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June 2024 by Ron Partch
VERY RUDE/INDIFFERENT PHARMACY - All well until needed a probiotic now locked up. Indifferent pharmacy tech instructed me to "push the button for help." There was no button, so she 'grabbed' the phone and called for help. 3 or 4 mins later no one there, asked again and told "I just did" but again no help 2 minutes waiting. Found a stocker who went herself and got the key and helped me. None of the other 5 - 6 pharmacy ever made contact until I argued with the Tech. They do not like being questioned as then ALL were staring at me, the Pharmacist manager (with no key?) 'took over' and asked what was wrong, but clearly was not listening, very POOR customer service and training here- if just one had even pretended to care about a 5 minute trip turning into 20, no one goes an extra step here..
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May 2024 by Chloe Sheridan
Only one worker on the floor during PEAK business hours. Waited TWENTY MINUTES at the photo counter to get my package. Absolutely ridiculous.
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May 2024 by Karely Ceniceros
Went to pickup my daughters prescription which I had called about an hour before to make sure it was ready(which by the phone the rep told me it was). I arrive and the tech at the register is so rude, cuts you off and very unprofessional. She has dark hair, light complexion. Could tell she wasn’t having a good day considering she was talking like that to the previous customer.
She Had to call the pharmacist to explain the directions , due to her not wanting to speak further and me mentioning to her “looks like you’re having a bad day”.
Better customer service is needed, just because you’re having a bad day doesn’t mean you have to treat everyone rude. If you don’t like your job then quit. Please do better. Pharmacist in the other hand was very nice and pleasant and explained without a problem. I went today around 8:30pm. If you can avoid coming around that time to avoid that tech please do.
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April 2024 by Christina Ramirez
The best management I've seen around Dekalb. The pharmacy is great and always has my medication ready. Thank you staff! You're doing awesome.
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April 2024 by Cait dan
I've been going to this walgreens for 4 years and not have had a reason to write a review until now. I wish I had paid attention to their names but I know they will know who they are. My run in experience was an actual experience. We found what we needed, got the help we needed when asked, and the very pleasent woman that helped us gave us information that would be helpful for next time. It made me feel comfortable and not afraid to ask or need something. You know how in walmart or jewel some will scoff and help because it's their job. Well, i guess here they are happy to help. The checkout lady had the most gorgeous hair. She created conversation as well as placing our items in bags that were perfect for them. We had to walk up the stairs and she double badges the heavy items. Some cashiers won't. I really appreciate you both! Thank you! ❤️
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December 2023 by Jeff S.
Watch your Walgreens points. The clerks like to copy your number down and use your points when they go on their breaks. Their manager doesn't seem to care when it's blatantly employees using the points and hoping no one notices. Thieves.
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December 2023 by del hood
I had the displeasure of listening to a rude customer complaining to the store manager this evening. The store manager did a wonderful job remaining calm and respectful when talking with this customer and I wanted to make sure the manager knows that this professionalism doesn't go unnoticed. Thank you to the manager and the pharmacy staff for working as hard as they were today!
Wanted to update my review-- Soledad in the pharmacy was super sweet and provided excellent customer service. Thank you for putting a smile on my face!! :)
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November 2023 by Rebecca Woo
They need to fix their card reader system.. 12 swipes and they couldn't read my card. Went to CVS no problem. Complete waste of my time after standing in like 15 minutes.
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November 2023 by John Sandvick
Worst customer service
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October 2023 by Lo Zi
great place
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September 2023 by Nathan
Awful pharmacy. They never meet their estimated ready-by date/time. If a medication is on mfg backorder they cancel your prescription rather than keeping it on hold until its filled.
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September 2023 by Nathan Graham
Awful pharmacy. They never meet their estimated ready-by date/time. If a medication is on mfg backorder they cancel your prescription rather than keeping it on hold until its filled.
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September 2023 by Allison Orstead
Took almost 2 hours to fill my prescription during a gallbladder attack. They showed a complete lack of empathy over the amount of pain I was in and did not even apologize.
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August 2023 by M Susan Sellers
Rude pharmacy
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August 2023 by Matt
Dirty, bad service and rude workers. Dekalb has turned into a dump.
