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January 2024 by madmanmoon14
Because of Illinois state law it was discovered that I could not store my boat due to it being registered in another state. In the duration of seeking this information the associate named Lee went above and beyond as he searched for another location that would be able to take my boat. He not only found a place within reasonable distance , he also found one that was 2/3 cheaper. This guy's a real lifesaver. Polite and knowledgeable. I never heard of CubeSmart before this experience but will go to them when I need them in the future. This guy needs a raise.
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December 2023 by Carmen Botzoc
Beyond horrible experience at this location. We store cars at various CubeSmart locations throughout the state. I called on 12/27 and spoke with Lee to let them know I would be there 12/28 to pick up a car. He gave me various times he would be at the store. I arrived at 11am. The store lights were all off but the side door was unlocked. I called the two local stores for help and luckily a gentleman at the Elk Grove location was able to drive over and help us out after waiting for 3 hours to give Lee time to return from his long break and or even showing up to work today. This was a terrible experience and it is not on CubeSmart but the local employee who manages the location. With a heads up the day before this should have never happened.
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December 2023 by Time Machine
Good receptionist.Very convenient outdoor storage place. Very Good Great prices. Great job.
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November 2023 by Brett Vanliew
Horrible experiences! Locked in their yard with no way out for 40 min today. Monthly rate jacked 2 months after move in... absolutely no communication from corporate or management about procedures that have changed to leave the yard as they have been changed from when I first moved in. I had to call the police department because I was being detained illegally. Me and another customer finally figured out there is a hidden keypad between two poles you cannot see and are not notified about. We were beeping our horns and banging on the garage doors and nobody came out to help us....TONS OF ROACHES!!! I now have to leave my possessions outside till all the roaches leave.DO NOT USE, TONS OF BUGS AND MICE!!!
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October 2023 by Jacob B
Nice smooth process and good customer service at the Des Plaines location.
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July 2023 by Dina Vogt
I spoke to Pamela on the phone and she was simply awesome! She was pleasant, friendly and knowledgeable and made the reservation process smooth and easy!
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July 2023 by Dusty Roush
1.Complete online application and payment.2. Get access code with new lock waiting for youIt doesn’t get any easier or betterA+
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Amazing service by Anibal in the office. Very friendly and happy with rental process.
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February 2023 by Roberto Castillo
Great communication, easy to get a hold of the local store, and great customer services, safe and secure site.
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February 2023 by DAVID S
Giovanni is very helpful and professional to work with. Highly recommend this location!
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January 2023 by ikolnookov
Great storage. I been using them since 2017. Safe and convenient with pin gates.
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August 2022 by Oscar
amazing customer service… A+… Definitely recommended if you’re looking for something really close to the airport ... Shelly the GM is top notch
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August 2022 by E Fi
Looking for an inexpensive place to store your belongings? I highly recommend this location. I was shopping around for a while until I came across this location and I am so grateful that I did. Shelly has gone above and beyond meeting my needs and providing more with her customer service. I always look forward to her genuine warm welcoming. Thanks Cubesmart and thank you Shelly!!!
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July 2022 by EchoSixMike
It was what I needed and no more. Service was quick and easy, access was simple, communications were good without being upsold or bothered.
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July 2022 by Kyle Kruska
Shelly was super friendly and very helpful. She went out of her way to figure out what space would work best for us. Definitely would recommend based on the outstanding customer service
