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August 2024 by Jeremy Grubbs
A-1 Auto is by far the most honest and knowledgeable Auto Body Shop in DeKalb County. The owner and staff (Keith) have been working on vehicles for DeKalb residents for decades and have nothing but praise for those whose vehicles are repaired. I have taken all of my vehicles to them and have recommended them to countless people who are family and friends. I trust Russ and his shop implicitly with my vehicles and would not take them to any other shop in DeKalb / DeKalb County.
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May 2024 by Michelle Lavender
Friendly and did not over charge. Defiantly used them again in the future.
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March 2024 by Rebecca Woo
Russ and Keith are very nice guys. They fixed the brakes on my truck quickly for a fair price. There was an issue with a defective part that I ordered, they took care of it and set up a refund for me. I will be getting work done with them going forward.
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September 2023 by Chuck
Great customer service
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September 2023 by Lisa Barren
Car wouldn't start and they were able to find the problem and fix it super fast for super cheap
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September 2023 by Ella Woodyard
They are very busy, they work on older vehicles.
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July 2023 by Robert Hart
Okay, i want to start this review out with a little history. I have used A-1 auto on and off for many years. I have until recently been very happy with the repair work and cost. When i first started going to A-1, what one notices right away is how unorganized, unkept, and well, just filthy the place really is. The men who run the shop seem blue collar, and you can often find them drinking on the job. Certainly, these negative attributes gave me some concerns about using A-1. But, I decided this place had its limitations, and as long as i was aware of those limitations, it would be okay. i would just give them only small jobs, nothing really difficult, and it worked out fairly well for years. But, recently, i didn't use my better judgment. I gave them a large job costing over $2000.00. Well, of course, the repair didn't work out. They claimed it was a faulty part from the supplier, and it needed to be replaced. Now, here is the catch! A-1 DID NOT have a contract with the automotive parts supplier in which if the original part was defective and needed to be replaced, they would pick up the cost of the labor to replace it. So, of course, A-1 now wants to charge me AGAIN, secondary labor charges to replace the bad part. I spoke with the owner, and of course, to no one's surprise, he said they, "DID NOT," guarantee their work. In a nutshell, his argument was this, " We don't guarantee our work because we are the cheapest around town (referring to his labor rate)", therefore i would have to pay to reinstall the replacement part. Yes, i know this makes no sense at all when you think about the FACT that you're basically paying labor costs twice (nothing cheap about that) for the same job that wasn't done right the first time. It's just a very silly, unthoughtout statement. Well, i struggled with what to do, and ultimately, i realized i could just find myself stuck in this expensive loop and decided NOT to fall victim to this. I agree that the fault to allow them to move forward with an elaborate and expensive repair was my mistake, given my original plan to limit them to only small repair jobs. Well, i am literally paying for that mistake. I do want to point out that the bad part was NOT my fault nor A-1's fault. But, NOT having a contract with the part's supplier or guaranteeing their work is A-1's fault! In the end, this ONLY means if there is a problem with the repair job, the one who pays (again) is YOU! Sadly, i am not using A-1 Auto again.Follow up.So, yearly June, before the above review was written It was decided that perhaps it was a faulty supplier part. I was asked to come back July 5th, nealy a month out to try and fix the issue. It was at that time i asked the owner if he was gonna repair the issue at no cost. I will admit, i fully expected the owner to fix the issue at no cost given i paid (the first time) $2000.00 for the original repair. The owner stated emphatically that he DID NOT guarantee his work and would ask for an additional small fee of $40.00 dollars. He further when on to say if he didn't charge extra for these kinds of issues, he would lose his shirt....really! Lose his shirt over $40 dollars, lol. I JUST PAID THIS GUY $2000 dollars for a bad repair job, and he is asking for MORE money! So, who is really losing their shirt? Anyway, i go home and think about this situation, and it really upset me that he wanted more money. So i wrote the original review above and decided i was done with A-1. Then i remembered we still had an appointment on the books for the POSSIBLE fix on July 5th. I decided to go! But, i would demand he either fix the car at no cost or just cancel. But, the owner turned me away. He had read the original review and was upset. I point blank asked him if ANYTHING i said in that review was wrong. He didn't respond. Then, as a second thought, he said he DID guarantee his work!! I asked if that true, WHY was he trying to milk more money out of me? His response was, &
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June 2023 by Marc Schwartz
I own a late model vehicle and little things keep popping up and needing attention . A1 Auto is great at taking care of all these little problems ! All the major issues my vehicle had were all taken care of by A1 and none of them have reoccurred after a lot of miles ! I currently have a grounding issue that is common in my style and year of vehicle . They have ordered new grounding lugs and I'm sure I won't have to deal with it again for as long as I own this vehicle .Always done right the first time ! Take your vehicle to A1 Auto Repair to get all your repairs done at a fair price and done right ! I really can't say enough good things about them ! I've never had such good experiences with a auto repair shop before !2) A new and different problem occurred and once again A1 Auto Repair came through again like the champion's they are ! I had to check prices from someone else just because that's who I am . Lol ! Bottom line they came in for less money but also I know his work now and it's top notch ! It all just proves once again he's the best place in and out of town to take your vehicle problems to !
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April 2023 by Brian M.
Great place to take your vehicle. My van was in for service, while waiting my young son was starting to fuss. One of the guys appeared with a juice pouch and a bag of chips to comfort him. The parts arrived were installed and i was back on the road in no time. Great service and my son wants to go back to watch the cars go up in the air and get treats. thanks guys Brian Mullikin 5 star rating
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January 2023 by Sharon P.
These guys are the best! Really good work for an exceptionally reasonable price! Can't say enough good about them.
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November 2022 by Mike Decker
Keith and the guys at the shop are great. Really fair prices. They'll tell you what's going on and give you a parts list to order. Bring them the parts and they'll put them on.
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September 2022 by West Addison
Wish I could find medical doctor's as honest, knowledgeable and professional as Russ and Keith. Trust the process, they won't disappoint.
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September 2022 by O J
I'll never go anywhere else!
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September 2022 by Alex Dockery
Great place to take your vehicle for help
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July 2022 by al bert
Whenever I have problems or need car repairs I turn here. No doubt in my mind that they will do their best to get you what you need or at least point you in the right direction. Thanks for all the repairs so far!
