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March 2023 by Rita T.
From northwest suburbs of Chicago to Saint Augustine Florida. Ordered one UPack storage cube. When it first arrived I thought it was so small but you can get so much in them. I didn't have a lot of furniture but I had lots and lots of boxes and everything fit. They arrived on time and pick up on time from IL, the whole process was flawless. Nothing inside my UPack was broken when it arrived in Florida! delivery and pick up in Florida was a little later on their time but they always stayed in communication with me and made sure I was OK with a change in time. Would recommend this as an option for long distance moving. Couldn't have been an easier transition!
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January 2023 by Carlos Spicyweiner
Operations manager is very rude
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August 2022 by S H.
Missed shipping one of the containers that was delayed by weeks. The folks weren't very helpful with updates.
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June 2022 by Dennis Yu
POOR CUSTOMER SERVICE !!! I told them to call me 30 mins ahead before heading to my store, they called me when the driver was already in the store. Its a joke , they don't know simple instruction. NOBODY WAS IN THE STORE OF COURSE BECAUSE THEY DIDNT CALL ME before. Then when I called the customer service, she told me that she don't want to argue and will JUST cancel THE shipment. This company think that they are only the one in freight business. THIS IS How poor the customer service in DEALING this kind of issue. instead to apologize ( since they didn't follow what was in the note) and correct the system....nothing. NEVER WILL USE THEIR SERVICE ANYMORE !!! MY ADVISE IS FIND DIFFERENT COMPANY TO SHIP YOUR PACKAGE ! AND NOT THIS COMPANY. THEY DONT KNOW HOW TO FOLLOW SIMPLE INSTRUCTION AND WITH RUDE CUSTOMER SERVICE !
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March 2022 by Justin Smith
Real trucking
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March 2022 by Amy B.
U-pack was easy to work with and kept to their timelines, the process was pretty easy and I was able to receive some type of discount just for asking. I would recommend even though their price was slightly higher then other options.
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January 2022 by Gabriel Stanley (Gabe)
Smaller warehouse than what I'm used to but, it's ok.
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December 2021 by Nilo Vargas
I have a shipment from a merchant, but the company don’t deliver on weekends and you must be home at all times between 9am and 5pm. I was told to wait for the driver’s call 1 hour prior to actual delivery time (not specified) to set up actual drop off arrangement. They will charge warehousing fee and surcharge per day after 5 days if you can not meet their delivery window. Today is the delivery day. I didn’t get a call from the driver. What I received is an automated notification of delivery within an hour. I called the local ABF office asking if the driver will call and I was told, that the automated call is already the driver’s call to set up delivery details”. These people are intentionally misleading the receiving party. This deceitful practice should not go on!
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December 2021 by John B.
One of the best most efficient companies I've ever worked with. Everything that was promised was delivered on time and at the day it was promised. From the first phone call to the last it was a amazing job. I can't recommend them highly enough. Thanks for all the help !!
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November 2021 by Juan Cardona
Place is hiring
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June 2021 by Chhunly A.
We like the amount of time the trailer is available to load and unload. Up to three Business days to load and unload. That's very convenient. As long as stuff are wrapped and boxed carefully, they are safe. Straps must be used for each small section to stop boxes from moving around. Furniture must be all wrapped diligently and generously so that no friction can occur. We have some small friction damages, but we can touch up. Over all we are very satisfied with Upack moving.
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February 2021 by Paul J.
U-Pack worked with me from the start as my moving date moved due to changing closing dates. Delivery of the trailer was great and on time as was the pickup. Everything went very smoothly. Would also recommend their preferred moving solutions for people to load the truck. The crew I had were great and took good care of our stuff as well as packed the truck extremely well.
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January 2021 by Chijioke C.
My God... U-pack was the icing on the cake for my move, especially after the stress I experienced with other companies and their unreasonable charges. They offered me half of what others were charging, and delivery truck guys are fantastic. All my stuffs, both fragile and non-fragile things, was left in good condition. The move was seamless. I received excellent customer service with both the driver at Johnson city, the contact person at Tennessee, the workers and clerks at Des planes, IL. Honestly, I highly recommend this company. I'm not one to write reviews, but they deserve all the accolades. Thanks, U-pack, and ABF freight shipping. Chijioke
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November 2020 by Cardalen S.
This was my first time using this service. Customer service was amazing! They really worked with me on every problem that I came across. Example: I needed to change my move dates by 2 days it was incredibly easy to change it. Second example: I was having trouble opening and closing my box. I called the office and they sent someone out immediately to WD 40 it and show me how to correctly close the box. I wasn't completely bringing the handle over to the left. Third example: They issue safety vests to wear while you are loading your boxes. There are semi trucks coming and going with loads of our boxes and merchandise, so you need to be careful and the truckers need to see you. They follow rules for our safety and they do care. Make sure you wear your vest! It was easy to call and speak to customer service. Make sure you have your info ready so they can help you with all the details. I ended up renting 2 boxes from U Pack. My contents all fit inside a 12 foot moving truck that I rented from Home Depot. If you have a lot of furniture you may need to use U Haul to transfer your items. You DO have the option of having the boxes delivered to your home instead of the facility. It was less expensive for me to pack at the facility and transfer to the closest facility in my new state and rent a truck to haul the final distance. There are many options for you to choose from: Renting space in the semi, Having boxes delivered to your home to pack them up to 3 days in advance of moving or you can pack at the facility itself and save more money. The downside? Only getting a couple of days to pack is not enough time. I hope they change this in the future (two weeks would be better). The second downside was when my boxes arrived the Knoxville location didn't set the boxes completely on the pavement they were leaning against U Pack boxes behind mine that slanted them forward. When I opened the boxes all of my items came tumbling out due to the slant. This is NOT U Pack's fault, but the fault of the forklift operator who moved the boxes. I still give this company 5 stars. My boxes arrived quickly to the destination. Very few items were damaged. The customer service was wonderful. The workers from the office workers to truck drivers also really seem to like working for this company. That says a lot. I highly recommend this company for people who are moving by themselves, have to move quickly, moving on a budget, moving to another state or are even moving within the city. They also offered the best rates. They know what they are doing. Cut them some slack nothing is perfect. I had a couple small items that were damaged, but I had to expect that not all of my items would arrive perfect. Pack well and strap it down well. Happy moving.
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September 2020 by Callie G.
I don't know why everyone is not using U-Pack! I recently used U-Pack to move from Chicago to Los Angeles and had such an amazing experience. I will recommend them to everyone.I was so excited to find their services online, but then was a bit disappointed when I spoke with a rep over the phone and learned that a trailer could not be delivered to my home due to city street sizes and that I would have to load the trailer at their terminal about 30 mins away. Since I lived in an apartment in the city, I didn't have a driveway or space where U-Pack could leave a trailer or a cube overnight for the 3 business days you usually have to load it. After doing some additional research on other companies, it became clear that even despite this hurdle U-Pack was the best option and it ended up being no problem at all. I was able to hire local movers to wrap and move my things from my apartment to the U-Pack terminal and they ended up packing the trailer with 2' less room than my original estimate. You only pay for what you use (at a minimum of five feet), so this meant I saved a couple hundred dollars! I packed the trailer on 9/4 was told my trailer would arrive in 5-7 business days and given the Labor Day holiday, it would arrive sometime between 9/14-9/16. I was given a link I could click to track my trailer at any time. Well, was I surprised when my trailer arrived in Los Angeles way ahead of schedule on 9/9, a day before even I had made it there! This was perfect as I was able to unload my things right when I arrived in LA and minimize the number of nights sleeping on an air mattress.The whole process of using U-Pack was so seamless and easy and the cost is incredible. It would have cost me a couple of hundred dollars more to rent a U-Haul and drive everything myself, and that's not including gas! I was so glad I saved myself the hassle. So many other long-distance moving companies I looked at were estimating weeks to get my stuff to LA, with no concrete delivery window or tracking system, moving my things on and off different trucks as they coordinated multiple shipments. With U-Pack, my things were not touched after I packed the trailer. It is a no-brainer for me, I will definitely be using U-Pack again if I ever need to do another long distance move.
