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December 2023 by Don W.
Not as friendly or forgiving as the credit union I used in California nor the one I used in Nevada. They want to charge for moving money from savings to checking when you over-draw, regardless of how much money you have in savings. This is done AUTOMATICALLY by computer and cost them NOTHING, yet they charge $5 for EACH transaction of such. The credit union I used in Nevada gave you five auto-transfers for free, each month. Another issue is them sending a paper check to other backs rather than doing a ACH transfer, even when the institution you want to pay is just down the street. This ties your money up for several extra days. They also refuse to cash third party checks, even for tiny amounts. They treat you like a customer (poorly) instead of a MEMBER. Staley Credit Union sucks.
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July 2023 by Tanner
Wonderful bank. I was able to set up my account same day and the customer service was phenomenal. I left CEFCU for this bank. They inform you of correct information and walk you through processes and make sure you understand them.
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May 2023 by Shane L.
Decent rates and quick approval, but why charge a fee to pay online. I can't understand why they would rather handle mail and checks from another bank. I won't be a repeat customer.
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November 2022 by John Ellis
Awesome place to bank with love the service
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October 2022 by Brad Dahman
I’ve only been banking with this facility for a little over two years. My wife has been with them for over 10 years. Recently we have been going through a financial hardship, as most of us do. When we contacted Staley to let them know we would be a little bit late on making our car payment my wife was told “you have until 26 days past the due date of your car payment to pay or we will pay off the remainder of the loan and remove the vehicle from your possession.” This was told to us by Joanie Dixon. My wife and I were absolutely floored that someone could be so cruel. At day 24 past the due date my wife managed to come up with what we could for the payment, we were only $7 short. The kind teller told her she would let Joanie know we were doing what we could to make the payments. However, Joanie called, emailed, sent letters in the mail, and absolutely harassed my wife over the $7. My wife is only ONE payment from paying the vehicle off. Mind you, we thoroughly explained to Joanie that I am a recently separated veteran and we just had a baby right before my separation. So we have been strapped for money with only one income right now. My wife poured her heart out to Joanie Dixon and was still told if she didn’t pay the $7 our only vehicle would be taken away from us. These people are not kind, they are not understanding, and they do not care about you only the fact that they can and will do everything to squeeze every single dollar from you.
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October 2022 by D B
I’ve only been banking with this facility for a little over two years. My wife has been with them for over 10 years. Recently we have been going through a financial hardship, as most of us do. When we contacted Staley to let them know we would be a little bit late on making our car payment my wife was told “you have until 26 days past the due date of your car payment to pay or we will pay off the remainder of the loan and remove the vehicle from your possession.” This was told to us by Joanie Dixon. My wife and I were absolutely floored that someone could be so cruel. At day 24 past the due date my wife managed to come up with what we could for the payment, we were only $7 short. The kind teller told her she would let Joanie know we were doing what we could to make the payments. However, Joanie called, emailed, sent letters in the mail, and absolutely harassed my wife over the $7. My wife is only ONE payment from paying the vehicle off. Mind you, we thoroughly explained to Joanie that I am a recently separated veteran and we just had a baby right before my separation. So we have been strapped for money with only one income right now. My wife poured her heart out to Joanie Dixon and was still told if she didn’t pay the $7 our only vehicle would be taken away from us. These people are not kind, they are not understanding, and they do not care about you only the fact that they can and will do everything to squeeze every single dollar from you.
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October 2022 by Celina Johnson-Carter
I'd rate this place 0 stars if I could. I've had an account and loans through this credit union for 10 years with 2 different vehicles, and have never been late on a payment. Recently my family and I have been going through an extremely difficult and financially draining situation. I contacted staley cu to let them know I would be a little late on my payment. I came in on day 24 past my due date (so not even a month) and put $220 towards my payment, mind you, my payment was only $7 short of my actual payment. The kind teller told me she would let Joanie Dixon know of my situation and that I should be alright. Nope. Joanie called, emailed, and left me a voicemail that if I didn't pay my remaining $7 that the credit union would pay off the remaining balance of my car and take it from me! ($229.00 is all I owe now before owning my car) They would really rob you of your only vehicle over $7. It's honestly disgusting and disheartening that people could be so cruel to others in a rough time. I've always pain my payments on time until these recent events and they have absolutely zero empathy. Don't bank here or get loans here, they're just looking at you as a cash cow not a human being.
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September 2022 by Carolyn Wilson
Always very helpful whether in person or on the phone.
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June 2022 by Jakara B.
!!!!!!!!!!!!!!!!!DO NOT PURCHASE EXTENDED WARRANTY from them, you'll get a company called Route 66 Extended Warranty Company that DOES NOT honor the contract at all!!!!! Staley is acting like they don't have some kind pull to get my car fixed. They did it before. I have proof of the lies as to why they won't fix my car. Very disappointing that no parties invloved are taking responsibility to fix my car I paid thousands of dollars for, for 4 years!!!! I keep getting the run-around or I'm being ignored by all parties involved. They are working with this warranty company to scam people out of thousands of dollars!!! SCAMMERS!!!!!!!!!!!!!!!!!!!!!!!
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June 2022 by Azra Hostetler
I dislike that they hold the ENTIRE amount of a check that is large for 10 business days. SOME of it should be available within a day or two you would think. No wonder people of the world one day will not have banks and will be using decentralized funds like crypto. Not only that I opted OUT of overdraft protection and their enhanced overdraft protection program and they let a check bounce that was $100 took the $100 draft out of the share account, charged the $27 NSF fee, returned the check, told me the check could then be re-submitted and cause more fees even though the 100 share account charge was debited and all while they hold thousands of dollars of a deposit for 10 full days not releasing a single red cent I have a very large amout being held unnecessarily. They also unnecessarily hold other deposits. I switch to SoFi and I've already earned $10 in rewards and I'm earning 1.25% interest and getting a $300 bonus for setting up direct deposits in the 1st 30 days. I'm new to the area and it seems as if credit unions are mostly what is here, I obviously chose the wrong one. I've banked with other banks and never had as many issues. Their app constantly crashes. The only thing positive to say is that the customer service is nice. There is no benefit in my opinion of a credit union vs big bank. At least a big bank has modern conveniences and debit cards that are more sturdy.
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June 2022 by Steven Sparky
Awesome customer service loan officers are the best to Deal with
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September 2021 by Michael Joyce
I purchased a camper from member of Staley Credit Union. The loan to the credit union was paid off. Staley Credit Union would not release the title. It is no longer their title to hold. Ridiculous policy. Terrible customer service.
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August 2021 by Kimmy Rucker
Thank 4 taking care of my money and. Bank account for over 10yrs
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February 2021 by Robin White-Ray
I've been banking with SCU for over 30 yrs. I have zero complaints. They answer the phone, no 1800 number. They're polite and friendly. If they don't know the answer they find out and call you back. I recently re financed my home loan with them because of the seriously lousy service from the other lender (cough-Regions). Everything went smooth and more importantly everything was upfront. No shady business. Thank you for the friendly and professional atmosphere you provide!
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September 2020 by Alan Scott
Recently purchased my lease out using Staley Credit union. Brandy made the process super easy and her customer service was excellent! Highly recommend.
