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“This is a wonderful store. The owners are super cool. Super chill. They’re open on Sundays. I had large packages that were wet and they took them with smiles. Definitely come here for all of your mailing needs.”
“Recently visited this UPS store for some of my shipping needs. Yash was very helpful and knowledgeable and answered all of my questions. They assured me that my package would get to the destination safely and within my time window.”
“This place is excellent when it comes to customer service. I tried to ship a cooler to Japan. Olga and Oscar really went above and beyond to make my cooler eligible for shipping. I will definitely be a returning customer.”
“I had to deal with a return out of state and the gentlemen helped my mother at this store with all of my returns and with such patience and kindness. We really appreciated it, I would come back to take care of my services here.”
“We were in a dilemma, with getting our luggage shipped back home to the US from Spain. Bill at Service Shipping walked us through every step of the way. We could never handle all the paperwork, customs on our own.If you ever need a customs broker, call Service Shipping.”
“I sent a parcel for the first time via DOMA, and I am super satisfied, they received the parcel in Poland after 5 weeks, and the nice thing is that
I received notifications about the location of the package! The service is also very helpful and nice! I recommend DOMA to everyone!”
“I mentioned printing only certain pages but the whole document got printed, but Ali was really helpful and only charged me for the pages I wanted. Five stars for Ali, for taking care of my request so professionally.”
“I recently visited the UPS Store and was impressed by the excellent service provided. The staff member I interacted with was friendly, efficient, and knowledgeable. They handled my package with care and answered all my questions promptly. Overall, a smooth and pleasant experience.”
“I just dropped off a package at the end of the day which I know I should never do. The gentleman working there was very polite and professional even though I kept him a few minutes late.”
10AM - 6PM
1 W Rand Rd Suite F, Mt Prospect
Shipping Centers
“Tim and Andy were very professional and extremely helpful in answering my questions, selecting a box and packing my goods for shipping. Both of these gentlemen have been there for a long time and they always go out of their way to help customers with either shipping or printing requests. It is so refreshing to see informed and experienced employees who take pride in what they do and the company that they work for.”
“Eric, the store manager was super helpful and patient. Assisted us in printing funeral programs for my grandma in a timely manner. Amazing customer service and very kind. Thanks so much Eric - we appreciate it!”
“Sometimes I have to get stuff shipped for work they are very nice and it is fast the cost is a little high for packing services so do that before you bring the item you want to ship.”
10AM - 6PM
2513 W Schaumburg Rd, Schaumburg
Shipping Centers
“Wow what an amazing awesome wonderful experience I had dropping off a package at the FedEx Office located at 2513 W Schaumburg Rd. I was met by the nicest kindest man and his name was Brent. Brent was able to direct me to where I needed to bring the package I had for him to tape up and put the label on.
He noticed a slight damp spot on one of the corners of the box and asked me if there was going to be any issue with shipping it. I just thought that was a keen observation and a very gentle way of asking if I was sure the package was ready. I assured him it was fine.
And handed me the receipts for me to track the package to make sure it got to where it needed to go.
It's not often you meet an employee who is genuinely kind and puts the customer needs before his own !
Thank You Brent !
Your customer service was great !
Earl”
“I was very stressed by the process of moving a lot of my personal belonging from my parents’ house in the US to Poland. I decided to entrust my precious cargo (a lifetime of books, keepsakes and other souvenirs) with Polamer as it is a reputable company that has been recommended by several people I know. I liked that their website lets customers estimate the fees and gives clear instructions on what to expect. I packed 7 heavy boxes and dropped them at their Schaumburg office on September 14. The ladies were extremely helpful and efficient: showed me a cart I could use to bring the boxes from the car, advised on hacks to streamline the customs process, secured my boxes and answered all my newbie questions. All in all, I was done in less than 25 minutes. I was advised that my items would be delivered in 4 to 6 weeks but realistically, I expected 8-10 weeks. I periodically tracked my boxes online and then I received a text message from the courier company stating that my shipment will be delivered that day. Turns out that 5 weeks, day for day (on October 19), I was taking delivery of my 7 boxes. Everything arrived in good condition and I had no additional fees or taxes to pay on delivery. I was very, very happy! I won’t finish this review stating that I will use them again… I am currently in the process of packing another 6-7 boxes to ship by Polamer, hoping to receive them by year’s end.”
“Solid retail experience. Good product in-stock selection, fairer prices than competitors this past year, and friendly helpful cashiers (even when you run in right before closing!).”
“Friendly staff, convent hours. If I could get a receipt before leaving the store, that would be better. I am sure that is a UPS thing though. I did leave my email address and had a receipt email within 10 mins that had a link to all the information I would want. Would use again.”
“I was at store 3611 and worked with Roberto. From the start I found him courteous and personable. I had many questions and he patiently answered and showed me examples of what I needed. I was having computer issues in turning pages into PDF, he was very knowledgeable and walked me through what I should do. As he was putting the pages together he actually called me to make sure I would be ok if the pages had a white border and if he could shrink a page by 2% so it would fit. Needless to say, I love the end product and am extremely happy with the dedication Roberto exhibited.”
“The service here is excellent. I love coming to this UPS Store. It’s the best service you could ever get and they do it with a smile and patience & they really help you. I keep on coming back. I’m not going to any other UPS store”
“I had a special printing need and visited the store and was greeted warmly by Roberto. I had a file with special specifications from my daughter who is getting married soon, and Roberto was patient and thorough and gave me samples to bring back to her, which I subsequently ordered because of his great service. I will gladly return to the store for any future needs because Roberto’s great service!”
“Andy the associate helped me so much with my printing job, was extremely patient, and didn’t just leave satisfied, I left knowing I had to come back. Wonderful store.”
“We sent in a menu card for an upcoming wedding. The file format we used was not sized properly. When we went to pick up the order, it was exactly like the file but we wanted the card narrower than what was printed. David initially helped us with the details then Jacob took over as it required sizing changes, font spacing, color changes, cleaning up fuzzy lettering, etc. We should have started from scratch and given these guys free rein to start over. They worked the document over several times while we were in the store and they nailed it. Our daughter, the bride, was very pleased with the outcome. We came here to have signs and banners printed for our prior wedding shower. Now here for the menu cards. We WILL be back for the wedding programs. These guys are great and very patient with customers having very specific quality requirements. Thank you!”
“These guys have incredible team of people that are on the same page and know what they are doing! The Dispatchers are very knowledgeable and quick with their responses. You will enjoy dealing with them!”
“Zoey is a phenomenal employee. I can’t express how helpful Zoey was today making a custom print for my design presentation 18x24 blueprints! You definitely helped me land the job.
Thank you Zoey!”
“This store is very clean and nicer. The store employees is very professional.i prefer to go to this store . I drove to this store for my returns, shipping, printing and notarized the papers .I recommend this to everyone around this store.”
9AM - 4:30PM
738 E Dundee Rd, Palatine
Shipping Centers
“I have been going to this particular location for years. All the employees are very good and helpful. I wanted to send a package so Brian helped me with his amazing service. He was so good and made my work easy. Thanks to Brian for helping me as always”
“I made a shipment to Colombia, they told me that the approximate delivery time was 2 weeks and it arrived right at that time. The box was intact, in good condition and complete, I had no problems or delays. I had my doubts because I had never shipped with them, but the truth is I was very happy, I would use the service again without a doubt.”
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“The staff is very friendly and efficient! They treat their customers with the utmost respect and really care about the quality of their service. I highly recommend this store!!”