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March 2023 by Nancy Preston
Can’t get enough of Vera Bradley unique bags and accessories. Carissa and Sandra are the best! Super friendly and helpful. Thanks for making my birthday fun.
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July 2022 by Karen Guccione
I have been a Vera Bradley customer for over 10 years. When I tried to get a wheel fixed or purchase a wheel for my luggage I was by the inconvenience to get it fix or fix it myselfThe local store refers you to an 800#. The 800 # refers you to an email. I have to ship it at my expense in order to get it fixed.I will NEVER recommend purchasing rolling luggage. Way overpriced, doesn’t hold up and local stores a just set up to sell not service.
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April 2022 by Diane Joergens
Great store a little pricey, but I did buy a purse for my birthday...
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January 2022 by Lisa W
Purchased 5 face masks to give some as gifts and they were in sealed packages. Realized after only a couple of days that they were the behind the head style elastic, which won't work for person I purchased them for. Attempted to return 3 unopened packages and was told for first time that they were final sale, which I understand, but I should have been told that at the time of purchase. Also, it would have been helpful to have a display to show the product instead of selling them from sealed package. Very disappointed and expected more from Vera Bradley.
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September 2021 by Mark M.
Vera bradly has purses. One of the purses has sloths on it and it's a 10/10. Would love to shout out the employee but the employee didn't receive a name as a child. I will just call them X Æ A-12. Great job X Æ A-12!
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June 2021 by Denny L.
Staff was super friendly and helpful with helping me with my selections. It was great to have such a wide selection!
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April 2021 by Dawn Koelsch
Amazing store with a variety of things being affordable. I picked up a small change purse sized medication holder. Tabs hold sections closed and zipper guarantees your medicine won't be all over the bottom of your purse!
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September 2020 by Brenda Walsh
My fav store!
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February 2020 by Abby Castillo
Always a pleasure coming here. Amazing service!
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January 2020 by Jackie H.
I just moved to the area and was thrilled to find out that I had a Vera Bradley store just 10 minutes away. I have been a loyal VB customer for years and I have never had any issues with customer service till I came to this location. I wandered in with my husband on 1/25/20 and was looking for an excellent travel backpack. Upon entering the store none of the employees said a word to us. One was by the register and two others were whispering in a corner. I walked in and wandered around a little lost looking for the backpack I saw online. No one asked if they could help me. I finally found it and checked out a few other backpacks before deciding which one I wanted. I've been in the store for probably 10-15 minutes now. I wandered around looking at the store a little more and still no one had said a word to me or asked if I needed any help. I was so appalled by the lack of customer service that I chose not to make my purchase there and will from now on go to the Old Orchard location. The Deer Park location has a great selection, but was disappointed by the lack of friendly staff and good customer service.
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October 2019 by For Your 88 Eyes
Doesn’t even deserve one star! Very rude, so called manager of the store Friday evening.. We went in for an exchange and before she even looked at our receipt told us she could only give us $5.00 for our exchange because it was last years model and she’d just trash it. Of course all in front of my 13 year old daughter that received it as a gift from her aunt, who had previously called that afternoon and had the exchange all figured out. Go to Skokie, don’t even bother with this location.
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August 2019 by Kendahl Deron
I was thrilled with the staff! The knowledge of the lines of bags and the efficiancy of locating pricing was wonderful. I was also welcomed in vibrantly by a young lady, Emily J, who helped me really decide on the purse i should go with. The other manager on duty, black hair about 5'5" was amazing and allowed me to use my birthday coupon early to get the bag i truly wanted at an amazing price! Thank you for being apart of my birthday vera of deer park!
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August 2019 by Debbie Casalie
Always love me some Vera Bradley! Love the colors, the patterns and all the things they feature in those colors and patterns. Can't get enough!
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July 2019 by Amy Harpster
Wonderful service. Great sale prices
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June 2019 by Mary Bublitz
Love Vera Bradley.