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March 2024 by Michael Smith
I'm a lyft driver don't rent from this location im very disappointed at some workers that works there they never answer there phone don't know why but u better hope your life not depends on calling them
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March 2024 by Олег Шетько
Honestly, this is a bad place to rent a car. I reserved a premium electric car one week before renting it. I arrived at the place and was told that they did not have the car in stock that I reserved. Its price, including taxes, was $343, plus a deposit of $200, which is refunded. Offer me a Tesla for $510 a week - that's very expensive. At the same time, the attitude towards customers is at a very low level. Yes, they are friendly and smiling, but I personally didn’t like it. I wasted my time and was left without a car. No wonder they have a very low rating - it matches them.
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March 2024 by Ems Restoration
Worst service I’ve experienced. Rude and unprofessional employees where they discriminate against white people. My friends won't go there.
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March 2024 by Slidee TheFortuneTeller
TERRIBLE PLACE LAZY EVERYONE IS RUDE AND DOES NOT DO THEIR JOB FIRE THEM ALL
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March 2024 by Jake Cervantes
Terrible. 1 hour wait times. Chaotic. Makes you sign in and then proceed to take care of everyone else at random. Won't be returning going anywhere else.
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March 2024 by M Todd
When I asked to pay the balance that I owed with Hertz, the clerk told me to call the Do Not Rent List, I'm never coming back, you guys caused my credit card to be over the limit instead of letting me change payment methods. To anyone that want to rent at that location and Des Plaines Illinois from Hertz don't do it.I had a hard-time doing the winter trying to make good on fares and I was limited to doing ten fares daily by the way and when I was trying to pay I was put on the Do Not Rent List, the service was very egregious, I will never go to that location ever again, I rather chase a chicken through a freaking minefield than to go back. I have to say Joshua at Hertz deserve to be a manager as far as the others go, you a need new staff. That location shirks communication bigly.Totally unprofessional and people don't take work serious there.Oh and PS, the only one that took his job very seriously is Josh and the others looked at it as a social club it's like when you try to conduct business co-workers be trying to hold conversations with each other and don't take work serious. Not in this life time or ever will patronize Hertz.
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March 2024 by NeNa Marie
I would say they should clean the car before giving it to the next person and make sure that nothing's hanging from the vehicle
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February 2024 by Mithul Garg
Rental through insurance so I thought it should be all covered as I get $45/day for 30 days or $1350 max. My car in the shop (Tesla) so I asked the guy (his name is Travis I think) if it’s possible to get a Tesla under my limits and he hooked it up so I was happy.Issue 1 (vehicle condition): When leaving I noticed all the wheels were curbed, bad smell in the car and lots of warning lights. He told me it’s good to drive as it just came back from service (blatant lie). Later that night while on the highway heater stopped working and it said speed limited to 60mph. Had to spend 2 hours at hertz at ORD trying to get a manual exchange processed.Issue 2 (billing): when picking up I was told by Travis he can “hook me up” and get a model y under my limits. The initial contract was printed for 20 days at $28/day. The rental was extended by insurance to 30 days but when returning the receipt showed 30 days @ $45/day so they charged insurance for the max $1350 but then charged me $215 for taxes and fees. If the rate had stayed at the original $28/day then taxes and fees would’ve been covered as the total would not have been more than $1350 which is max insurance would pay.If only the guy told me up front the model y wouldn’t be covered I wouldn’t have taken the model y.
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February 2024 by Hakan Alptekin
If you're smart, don't mess with Hertz. They charge ridiculous money for everything.
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February 2024 by Melvin Fleming
The staff was very polite and helpful.
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February 2024 by Ameen Alkhatib
They take forever and they will give you a dirty car that smells like weed and they expect you to return it clean they gave me a hard time because it wasn’t vacuumed properly even though I went over it three times with the vacuum
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February 2024 by Marquis Jackson
Don’t answer the phone
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January 2024 by John Nelson
While the company may have messed up practices their staff are kind and caring and willing to solve any issue.
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January 2024 by Alisher Ibrayev
Just do not go there, do not rent with them. Poor customer service. They will tell you - hey, you watchu need with the angry face. And won’t help you figure out your problem anyway.
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January 2024 by Justin Harmon
They never answer the phone
