better customer experience than most other stores in this segment in this part of the suburbs. I liked the selection of OMRI (organic) inputs for my yard.OP (4 star): I would totally give them five stars but it is a bit expensive. Products and customer service are excellent. It's definitely geared to more of an upscale experience than, say, Home Depot or Lowe's.
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August 2023 by Lissette Guzman
Love the variety at this nursery. Great prices & excellent, knowledgeable customer service.
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August 2023 by Fredrik Thomas
My wife and I have been customers since 2004. My wife went to pick up a plant order which she had multiples of but some were on backorder. She submitted the receipt and the agent loads the vehicle. Their job is to correlate the order to what’s supposed to be loaded. The person loading made an error and loaded too many. My wife began to leave and a saleslady starts yelling and waving hands that she’s not allowed to leave with those plants. She then blamed my wife for not being aware of the extra plants, inferring that she’s a thief. When my wife brought up this embarrassing conduct the manager basically sided with the employee.If this is how they do business we are definitely no longer customers and our family and friends will be informed of how they treat customers. The correct way to approach would have been “Excuse me miss I believe that our agent loaded too many plants, can we make sure it’s correct? Sorry for the mistake.” Customer service 101. It amazes me that not only did employee act this way but the management is on the same page.
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August 2023 by Rob Kartholl
Amazing selection of perennials even in July. Staff were friendly and helpful. Good selection of hard scaping materials as well. A little out of my way but the place is always in my mind when I need something. Master Gardener and former garden center employee so I know what's in the sausage. Trust this place.
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July 2023 by K S
I love this store! I find myself there at least twice a week to buy perennials, shrubs, houseplants, and even early this season I purchased trees. Without a doubt the quality of the plants are exceptional. My only concern is the grumpy older woman who is a cashier. I've had the unfortunate experience of getting her three times in the last month and she has the personality of a thumbtack. The first encounter I asked for two cardboard trays for the several plants I purchased so they could sit upright in the car. She told me there weren't any. I could clearly see there were several made up trays on a table but she told me I could only have a plastic sheet. When I explained the trays would prevent the plant containers from tipping over, you would have thought I was asking for free money. She begrudgingly gave me two boxes. She is so unpleasant that the next time I will wait until another cashier is available just so I don't have to encounter her again. The other cashiers at least know how to engage with customers.
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June 2023 by Dr. Beau Van Wechel
We decided we have to make a quarterly trip in so we can be ready for each new season. What an amazing store! High attention to detail, friendly employees, and lots to see!
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June 2023 by Noel De valdivieslo
Ordered material from them then needed some replaced that was broken also wanted extra pieces. Was told by the manager, Angelo the material would be in on a Friday in Volvo then they would have it at Des Plaines by following Monday. Well two weeks have passed and haven’t heard about the material after them repeatedly telling me Angelo will call me back. I finally got a hold of Joe and he apologized telling me material wasn’t even ordered, so the manager Angelo wasn’t telling the truth. Joe had promised it would be in that Wednesday and he promised he would call me back on Wednesday, well it’s Thursday evening and no call back.Terrible business practice when the manager can’t be truthful nor the employees. I just want my material so I can finish my customers job .I will call tomorrow and once again see what they say now , should be interesting..
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June 2023 by sandra rico
Best Place ever ❤️❤️❤️ I found everything I needed for my front yard. They have a lot to choose from and the best part is that they have a loyalty program ?. Also everybody it’s really nice. Can’t wait to go back!
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June 2023 by Isaiah Bradford III
It's a really nice place. I'm not a gardener, but my wife loves it. The staff is friendly and helpful, but understandably really busy this time of year. But we usually always get help when we need it
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June 2023 by M. S. O.
Been going here since they opened. Amazingly sweet staff who seem to never have an off day inside & out. I was met by a very nice woman from back parking lot. I didn't know there is no way in but to go around to front . She found me a cart and the plants I was looking for & handed me off to another. The plant I was looking for they hadn't heard of but later I found 2 mixed in with the other colors. They were out of stock for more & only order once. I also wanted Japanese lace red 6' maple but price was over $400. Years ago they had annual opening specials of $20 for them but I lost 2 when a company couldn't get fence they removed back up before winter. They couldn't take the wind. Ironically I saw 2 people at another garden center I had met at Lurveys & they both were looking for the $20 Japanese maples. (I'm not crazy!). They also told me how to get in through the back... It was too rainy to look for the boxwood.
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June 2023 by Katie Thomas
Went here to get plants/flowers for our patio and was not disappointed! This place is huge with a big indoor and outdoor area for plants. It also has a lot of plants to pick from and they seem to be well taken care of. If you're planning on going on a weekend it's now their busy season so parking may be difficult.
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June 2023 by Ngee Lee
Price is not the cheapest but selection and quality of plants is super. Available plants tend to be more mature than other nearby nurseries. If you want immediate impact on landscaping with mature plants, this is the place. You can also get paving suppliers here, many landscaping companies and paving companies also get supplies here as well.
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June 2023 by Aryeh Goldsmith
Terrible service. I called on a Friday morning to order topsoil delivery. I was told I would get a call back. Never happened. I called the following Monday morning and was told the same thing. Never got a call. I called again and finally talked to one of the rudest sales people ever who seemed absolutely annoyed that she needed to take my money. I will never go there or call for an order again. I'd rather pay more and support other businesses.Edit:I just got off the phone with Des Plaines Material and Supply. It took at most 3 minutes for me set up the delivery of 3 cubic yards of topsoil and it will arrive far quicker than Lurvey offered. For a very slightly higher price, I received fantastic service and efficiency.
