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“This is a wonderful store. The owners are super cool. Super chill. They’re open on Sundays. I had large packages that were wet and they took them with smiles. Definitely come here for all of your mailing needs.”
“Thank you Elizabeth! This was the best shipping experience I have experienced!! Never thought I'd be writing a review about the UPS store...but here I am! Elizabeth went so very far out of her way to help me and a friend ship out an odd item. To say my expectations were exceeded is an understatement. BEST!”
“Top-notch service and communicatiin from Desiree Crell, store manager. I needed a fragile framed artwork packed safely within airline luggage dimensions, so i coukd take it wirh me with as checked luggage. She carefully discussed all my options with me, showed me how it could work, and I selected the option that worked best for me. She even thoughtfully left the display of the dimensions visible on the outside of the box, so there would be no questions about iit from the airline. Excellent.”
“The Highland Park UPS Store went to great lengths to help us out a few weeks ago! We had a problem with our order that was entirely OUR fault, and the manager worked with us over several days, several emails, and several phone calls to help us resolve the problem. Again, the issue was our fault and not theirs! Such impressive customer care! Thank you!”
“As a young adult, I remember my mom sending me packages filled with great items, and I knew I was receiving something terrific when I saw the label was from Lake Forest Pack and Ship. I am older now, and mom recently passed away, so I needed to send a few valuables to my home in Georgia. Michael at LF Pack and Ship took the best care of me and the items. Everything (oil paintings, crystal, picture frames) arrived safely, in perfect condition, and early (thank you, FedEx ground)!”
“Sometimes I have to get stuff shipped for work they are very nice and it is fast the cost is a little high for packing services so do that before you bring the item you want to ship.”
“I manage purchases for several family members and often have many items and packages for return delivery, hence UPS. The associates here are patient, helpful, and genuinely friendly.
I visit this store the most because it is conveniently located in between most of my regular errands, so I’m there throughout the year - the service is consistently wonderful. Even near Christmas when weather, traffic, and technology don’t always work in our favor, they remain efficient and dedicated.
I wish I could remember the name of the lead or manager who is usually there every day - he is so kind and always working in front or behind the scenes to keep the system moving smoothly. Thanks for all you do! -S”
“Jeet was very accommodating with my complicated printing project.. they scanned my docs for me… very nice service, especially for my photos and posters.. I recommend them”
“The service here is excellent. I love coming to this UPS Store. It’s the best service you could ever get and they do it with a smile and patience & they really help you. I keep on coming back. I’m not going to any other UPS store”
“I couldn't be happier with the service at my local UPS store. The staff, especially the owner, is incredibly kind, responsive, and very professional. They've gone above and beyond, carrying large boxes in and out and even providing concierge service to my car. This has been the most pleasant experience I've had with a UPS store—they truly treat you like royalty.”
“These guys went above and beyond. I have a bad back and they came out to my car to get my heavy package for me so I didn't have to lift it. Very sweet staff with great customer service. Highly recommend.”
“I was under deadline for work to overnight ship an item, and due to work chaos, time was getting tight. Sunny helped me figure out a way to ship safely and economically. He is a true problem solver, and particularly today, when I think customer service is not as encouraged (nor appreciated/respected) it’s important to laud his stellar customer service, as well as your decision to employ him! I always appreciate the calm, professional, overall lovely attitude at this store, and with Sunny’s service in mind, I’ll continue to return.”
“Perfect, superior packaging. Didn’t skimp on materials. Seamless delivery. ON TIME DELIVERY!!!! I cannot stress that enough, being on time. In addition, the staff at store 3057 was super helpful in answering my questions. I spoke with Renee. She was the actual person that did the packing. This was all done over the phone as I never met them in person. They received my item directly from the seller I dealt with. This is a wonderful store to deal with!”
“Amazing service! Walked in with a complex Amazon return and they took it without question and handled all the packing and labeling, all just 2 minutes before closing time! Will be my go-to Amazon return spot going forward”
9:30AM - 3PM
872 S Milwaukee Ave, Libertyville
Mailbox Centers
“We’re doing lots of remodeling which results in lots of product returns. This UPS store is so helpful knowledgeable and friendly. They relieve a lot of stress for me.”
“I was bringing a return into this UPS store, thought they were open til 7 pm. Walked up to door to go in and saw they were closed as of 6:30 pm. Went to get back in my car and 1 of the employees came to door and told me to come in. When I said I thought they were closed, he said it's OK, I'm still here finishing up things. I was thankful he saved me from having to make another trip back tomorrow. Great employee and awesome customer service!! I will definitely come here for my returns ect.....”
“I love this store! There’s nothing they won’t ship! They’re helpful and will pack things up for you when you don’t have the boxes or time! Manny and his group are the best and they get you in and out fast!”
“I recently had a situation where a package was received damaged after shipping from this location ( UPS Fault...not staff here) . I didn't think there was anything that could be done but mentioned it to the team at this location anyway. They said they would look into it and I forgot to call them back to ask if anything was actually done. To my surprise I received a phone call that the problem was resolved and compensation given. This was so unexpected, they followed through and are always so nice and helpful! Great staff!”
“Not sure why some folks don’t like this store? I come in drop off returns boxes, they print out a receipt and I’m in and out of there for n 2 minutes. What’s not to like?”
“They do their job right and efficiently. Not many mailing stores do. Respect to these ladies here (haven't seen a male in there so idk).
Thanks to the team.”
“The female associate saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle with beingThe female staff saw when I existed the car with a box and she proceeded to walk to the door to assist me with the box. I was truly surprised at her ability to see my struggle and being willing to excuse herself from her customer to assist me with the box. She was a blessing.”
“This is by far the best ups store around. Jimmy and Isaiah are two of the best workers I’ve seen in any ups store. They both go above and beyond for the customers even when the store is busy. I’ve been going to this establishment for 10+ years and haven’t had an issue yet. They are always so polite and respectful no matter what.”
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“Both agents were so helpful. One stayed on the phone with me and gave me directions so I could find the store. The other offered to tape up my boxes for me and so it was a one-minute stop. Excellent service!”