-
August 2023 by Zooby VR
The staff was attentive, available immediately, knowledgeable about what I needed. They offered me a variety of options and even stayed late to help me decide which fabric to go with. I couldn’t have had a better experience.
-
July 2023 by Brandon Edgar
To be honest. I walked in an knew what I wanted and how I wanted my sactional. It was nice receiving more information and realizing that I could always add on to my purchase any time. I was also able to adjust my credit approval in store and get it confirmed instantly to help with my final purchase.
-
February 2023 by Claire Sincox
Fantastic customer service without the pushy sales people. They were there to answer all of our questions, and when we were ready to buy after a few visits, they made the process easy and straightforward! I worked with Sean and Lisa and they were fabulous!
-
January 2023 by Katia D
Extremely uncomfortable piece of furniture & if this was not enough. Pillows are too small for the cases and don’t hold its shape.Fabric and cautions are never fitting right.To add to all this customer service is exceptionally rude. I tried addressing my concerns at the store I waited for customers to leave the sales rep did an excellent job at making us few little and unconcerned with out complaints. After a while of putting us down some people walked in & then he tried to play it off like it’s not them it’s us and couch is old.Sure, bough it yr ago & before all the pieces trickled in we may be are using it for 9 months. Couch looks like garbage and love sac told us we can buy new cousins if we are not happy with current once.Don’t waste your money. The warranty used to sell us on the couch is not honored.
-
January 2023 by Mandy Garcia
After much thought & research we decided to become apart of the Love Sac Family. The sales person in the store was very helpful and knowledgeable. I could not believe that I stood in the store Monday (12/19) evening placed my order and it was sitting on my front porch Wednesday afternoon & we were enjoying family movie night on it that evening. They had told us 1-3 weeks so I was not expecting it so soon.I jokingly had said when leaving the store - It would be a Christmas miracle if we got it before Christmas and well they came through.
-
January 2023 by Diana Vance
We have been in the store twice in both times the workers were very helpful and patient. I personally love that they don't work on commission so you don't feel like they are trying to upsell you.
-
December 2022 by Seth Traubenberg
This was some seriously low pressure sales. Available to answer questions, but never hovered or pushed for a sale. Got our quote and will be placing an order in the next couple of days.
-
September 2022 by Carrie Delich
Thanks to the entire sales team at Love Sacs in Deer Park. They couldn't be any friendlier or welcoming if they tried. Sean and Christa were worked with us tirelessly and patiently until we were absolutely sure about our purchase, then reassured us that we had 30 days to change our minds we needed to. The furniture is great the service even greater. Can't wait to buy more!
-
July 2022 by Colin Smith
I went in today to try and test a sactional that I was looking at buying online. The employee working looked like he was napping upon entering. He greeted us and asked a few questions. Shortly after a lady with boxes came in which he then proceed to stop talking to us and to help her without saying anything to us. We waited around for 10-15 minutes or so and just left.
-
March 2022 by Michelle Reif
What a great experience shopping with Sean at the Deer Park, IL store location. He has excellent customer service, and went the extra mile for us for a great deal on this couch. He did a great job explaining to a somewhat hesitant husband on the multitude of options you have with this couch system! The other bonus is is that supposedly the leadtime on the couch is 1 to 2 weeks, but because of our closeness to the warehouse, we received ours two days after ordering!
-
March 2022 by Jim McDermott
These guys are awesome. Every interaction with staff here was exceptional. Went back multiple times to make sure I was making the right decision and they were patient, and helpful.They were the biggest influence in our decision to purchase.They made it fun.
-
December 2021 by venus dantas
Shefali really helped select the right product for our home. She was really professional, friendly and knowledgeable. I highly recommend the product and the service. THANK YOU
-
November 2021 by Jack M.
Great experience, very fast, very high quality. They where very nice and helpful at the store, and the process was smooth. If you want any sort of discount (we got the teacher discount) just go in and ask for it and they give it to you with no problem. Anything that you need help with or have a problem with they have you covered. Also with the refund issue stated before, that has happened to me before with other purchasing methods, and it's really not there fault. Anyways 10/10 recommend trying it, or at least giving them a second chance.
-
June 2021 by Alyssa T.
Moe was amazing and super helpful in helping me make a decision. He informed me about what would work best for my family and I didn’t feel rushed.
-
May 2021 by Jeff Edelman
Very simple no pressure purchase process. Loved ability to make an appointment to ensure all of our questions can get answered. Purchased on Sunday and the couch is set to arrive 8 days later! My wife and I are thrilled and excited.
