August 2022 by Tonya Thompson
Came up to Sycamore to visit family and a vacation away from KY. Well I was having to jump my battery so I took it in here and it tested I had a bad battery. So I told them I wanted a new battery they had 2 but unfortunately the more expensive one was the only one that fit my car so unfortunately I had to take that one. Not going home with a bad battery and wished I had taken his name He was Mexican but was very patient because my boyfriend was going to pay for the battery so the Mexican employee told my boyfriend how much it was gonna be and he kind of freaked out on him for being so expensive. My boyfriend asked how much was sales tax in IL he answered 8.25% give him kudos for knowing that information. Then he told my boyfriend it wouldn't be the exact total cause they would take the battery core and then it would be a little less than the expected total. My boyfriend said thank God for little things like that. That helps even in the smallest sense. So kudos to the Mexican employee that works here for being so patient, kind, and replacing my battery and I asked him to make sure it wasn't the alternator to going out and he checked that too. Nope just the bad battery but now I have a new one all because of the Mexican employee. Thank you for being so nice. 5 stars for this place for sure.
August 2022 by jeffery carlson
Like that I can shop in the store or online, has promotions for things I need
June 2022 by Justin Riner
Accidentally ordered the wrong size part online and needed to return in store. Unfortunately, due to an oversight by AutoZone’s automated online system, they did not provide me with the correct information I needed to return it. The staff at the store actually called customer service for me to get the number and were patient as it took quite awhile. Overall, went above and beyond. I highly recommend this store. Great customer service
June 2022 by seef sahra
I didn't find what iam looking for,but the cashiers are nice people
May 2022 by Bryan Wilcher
This is where I always find what I need to make my car go. I like the prices, and the people that work here will always help you with the questions that you have.
February 2022 by Luke Heffner
Lines can get long and prices are steep, but the staff are pleasant and helpful.
February 2022 by rawfan2
The employee looked up the part I needed without having to ask, real friendly, put on wiper blades for me.
January 2022 by james larson
Conveniently located. Employees seem to care more about the phone calls customers. Rather than helping the customers inside the stores last but all in all a good store.
January 2022 by Andy Rissman
Great staff went the extra mile would recommend this store anytime
November 2021 by Anthony Smith
Fast and friendly service. Handicapped parking and building access. I did not see a restroom. Great staff, fast, friendly. Get you in and out with what ever you need.
September 2021 by Niki Cox
The manager is as rude as they come I can in to ask a question he said I'm doing something don't you see two other people standing their
September 2021 by Yeni Avila
I went to look for a part for the rear side of my car and the guy nick cruz said that there is not exist the rear part for my car he wasn't helpful i ask for someone with more experience and he was so rude he said that he has eight years of experience in auto parts so i went to advance auto parts and they find what I need maybenick cruz doesn't has experience in auto parts maybe he has experience in another thing i am not recommend this auto part in dekalb!!!
August 2021 by Heather Doty
This girl named Amanda who works there was amazing. She helped me figure out which low beam headlight I Needed for my front light. She helped me install it when she didn't have to. And even replace the other one to make sure my lighting was even. Then she checked all my other lights and found That I have a problem with my taillight Not getting electricity when I press my brakes. I am very lucky that she found this problem and helped me out. She may have saved me from getting a traffic citation In the futureThat I cannot afford.I will be shopping here for now on due to How positive my experience was with Amanda and will be telling all my friends and family to go there as well. I highly recommend this store and asking for Amanda if she is working.
August 2021 by Enb Enb
Went on 7/10/21 4:40 pm to buy a caliper... Asked upon entry to the store clerk if they do split payment via card and cash... She's says oh yeah that's no problem... I say great, we look up the part, she brings it to the counter, usual stuff... I use my card for $117 and then proceed to count out the cash which was all ones for another $80 bucks or so... She takes the money pauses and says ohhh no I'll have to call tech support cause Im ringing you up on a non cash drawer...I ask can't you just get my .60-.80 change from a cash drawer and let me get the part? Or better yet keep the change I just really need this part... I had driven 50 mins one way for this cause it was in stock at this location. I also needed this for a family members vehicle who was leaving for vacation 7/11/21 and had an unexpected break down I was trying to help with... (Back to the action) so now I'm listening to her call tech support and place her on hold numerous times... The store manager is back there laughing about the situation with her making me slightly agitated....he tells me indirectly that the money will be back on my card within an hour and I can purchase it again the right way... I say great.. about 20 mins go by, she hangs up the phone and says tech support shut down our system so the card cannot be processed...I open my banking app to show her it's already off the card...she says I apologize I can give you 10% off for the inconveniences... I said I have no money to buy that now you took all of it... She says I can wait the hour if I'd like and come back to buy it... I tell her my drive time and how it's not worth the wait to rely on the banks and her support...needless to say it's morning...money's not back on the card...I call the store...same manager from last night... He says I should of been more direct about needing to use split payment and his associates don't just make mistake like that...I said is that why you were both laughing it off behind the counter last night, making it feel like it was at my expense...instantly defensive he raises his voice and says, I had a mask on there is no way you could tell what I was doing behind it and this level of disrespect has now allowed me to be able to hang up on you... You can guess what happened to next...needless to say I'm without a part, the family is without the vacation, and I have no money back from the failed purchase... Going to attempt to get ahold of their regional office... God I hate leaving reviews and extra work for a companies mistake that is then blamed on me... Totally worthless place if you ask me.... I want to also mentioned I have been to this store multiple times before and never had service this lacking and tasteless... Only hope someone reviews the footage of last night for the laughter from them and the problems... and then this mornings call to line up what their manager there is doing to their business... Can't believe he blamed me for this wholly...makes me livid
July 2021 by JACKSON HEWITT
Always great service. Knowledgable and fast. Kat was awesome.