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November 2023 by Lilly P.
This evening, I went to the MAC Cosmetics in Deer Park, IL. Located in Deer Park Town Center. The store the was quiet and I had the most wonderful time with "Caelin." She is a genuinely an amazing, kind, and professional young woman. I had a little complicated return but she took care of it. Caelin spent time investing in me to make sure I left with worth-while items. The items she recommended were spot-on!! She listened to me and based on my skincare and makeup needs she knew which products would be best. (She nailed it with a lip color that I would have just passed up but she knew it would be the perfect color on my skin tone). I'm incredibly happy with all my items. Caelin is really a people-centered person and I'm just really happy I met her. All the best to you, Caelin.
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November 2023 by G.M. W.
My review is really split: a 5 for the makeup itself, the makeup artists I've worked with and the makeovers I've gotten for special events. All top notch.But unfortunately their new policies get a 1, and I probably won't be back, other than a one-off purchase of a tube of lipstick for example. But I doubt I will go back for a makeover and walk out with hundreds of dollars of product again. Here are the issues: (1) they no longer take appointments for makeovers which makes it dicey to plan for a special event, and (2) unless you are lucky to get a nice makeup artist at a time when the store is not very busy, their new policy is that they will only makeup part of your face. They will do 2 services and that's it - eyes and lips, or lips and brows, etc. Meaning you will walk out without being fully ready for your event. In my case, I called to make an appointment and was told they only did walk-ins. No mention of a 2 service limit. And when I looked at their website, nothing there either. I had a wedding on a Friday night so figured I would go early and could leave enough time if I had to wait. Annoying but do-able given prior good experiences there. So I got there and the store was not busy at all. There were 3 makeup artists going in and out of the sales area but only 1 actively engaged with a customer. After initially being told having my makeup done would be no problem by one employee and waiting 30 minutes, another employee stepped in and said I could only get 2 services while making it quite clear that the concept of "customer service" was foreign to her. Of course, if I had been told that on the phone I would have made an appointment elsewhere but at that point it was too late. I was fortunate that the store remained relatively quiet so the original makeup artist was able to do a full makeover, which turned into a very big sale for her. But their policy is such that customers have to rely on having a lot of luck for that to happen, which adds a lot of unnecessary stress to a day when you are likely wanting to look and feel your best.
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August 2023 by Barbara S.
I've been buying MAC products and makeup for over fifteen years. Worst experience I've ever had with MAC today. The store manager in Deer park MAC is unhelpful, unfriendly. I've always had people go above and beyond at MAC until this woman. I bought an online item which I picked up at the store. Got home it was the completely wrong product. Tried to return it she argued with me and was going to make me go back thru the online store when they st Deer park fave me the wrong product. It was bought correctly and had the correct item listed on the receipt.I will never go to the Deer Park MAC store again.
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August 2023 by Dawn Willis
I live an hour away from this location & will *always* make the drive to see Michelle! I first met her back in 2019 when she did my makeup for my bridal shower at the Geneva Commons shopping center. Once the pandemic hit & that M•A•C store closed, I was thankful to find her again! I highly recommend her services; she takes the time to go over all the products she’s using, shares techniques in makeup & skin care application & listens to help guide you with any concerns or questions you may have. Highly recommend!!!
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March 2023 by Marcia S.
This Mac store is great! The employees are all friendly and their knowledge of the makeup and skincare is amazing. I was in there last week and worked with Maggie. They were out of a certain color lipstick but she quickly found a similar color in another finish which was perfect. I left with a couple samples from their new skincare line which I will be purchasing in the future. I found everything she said about the skincare to be accurate.
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March 2023 by M S
The Mac store at Deer Park is great! The employees are all nice and very knowledgeable. I've worked with Julia for a long time and always happy she's there when I'm stopping by. I really appreciate her expertise in picking colors that work - she's amazing! She doesn't rush you and always makes sure you're happy with the choice! Thank you Julia!
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February 2023 by Caryn Levine
I’ve been using MAC for years and love the makeup I purchase from them but even better then the makeup is the outstanding, amazing and wonderful help I have always receive from Jonah!! Jonah goes above and beyond to help with everything and always understands what I’m looking for!! If your looking for great makeup but more importantly someone with A+ skills, look no further then Jonah at the Deer Park store!! ❤️❤️
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November 2022 by Rosa Garza
The employees were friendly the entire time, they helped me pick a nice foundation that really fits my skin tone. My 'go to' makeup store usually. My favorite makeup brand. I buy enough products. Always plenty of employees to help you out finding the right colors, and even some quick makeovers. Good customer service and very knowledgeable. This store has great products I have come to expect from MAC with awesome artists that go above and beyond in their customer service and art. It was such a treat for the girls to spend time with these strong female artists. We are so grateful!
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October 2022 by Rosa G.
The employees were friendly the entire time, they helped me pick a nice foundation that really fits my skin tone. My 'go to' makeup store usually. My favorite makeup brand. I buy enough products. Always plenty of employees to help you out finding the right colors, and even some quick makeovers. Good customer service and very knowledgeable. This store has great products I have come to expect from MAC with awesome artists that go above and beyond in their customer service and art. It was such a treat for the girls to spend time with these strong female artists. We are so grateful!
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October 2022 by Julie Higham
Michelle and Joana are absolutely the reason I come to this specific location. Their customer service is unmatched at any other retail location. I never feel rushed and always leave thrilled with my purchases because either Michelle or Joana took the time to make sure the product was right for me. The store is always immaculate as well. Highest of recommendations to Deer Park M.A.C. - you rock!
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June 2022 by Uzma Malik
Michelle the assistant store manager at Mac was so nice she fixed my email account and went out of her way to get me my foundation since I was given the wrong one . She is a very kind hearted generous person their she deserves more the 5 stars thank you again for your great customer service. Uzma
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July 2021 by E H
I was treated so incredibly bad when I came to this location. So bad in fact I left in tears. I will never again shop here.. the customer service was awful and the employee there was so rude and I’m shocked this is the level of customer service.
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October 2020 by Debbie Matusiak
I can’t thank you enough!! For months I have needed to shop for some of my favorite MAC make-up but because of Covid19, I hesitated to enter a store. One afternoon three days ago, I decided to call the MAC store in Deerpark. I was lucky enough to connect with Joana, the Store Manager, and Karen, the Assistant Store Manager, over the phone. They guided me using the Max website to help determine a new foundation and blush. Joanna also took the time to explain the different types of foundations and how they would work with my skin type.Joana shipped the products to my home that day and I received them within a couple of days. Their recommendations were spot on! Thank you, thank you, thank you!!I highly recommend this Mac storebecause of the excellent customer service and the quality of the products carried.
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September 2020 by Jessica Reeves
Store was okay. COVID 19 precautions were taken. They greeted me upon arrival but I had to wait for service, which was fine until they served one person who came in after me before they got to me. All I wanted was lipgloss ? also the main cashier kept calling me “girl” every time she walked past me and spoke to me ? if you’re black or a person of color you know what I’m talking about. I stayed and made a purchase because they did continue to reassure me they’d get to me. Overall experience could’ve been better that didn’t make it so obvious I was the only black woman in the store. Do better MAC.
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August 2020 by Mildred Liggins
Love these ladies and while I could go anywhere to purchase MAC products this is my go to location. Since, theCOVID19 started in March I haven’t seen or spoken to the ladies and boy do I miss them all. The Deer Park ladies under the capable leadership of Jonah (Manager) and Assistant Manager (Karen) are fantastic and they treat me like family. They are truly the best in the business in my book. I took a chance today to see if the store had reopened yet and too my surprise Mac Deer Park is back open for business. Hooray!!! I’m looking forward to seeing them all soon. Stay Safe & keep up the great work. Love you ladies sincerely from my heart❤️
