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October 2024 by Cassandra Smith
Either they just didn't want to do their job, or xfinity mobile protection plan is potentially a big waste of money. I went in with a broken screen and wanted to make a claim with my insurance, but without even taking the time to pull my plan up they instead sent me to UBreakIFix(who was very helpful and informative) because he was sure that xfinity would charge a deductible to find out how much it would cost for them to fix my burnt screen, w/o confirming that or offering me the option of the deductible.
So I went next door, cost would be $350-400+, went back to xfinity because I'm not paying that when I've spent nearly $700 on insurance and my phone is paid off. After hearing that, the employees at xfinity were appalled at the cost by their neighbors, while ignoring that I spent $700 ish for them to almost do nothing, on top of the 1,200 phone cost. At this point they finally pulled up my acct, and guess what.. No cost at all, my protection plan that they didn't look up to begin with covered a replacement phone. It appears they wasted my time while treating me like I was wasting theirs.
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October 2024 by Emily
They are lying to their customers to upsell their Internet speed to get more money and taking advantage of people who don't know any better. My daughter recently moved out and started college and she got Internet by herself and they up sold her to 500Mbs saying her and her boyfriend would need 500Mbs for the number of devices they have or there would be lag which is total bs. They have around maybe 8-10 devices that would require Internet. That speed is ridiculous for that many devices it's more speed than they can even use. To put it in perspective where I live I am stuck with dsl internet at best I get 25Mbs and I have a little more than 25 devices that are connected to WiFi tvs, gaming consoles, smart lights, Google nest, smart devices , etc and most of the time it's fine and really only has trouble if there's an extensive use of internet but fact of the matter even if they was using ALL of their devices at the same time it's still overkill and ridiculous. You all are scum taking advantage of people who don't know any better you are supposed to be the people with the information so people can make informed decisions.
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September 2024 by Melissa Brooks
Worst company EVER! Save yourself time and money and don't bother with this company
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September 2024 by Moinece Leonard
Thank you so much Nadine for all your hard work fixing my situation. You were awesome, professional, and great customer service. You ROCK! Definitely recommend speaking with Nadine. She is great at what she does for Xfinity.
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September 2024 by Lex Šedá
Had an easy experience picking up my router and setting up my wifi. Ian was very knowledgeable and friendly during the process. The Olympics were playing on the TV, which was a nice touch
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September 2024 by David Lerohl
An employee named Dean tried to help us out. He was moderately nice but didn’t seem to care too much. We had him help switch a phone number to an eSIM. He got it to work then did something and now the phone has no Internet… not very helpful.
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September 2024 by Danielle Wylie
Incredible staff, very helpful, friendly, and knowledgeable. We had a terribly frustrating day trying to switch service providers, from Verizon to xfinity. Ian and Nadine helped make the whole process seamless for us. They never lost patience, even though I need anything technology related explained a million times to me. In my opinion, we were annoying and very needy customers, but everyone in there was extremely nice and willing to help! Thank you!
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August 2024 by Eric Larson
Vary efficiently and friendly service and transaction.
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August 2024 by Jason Todd
App doesn’t work and I got 3 different accounts for the same house because they hire people that don’t listen or know what they’re doing their online help is foreigners that are clearly reading off a script.
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August 2024 by Skylar Thompson
By far the best customer service I have received in a LONG time. Nadine took the time to help me get the best possible combination of service and cost, and remained kind and positive even when technical issues occurred. Every other associate in the store was incredible, and struck up conversations in the downtime during my service. Lovely place and great employees!
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August 2024 by Claudio Palmer
What a wonderful staff at the Dekalb store , all you ever hear about is bad but we had the best service with great help.
Thank you Dekalb store wish I could remember the ladies name we were there on Saturday 7-13
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July 2024 by brian kapitbahay
I have been an Xfinity customer for 6 months. I find service at this store mixed. Sometimes good and sometimes not so, but OK all and all.
As a company, tech support is mostly good, the automated system can actually do some things, but if that does not work it can take some time to get through to a live tech person. If you get a live tech person they are quite good and will get your problem solved and send out a repair tech if needed. But it can take hours of work on your part.
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July 2024 by Dale Ordean
The chip in my phone stopped working so I went to the store in DeKalb and they put in a chip with no charge.
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July 2024 by Andrew Masters
Absolutely appalled by the customer service at Xfinity. My family member recently passed away, and when I tried to cancel their internet service, I was stonewalled by a heartless demand for a death certificate. This insensitive and unnecessary requirement only adds to the grief and stress during an already difficult time.
It's shocking how little empathy this company has for its customers. Their rigid and bureaucratic approach is both infuriating and unacceptable. No one should have to jump through hoops to end a service for a deceased loved one.
This experience has left a lasting negative impression, and I will be advising everyone I know to steer clear of Xfinity. They clearly value their paperwork more than their customers' well-being.
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June 2024 by Michelle Kingrey
I always have to call xfinity to get help they're always unaware of the promotions and have horrible attitudes. I will be driving out of town to get better help.
