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November 2024 by Phil Ruch
Super friendly staff
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November 2024 by Patrick Doyle
Had everything I needed
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October 2024 by Samantha Palmieri
One year new home owner. I’m also a single woman so house improvements can be very confusing. Employees at this location especially James the store manager are extremely knowledgeable, super friendly and extremely patient. Today was my second experience with needing random things for updates around the new condo. Both experiences have been above and beyond. Also learned a lot in both trips. Thank you for the education and amazing shopping experience all wrapped up in one. Please go see the Des Plaines Ace hardware crew. Don’t forget to download the Ace hardware app for all the coupons and offers.
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October 2024 by Craig Davis
Clean store, helpful staff, not the selection nor good prices of big box stores but if you need a question answered or guidance on a project, it’s WAY better than big box.
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September 2024 by Karen Hinchcliffe
Looking to paint bedrooms. Staff more than helpful.
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September 2024 by Denny Torres
Very helpful people thank you
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August 2024 by Jeff Little
Stopped in to pick up my son's Weber Sizzle smoker very accommodating help to load it into the truck very nice people
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August 2024 by Fred Blumenfeld
Staff extremely helpful
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June 2024 by Tom McSweeney
Staff was very helpful
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June 2024 by Lisa B
Edit: response to Ace's reply: Alright, so in 2024 the online system isn't joined up yet - sigh, ok. However, what's your response to the person we spoke to? His blithe replies were truly something else.
Original review: This review is written in conjunction with my husband who placed an order with this Ace (order was under Ben H).
For background, we ordered a Weber grill online from this Ace location (when we inputted our address, it defaulted to this location as being the nearest that could deliver to us) and selected the free delivery and assembly option which is a promo available for this month and advertised nationally. Both the app and website allowed us to order from this location and later select a date for the delivery and installation. Two days after the confirmation emails we received a cancellation email from Ace with no information - a simple “your items have been cancelled” automated email. We waited for a follow up email or call with information as to why this happened and for a solution to get our items but received neither. We had to take time out of our day to call Ace and this is where it got worse.
My husband was connected to the right person to speak with and I’m not sure we would be able to fully articulate his bluntness and total lack of regard - put plainly, he could not have cared any less about our situation. The brief, abrupt and deeply unhelpful conversation went like this:
“I’m calling to see why my order was cancelled?” - customer
“Oh yeah, the grill - yeah that’s cancelled.” - Ace (said as flatly as possible)
“Were you going to tell us?” - customer
“You’re outside of our delivery area, it would take over an hour” - Ace (note: we are 18 minutes away without traffic or up to 45 minutes away with the heaviest of traffic)
"Why did it let me order it through your website in that case?” - customer
“I don’t know! ” - Ace (said with an air of “not my problem”)
“Ok, I think there is something wrong with your system because I tried to order this through an even closer Ace and it said I was outside the delivery zone unlike yours which let me order it…” (was cut off at this point)” - customer
“Yeah yeah try contacting the Ace closer to you.” - Ace
Click! - Ace hangs up
Well, it seems it’s a lot to ask these days to have a company fulfil their orders and if they can’t, go about it in the right way. So if you’re looking for an Ace that actually fulfils it’s orders and still operates with even a hint of helpfulness and basic decency in their interactions, this one isn’t it. Look elsewhere.
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May 2024 by Alex Kats
Helpful staff. Lots of variety. Ma and pa owned store vibe. Felt like the old days. When people appreciated your business.
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May 2024 by boricua akino
Super friendly and great service ?
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April 2024 by Konrad AmunRa
Great hardware store , knowledgeable stuff ,big selection of products.
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April 2024 by Kathy Toy
Staff was extremely helpful.
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April 2024 by Dirk Williams
Everything I needed at a reasonable price.
