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September 2023 by Latina Power779
I am in my 80s n lost 150lbs. My skin n breasts were pointing south. Never had a fitting so went into the store. To my delight Jenny from the store was knowledgeable patient and gave me options. I purchased 2 bras n shirts. I will come back to the store feeling comfortable with employees like Jenny. Boy oh boy am I impressed n I also feel like a woman again.
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July 2023 by Pamela M.
As Mother of the Bride, I was looking for "intimates" for our special day. I had not been sized in years and walked in for some much needed guidance. Thank God for Jenny!! She was not only extremely helpful, but she seemed to really enjoy her job! Very knowledgeable and honest with her recommendations. I cannot even express my gratitude to this highly trained individual. Thanks Jenny! I'll be back.
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July 2023 by Patricia
The only reason I didn't give this location 5 Stars is because I felt the location was a bit too small for the foot traffic but great store! Nice inventory! Welcoming, clean & friendly staff!
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April 2023 by Sue Ericson-Runyard
I want to give a "shout-out" to Jen from the Deer Park, IL Soma store. I had not been properly fitted for a bra in many years. To be honest, I was afraid to because my last experience doing this in a major department store was awful. However, this experience was "heads and tails" so much better! Jen made me feel comfortable at the store. She listened to me carefully to learn exactly what I wanted. She gave me several options. She made herself available to help me when needed, but gave me privacy and time to decide upon what I wanted. Jen was "low pressure" and reassuring. I love what I purchased and will not hesitate to go back to this store again. I highly recommend this store and Jen, if you want a helpful, low-pressure experience. Thank you, Jen!!
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November 2022 by Nancy Krautz
Store was clean and merchandise was well displayed. Sales clerk was very friendly and helpful.
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October 2022 by Miguel Bautista
Bought my wife lingerie from here, one of her panties came unsown first day wearing them. Never buying here again or any Soma
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May 2022 by Louise Diores
Went for a bra fitting for the first time in a very long time and can’t say enough about Gayle. She was thorough and patient and found just the right bra for me!
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March 2022 by H R.
I stopped in to be sized and new bras. The girl sized me and offered a few styles. None of them were really comfortable. She kept repeating that I could return them if I changed my mind. Which I appreciate, however if its not comfortable in the store at won't be later either. I'm not sure if it's the quality of the bras or just not getting the right fit but I will not return
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August 2021 by Emily Hoffmann
The staff was amazing the had a great selection overall great experience
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July 2021 by Femia Lukose Maroor
Very helpful and patient.
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August 2020 by Marsha Crane
I purchased items at buy one get one half off. Normally if you buy/return one of those items, you would get 25% off price credited (which is actually what you normally pay when you buy BOGO1/2.) But the identical items (two different colors) were charged at one for $30, one for $15, which is not normal. I returned one and she only would give me $15 back. Had I returned the other, I would have gotten $30 off. That was just bad luck that I wanted to return the color they charged $15 for. She claimed she couldn’t adjust it. Not being normal and fair in my mind, I decided to return both and get my full $45 back. Their loss. Not the friendliest store, but honestly, Soma people, in my experience, very rarely are very friendly. Certainly not my favorite place to shop. If I found vanishing edge-type undies anywhere else, I’d never step into Soma again.
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March 2020 by Laura Chalmers
They were really helpful and made me feel really comfortable. Walked out with a bunch of great stuff!
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November 2019 by Kim T.
SOMA is a great store as long as you don't have an issue. I have purchased hundreds of items from them over the years but now I'm done. I have a bra that I wore one time and it had an edge so sharp that it scratched my back and left a mark. I wanted an exchange but because it had been 60 days they wouldn't do anything. These bras cost about $60. Over the years there's been a steady decline in their product. I wouldn't recommend them at all. They do not stand behind their products.
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November 2019 by Emily M.
It is easy to feel self conscious and unsure when buying intimate apparel but Irene completely put my mind at ease. She pulled items that would be flattering to my particular body type, offered suggestions, and I left feeling great about my purchases and my body. Win win!! I will definitely be back!
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October 2019 by Christine J.
I needed all new bras so I tried out soma. Right off the bat friendly staff greeted me and I explained what I was looking for. She offered me a bra fit which was done using this cool measuring bra called an innofit. I tried on multiple bras but ended up with enbliss the softest bra in store. I got bralettes, a wireless option, and the full coverage. I also bought 3 vanishing back 360's that have a smoothing bra band which helps shirts look smoother. After I got 6 bras I did explore the panties, pajamas, and apparel. The associate was very knowledgeable and explained all the underwear styles. I ended getting vanishing edge that does not show any lines and vanishing tummy which also leaves no underwear lines and has a tummy panel in to hold everything in. The pajamas are made from rayon so they are extremely soft. I got 2 sleep-shirts made from rayon and their "cool nights" line which ensures you have room to breath in your pajamas at night. I did end up buying a cardigan as well because once again very soft and great quality. The associate patiently and kindly helped me through this whole experience and when it was time to check out she explained the rewards program which I took advantage of and signed up for. I really didn't know much about bra care so she explained the best bra care and showed me the lingerie bag and soap they carry which I also purchased to take care of my new bras. Overall it was a great experience and there return policy is accommodating. You can return anything within 60 days worn or washed. Lastly I am grateful they offer options to all body sizes so you don't feel so self conscious about your figure.
