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June 2024 by The Viking Runesmythe
They've been very helpful each time we've shopped with them and we've always found what we were looking for.
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June 2024 by Steven Ignacek
Dekalb Lowes is a joke. That store is a joke as they use to have a GM there named Donovan and he left and that store has gone to trash. The managers now don’t care about customers. I’m a pro customer and I refuse to shop there again as that store will be closed in a year at this rate
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May 2024 by Zita Listy
Love this store. Great staff, plenty of help if assistance is needed.
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May 2024 by Joshua Gray
Worst Lowe’s I have ever been to. Rude self checkout and a walk around push solar vendor.
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May 2024 by Matt Gohring
Our dishwasher just went out. We have a busy family and I went at lunch to hopefully purchase something off the shelf. Sounds like stock of items for appliances is not kept in house in the store. There was a display model that was removed and marked on sale. I offered to buy it. Asked if the price could be lowered as it was about 80% of the price online. The sales rep agreed. When I went to check out I asked if the handle could be tightened as it was very loose. I was not able to take it home until later that night. He said he was not sure if they have tools here and told me to get an allen key and do it myself.
I found that incredibly off-putting and unnecessary. I would have even accepted no as an answer but the approach of asking me for money to purchase a product from the store while also telling me I can get over there and fix it myself is just not the type of customer experience I want.
I live in the same community and try to shop local, but not with that treatment from this store employee.
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May 2024 by Jake Snow
I had an online order of mulch. I pulled around, loaded the trailer, and was on my way within minutes.
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May 2024 by clyde rowe
They are very helpful and seem to have everything I need
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May 2024 by Dan Rhodes
I bought a AOSmith water heater didn’t even last a month Lowes don’t stand behind there products that they sell cost with install $2,000. Waste of money don’t shop a Lowes there products suck and there is NO Warranty on Appliances. Stay away from this company unless you want to get ripped off.
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May 2024 by Becky Anderson
Steve and Javier are outstanding in Customer Service! Both are very helpful and patient. We enjoyed our shopping experience!
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May 2024 by Voncil Diggs
Too expensive never have sales or discounts
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May 2024 by Mark Glover
I went in looking for knowledge and experience and I found it. Nick helped me out in electronics this morning. I could have not asked for better customer service! Thank you again Nick!!!
Lowe’s Dekalb, IL
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May 2024 by Laurel Soltan
Even though there are fewer and fewer employees everywhere, this Lowe's has more customer aware people asking if you need help.
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May 2024 by Trina Omni
Caring people who are enthusiastic to help!
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May 2024 by john newquist
Both employees help me find stuff that I couldn't find. Thank you
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April 2024 by Joe A
I love Lowes.
They're staff is always friendly and knowledgeable.
