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October 2024 by Łukasz Cebula
Older ladies in customer service who don't want to work
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May 2024 by RJ Napo
You want to stay away from this place.
*We purchased a couch from Pottery Barn for $5605.75.
*Upon delivery, we noticed the couch to be damaged.
*Also, the delivery team damaged a brand new door and molding. (photos available)
*Pottery Barn took the damaged portion of the Sectional couch and told us the would clean/repair it.
*Pottery Barn claimed they fixed the damaged spot and would delivery it again. Upon delivery, we noticed that the couch had not been touched and was still damaged.
*Pottery Barn admitted that the couch was not touched and told us they would make us a brand new couch. Once this alleged new couch came in, Pottery Barn set up a final delivery for us. Upon receiving the “ new” couch we noticed it was the exact same couch that was damaged and they just tried to pawn off this damage couch on us. We immediately refused delivery.
So, now we have part of a sectional, which is useless with the other half. A damaged door and frame.
• No resolution has been made by Pottery Barn
Awful follow up by Holly S. and the rest of the Pottery Barn Team.
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February 2024 by Pam Fricano
Very poor communication from these people. Waited 6 months for a table that turned out to be junk. We purchased the Banks dining room table. I was told the top of the table was a veneer. I also emailed the company to double check, and again I was reassured it was a strong veneer. Owning the table for less than a year, there are scratches everywhere. The table looks awful . I would NEVER purchase this again.I also contacted the BBB. Williams Sonoma did absolutely nothing. The disappointment on my end is huge. I will never purchase anything from this retailer again.
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February 2024 by Lrstyle Laura Romeo
Beautiful store, greeted upon entering asked for assistance and employee arrived almost immediately. Im an interior designer and Diane at the deerpark store was exceptional to work with. Fast, efficient, so helpful, informative and on top of her game. An incredible asset to the company and certainly to the experience. I have visited many Pottery Barn stores ( highland park and Skokie being two that are not good!) and have never been so pleased with a visit. I am a very fast paced thinker and come with a list of tasks to accomplish. Diane answered ALL questions with grace ease and information Greatly appreciated!!!! She will now be my go to!!! Great hire pottery barn!!
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January 2024 by Barb Patterson
Stopped in to look at lights after seeing them in the catalog. Found one I liked for above my dining room table. A sales person was helping me. As soon as I found the exact same light on clearance for half the price, she walked away and stopped helping me. Problem is, I also needed three more full price lights to go with it. I left without buying any. Disappointing to say the least.
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June 2023 by Alfredo Reyes
WARNING!!!! DO NOT BUY ANYTHING FROM POTTERY BARN DELIVERY SERVICE IS HORRIBLE. THEY HAVE A THIRD PARTY DELIVERY SERVICE THEY SET A DATE AND TIME WINDOW AND THE DAY OF YOUR “DELIVERY” THEY NEVER SHOW UP. I RESET ANOTHER DATE ONCE AGAIN THEY NEVER SHOWED UP. I RESCHEDULED A THIRD TIME AND THEY SAID THE DRIVER DIDN’T HAVE TIME TO STOP AT MY HOUSE. SO I CANCELED MY WHOLE ORDER AND GOT MY FURNITURE ELSE WHERE. ABSOLUTELY TERRIBLE DO NOT ORDER ANYTHING FROM HERE.
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June 2023 by Linda Smith
Great selection of furniture and other home goods. Friendly and attentive staff.
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May 2023 by Ever Wonder
Worst company to work with! You can’t do price adjustments and if I return my item you’re going to charge me a re stocking fee! Beware this company!!!! Will no longer shop here.
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February 2023 by Chel Mo
I ordered my $6,000 sofa in fall of 2021 and still don't have it. I have gotten scheduling cancellations and LIES for years. I am cancelling the order after almost TWO YEARS. i am done with this company. they raise prices 25 % take away registry 20% earnings and cancel my cc if i don't purchase things from them within months. This company is a JOKE. YOU ARE RUINING YOUR REPUTATION.
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January 2023 by Stella Gaita
Bought the white pumpkin plater on line and payed $9 for shipping. Got notification on line that it was delivered. The box did not appear to be large enough to hold a 15”+ platter. Sure enough it contained a vase with white hydrangea for some lady in Burr Ridge according to the invoice. The label was my address and name. I had to drive to the store sick as a dog to return this and they happened to have a platter in the store which they handed to me. The manager did not even offer to refund the $9 shipping charge. The reason I payed that was because I DIDN’T want to drive all the way to the store. Shame on Pottery Barn for not training their managers how to behave when the company screwed up! I have had so many problems with this store and the company. I will stop shopping pottery barn merchandise. It’s not worth the aggravation.
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January 2023 by Andrew Trgovich
Great customer service. Jackie and the manager at Deer Park were very helpful and were able to answer all of our questions. Delivery service did an excellent job setting everything up. We love the table, bench, and chairs.
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October 2022 by Jeanne Fields
Called to inquire about a coffee table. The minute I asked about a possible sale, I was disconnected. I have been in the store multiple times and I'm never greeted. However the girls in Highland Park are nice.
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October 2022 by Divya Jain
Customer service is not the best. Helpful so long as they think you are about to place an order with them. But couldn’t be bothered to make sure they are providing you the best price, applying the gift registry discounts, or your credit card and Key Rewards dollars. Every time I’ve tried to support this brick and mortar location staying open by placing an order with them directly, they have left me to hang out on a phone to get the adjustments needed with their customer service line instead of taking the time to apply them themselves. Waste over an hour of time doing something I could have done at home in half the time or less on my own computer. Then there is the whole issue of their lack of knowledge about gift registry policies. I don’t even want to count the number of times that I have explained to them that my registry discount applies to made to order furniture. Even the phone rep they connect me to is clueless. Save yourself a bunch of time, money, pain and headache, by using your own computer at home which is likely on a much faster internet connection speed than in stores, and place your custom furniture order through the website. Call the registry helpline directly if you have any issues getting your 10% discount to stick. They are the only ones who correctly know what the policies are and maintain compliance with the registry policies posted online.
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August 2022 by Kevin Golden
Order has been delayed for 4 months, the tracking system is terrible, and I have waited 50 minutes to talk to customer service twice only to get hung up on.
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June 2022 by N Ali
Oh my word!!!! This place is soooo expensive, but then again, what place isn't with the insane inflation we are in!!! Still, thousands of dollars for one dining set? Did someone carry it over by hand from China? These companies are robbing people! How is anyone affording this stuff without charging their credit cards?!!
