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August 2023 by Google user
Was charged for an activation fee which apparently included set up, cases, and screen protectors. Never put on a case or screen protector. When asked if we'd be charged any other fees on the bill we were told no. Now we are being told new fees for activation from Verizon. They lied to us and arenr doing anything for it.
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August 2023 by Pearljam1282
Was charged for an activation fee which apparently included set up, cases, and screen protectors. Never put on a case or screen protector. When asked if we'd be charged any other fees on the bill we were told no. Now we are being told new fees for activation from Verizon. They lied to us and arenr doing anything for it.
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October 2022 by Linda Fields
John at the Mt. Zion location provided fantastic service today. I was a former AT&T customer but have had it with their poor performance and service. John listened to my needs, set me up with a new phone, and made sure all my questions were answered before I left the store. Goodbye AT&T and hello Verizon! Thank you, John.
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September 2022 by Rebekah Witt
John at the Maryland location was fantastic, he helped my boyfriend and I get a great deal and was so helpful through the whole process. Couldn’t give more stars but John was a 7/5 stars!!
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June 2022 by Danny Butler
Didn’t have what I was told they would, but they were able to at least give me some direction on what happened and why it happens and who to call to get some resolve. (Unlike the two other locations in town)Note for the owner- outsourcing all your inbound calls to a third party is causing major communication issues for your customers.
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April 2022 by GLENN brunson
The young man who waited on me was very professional and helped my needs perfectly..I will return for all my cell phone Needs and will let others know of this business for their needs too...I was impressed....
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March 2022 by cheryl sturtz
Sales person was very friendly but not forthcoming with complete billing details. Phone insurance was added without our knowledge or consent, and revealed after the fact, only through Verizon billing.
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October 2021 by John Hughes
This place is deceitful. Upgraded my phone and they charged a $35 fee which you are made to think is the Verizon upgrade fee...it is not. They did not explain that they charge their own fee for setting up the phone. Shady!!! They also said they couldn't redeem my Verizon Up rewards but all I had to do is go on the app to redeem...not true. Had to call Verizon and was told it must be redeemed at point of sale. Luckily Verizon took care of me and credited my account. Beware...this place is not truthful or upfront about fees. I suggest dealing directly with the Verizon store by the mall or through Verizon online directly. They Should be ashamed of themselves!
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October 2021 by Michele Morse
Great customer service!! Would definitely recommend to anyone interested in upgrading or getting new phone.
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October 2021 by MrsSheryllynn
Lane was great, friendly, super helpful and explanatory!!! I do wish I was told there would be an early termination fee on another line before contacting Verizon.
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August 2021 by Sandy Burgener
Very helpful and great customer service ?
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July 2021 by Ken Von Qualen
Joshua did an outstanding job- stayed after hours to make sure my new phone synced.Thank you
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July 2021 by Joseph and Meghan Fritzsche
Owen was a great help! We appreciated his patience with our questions and his advice to make sure we were getting the most bang for our buck!
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June 2021 by Leda Shelton
To whom it may concernThe person behind the desk at the Verizon store at 4661 E Maryland St Decatur ILWas a very nice person and helpful toHis name is MasonVery professional helpful and greets you with a ☺ which the world could use more of themSincerelyLeda n Hope Shelton
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June 2021 by Chauncey Wulf
Dude was cool and made sure I understood everything. Got me the best deal and accessories. Having been to a different Verizon store and leaving with nothing. Definitely an upgrade.
