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July 2024 by Sherry Aasen
Good variety of products.
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May 2024 by Isabel Faivre
Jay help me with color making a foundation for me. I wanted to make sure it was the correct shade since I had my master’s graduation the next day. She did an amazing job helping me and recommending products. Thank you Jay!
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May 2024 by Stacy Landon
went in to ulta the other day, terrible. ABSOLUTELY HORRID. management is full of a bunch of miserable and rude people who seem to hate their job and lives entirely. the experience I had at ulta the other day that is the reason for this review went as follow. I was at ulta the other day with my friend (both people of color) just looking around. when we first walked in my friend stayed towards the front to talk with an employee momentarily, and I made a b'line for the back to smell some of the colognes looking for a gift. I carry a large bag with me DAILY, a typical tote bag, and I have brought it into ulta with me many of times before this. while walking to smell the colognes I dropped my phone into my bag to make both hands free and available to smell. I walked by a staff member in a white lab coat??? ok. and I believe she made an assumption of me and accused me of stealing from the store, because after dropping MY PHONE into my bag I was followed around the store, and bombarded my staff every so often. so to say the least, me and my friend felt racially profiled. do not waste your time at this establishment when there is a Sallys beauty 20 feet away, and Sephora just another few feet away. save yourself the time, energy and effort.
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April 2024 by Amanda
Got a fresh cut from Sara L. at the Dekalb location and I love it! Everyone was really nice and friendly! Turns out Sara has cut my hair in the past at another salon. It's so nice to reconnect with a great stylist! Thanks so much Sara! ⭐️⭐️⭐️⭐️⭐️
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April 2024 by Jordan Zinzer
I’ve grown my hair out for 2 years no dyes and I had it all ruined in 4 hours I wanted an icy blonde balayage I showed a picture of a cool tone blonde when it was initially blown out I knew it was much warmer than I wanted but the more I looked at it the worse it look it was basically orange and my hair is light brown to begin with and I’ve never had anyone struggle to lighten my hair I called back 2 days later and they could only offer me to come back and get my hair redone no money back I don’t want anyone there touching my hair again nearly $250.00 down the drain I’ve never hated my hair this much just be careful who you go to and make sure they understand what you’re looking for before you start!
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April 2024 by Olivia P
Sara is amazing, she’s so sweet!! 10/10 would highly recommend
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March 2024 by Char Figueroa
Great service
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March 2024 by Amy Taylor
I have shopped at this store for over 10 years. Spent a lot of money. I bought a bottle of Redken Frizz dismiss yesterday and when I got home it was leaking all over. Called the store and was told that I must have dropped it. As it wasn’t leaking when I left. How do they know it wasn’t leaking? If I would have dropped it I would never have called. I am an honest person and was hoping they would do the right thing. Time to find a new store. Very sad.
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March 2024 by samantha degeorge
There is this girl that works there that has beautiful curls, I walked in having issues with my curls, and she gave me the best advice I have ever gotten. I wish I would’ve gotten her name because she is phenomenal!
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March 2024 by Char Cotto
Great service
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March 2024 by E G
Went into Ulta yesterday because i wanted a new plumping lip gloss and as i was browsing a worker from afar had asked me “what do you need, do you need something” it came off persistent and hostile. mind you i wasn’t looking at her nor her direction. she seemed to be in her 50’s i didn’t get her name however she should know better than to not approach people in that manner, it’s quite rude considering i was going on about my business.. when i told her i was looking for a plumping lip gloss all she said said was to “look over there, there are plenty of plumping glosses” as i was in the higher end cosmetics.. she was implying the “affordable” section by the way.. which felt super off. very unethical. needs improvement.
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December 2023 by Karolyn Hepp
Can't all you need at Ulta
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November 2023 by Oliwia Rozanski
first off, I have really bad skin and wanted to expand my skin care. I picked up 2 things from the ordinary and the girl at the counter told me to get stuff from good molecules because she saw the state of my skin. good molecules has cleared up my skin and I will thank the worker with my life because I have had acne for 11 years and nothing has worked as well as these products.
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October 2023 by Robsgirl Walks
Most of the employees are great, but I asked one employee working in cosmetics near the NYX section if there was an eyeliner sharpener so I could sharpen the testers. As she took one eyeliner from my hand and began walking away, I said several more need sharpening. This employee acted as if she didn’t hear me when she returned, handed me the eyeliner, and walked away again. I walked up to her and asked if there was a sharpener I could use on the other broken off pencils. She looked at me, said just a moment, walked away, and I waited….and waited. I finally heard her voice and as she walked back to where she initially stood, she quickly glanced at me and turned her body away from me. It wasn’t like I was asking her to sharpen them for me. she is either lazy, not customer service oriented, or doesn’t care to sell product, or all of the above.
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October 2023 by Lizandro Berrout
Went to find a new foundation and asked for some assistance. After waiting a few minutes the lady told me how to find my shade and when I went to purchase product it was out of stock. I told the lady and she said to have it mailed in a few days to my home well I didn’t want it in a few days and I went to ask her about what would be a great alternative brand for foundation she was too busy talking to another employee about their colors and weekend. There really is zero effort in customer assistance or trying to help. Luckily Sephora is in kohls’ they had my exact foundation I matched at ulta, and of course rare beauty. Ulta definitely missed out of my sale, and in fact will just stick to Sephora they were completely stocked and the lady there was so helpful and friendly
