-
August 2023 by Leia's Hope
They have worked on our transport bus several times. The owner and staff is very nice and helpful. The prices are fair and the work is timely. I recommend them to anyone needing work done on a vehicle! Also love getting to hang with the shop dog!Services: General repairs & maintenance
-
August 2023 by Anthony Smith
I dropped off my Chrysler 300 to have the squeaky noise in the rear suspension fixed. They quoted me one price and I paid the money and they said it would’ve had to do it the next day but they did not. In fact they had my car for two weeks, after I already have pay them the day I dropped it off this place I would not recommend to anyone they are scammers and then when I went to pick it up my car, three days later, drove it for two days and broke down on me had to have a tow truck come and take it to my dealershipService: Steering & suspension repair
-
June 2023 by SalitaEileen
Needed AC fixed on car, called to set up appointment. Shop said they performed ink detecting flush through system to spot any leaks & I needed new AC condenser. Charged $580 to replace. Called when it was done, I paid & drove off. AC was not working still. Called shop & told them. Owner said bring car back, maybe something else. Drove back, he opened hood, smacked 2 boxes & asked me if that made AC work. It did. He said I have bad relays, need to replace those now too. I asked when can we do that? He said needed to order them, maybe a week. He then drops my hood down, hard. So hard it actually bounced back up. He started slamming down on it, repeatedly opened & slammed it shut. It would not latch. He told me my latch was broken, but it must have been broken before. I said no it certainly was not broken before. He said since car is old he’ll need to call around junk yards to find replacement. In meantime he rigged it to stay closed so I could drive home, but I cannot open it & he told me to stay off highways & not drive over 50mph. Week later relays are in. Took car couple days later. Charged for parts $64, but when l owner comes back in he says, “ I have good news & bad news. I didn’t have correct relays for your vehicle, but was able to make these work, however your charge is down 50% meaning you have another leak. AC may only last for 2 weeks & then you’ll have to bring it back in for another diagnosis. & repair..” I’m totally confused, l I already paid $580 to do just that, AC still isn’t fixed & Im told I have to do it all over again? I ask, “Why wasn’t leak diagnose first time & fixed when you did fluid trick?” He tells me it must have been a small leak bc it didn’t show compared to larger leak. I then suggest l the leak doesn’t sound small since we just charged AC a week ago & it’s already down 50%. I tell him I have a Cadillac that had small AC leak last year & it lasted all summer. He got an attitude & said, “How can I answer that? They’re obviously not identical leaks” I reply I wasn’t implying they were, but was only confused why he didn’t find this leak the first time & is saying it’s small when it’s behaving like a large one. He threw up his hands & said he’s just telling me what he found & walked out, leaving me with the Sec. who was giving me bill to pay for the $64 relays just installed. I ask her, “What about my latch?” She said she had it written down, that she’s sorry & will write down its urgency. She also said she’ll talk to owner about other leak & call me back. 5/26 - 6 days later, AC stops working. Didn’t last 1 week. Called shop asking update about leak & latch. A new Sec. went to speak to owner. When she gets back on phone says, “I’m totally in the dark about this, but owner said he’s refusing to ever work on your car because you apparently got an attitude with him last time you were here & that he was just trying to help you out” I said excuse me? I explained the situation to her & that it sounds a lot more like he charged me close to $650 for a repair he didn’t fix, was trying to charge me more still & now get away with not replacing my latch. She again said she can’t do anything about it.Service: Air conditioning
-
May 2023 by Sabrina E.
Needed AC fixed on my car, called to set up appointment w/ South Shores Auto. Shop said they performed ink detecting flush through system to spot any leaks & I needed new AC condenser. Charged me $580 to replace it. Called when it was done, I paid & drove off. AC was not working still. Called shop & told them. Owner said bring car back, maybe something else. Drove back, he opened hood, smacked 2 boxes & asked me if that made AC work. It did. He said I have bad relays & need to replace those now too. I asked when can we do that? He said he needed to order them, maybe a week. He then drops my hood down, hard. He dropped it so hard it actually bounced back up. He started slamming down on it then repeatedly opened & slammed it shut. It would not latch. He told me my latch was broken, but it must have been broken before. I said no it certainly was not broken before. He said since this car is old he'll need to call around junk yards to find replacement. In meantime he rigged it to stay closed so I could drive it home, but I cannot open it & he told me to stay off highways & not drive over 50mph. Week later my relays are in. Took car there a couple days later. They only charged for parts $64, but when the owner comes back in he says, "Ok so I have good news & bad news. I didn't have correct relays for your vehicle, but I was able to make these work, however your charge is down 50% so that means you have another leak. It may only last for about 2 weeks & then you'll have to bring it back in for another diagnosis. & repair.." I'm totally confused, because I already paid $580 to do just that, AC still isn't fixed & now he's telling me I have to do it all over again? I ask, "Why didn't you diagnose this leak first time & fix it l when you did fluid trick?" He tells me it must have been a small leak because it didn't show compared to the larger leak. I then suggest that the leak doesn't sound small because we just charged this AC a week ago & it's already down 50%. I tell him I have a Cadillac at home that had a small AC leak last year & it lasted all summer. He got an attitude & said, "How can I answer that? They're obviously not identical leaks" I calmly expressed I wasn't implying they were, but was only confused why he didn't find this leak the first time & is saying it's small when it's behaving like a large one. He threw up his hands & said he's just telling me what he found & walked out, leaving me with the Sec. who was giving me bill to pay for the $64 relays just installed. I ask her, "What about my latch?" She said she had it written down, that she's sorry & will write down its urgency. She also said she'll talk to owner about other leak & call me back. Today, 6 days later, AC stops working. Didn't even last 1 week. Called shop asking update about leak & latch. A new Sec. went to speak to owner. When she gets back on phone says, "I'm totally in the dark about this, but owner said he's refusing to ever work on your car because you apparently got an attitude with him last time you were here & that he was just trying to help you out" I said excuse me? I explained the situation to her & that it sounds a lot more like he charged me close to $650 for a repair he didn't fix, was trying to charge me more still & now get away with not replacing my latch. She again said she can't do anything about it. My guess is he damaged something while doing initial repairs & didn't want to stand by & correct his mistake. I paid almost $650, nothing got fixed & more damage was added. SCAMMERS. Filing with BBB.
-
February 2023 by kendell Joplin
Great people! W is the best mechanic they have!
-
December 2022 by Timothy Cobren
They had my truck for 3 months tho swap out the engine. Now my poor truck sits next my garage because they didn't fix it right. They will not fix it with me paying them more money and no other shop in this area will touch it
-
September 2022 by Carl Leming
Went above and beyond to get my vehicle done so I could leave town.
-
September 2022 by Mark M.
I'm new to the area. A neighbor recommended that I go to South Shores Auto Service to have my car repaired. I was so pleased with the place. Between the shop dog Max, to the great customer service, I could not be more happy about my experience. I highly recommend.
-
July 2022 by Bobbi Donath
I have used South Shores Auto twice now and both times the staff has been very helpful and friendly, the repairs needed were explained to me and the costs were reasonable and fair. I would definitely recommend this business for your auto repairs!Service: Auto engine diagnostic
-
July 2022 by Rob Comerford
My family has been going to South Shores Auto for years. Lindsey and the crew do a great job in getting our vehicles repaired and back on the road.
-
May 2022 by Doris Scott
They did a great job of diagnosing my car's problem, and got it fixed fast. Thanks ?
-
April 2022 by Nic Spain
Have had work done here before with no problems until now scheduled a appointment to have some work done even dropped it off a day early. Stopped by two days later to check on my vehicle and they had not touched it then was told it’ll be done the next day and it wasn’t done i got it back after a week and it is worse then when I dropped it off and had to pay them close to $500. Bucks and i have to still fix what was wrong with my vehicle when I took it to them to fix plus fix what they messed up on my vehicleServices: General repairs & maintenance
-
March 2022 by Robert Cooper
I had just broken down and was needing my van looked at right away. Even though it was late into the evening they were able to quickly fix my problem. When I need service again I will be calling here.
-
January 2022 by Lisa Morrison
They went out of their way to be helpful. I always have a good experience
-
December 2021 by Susie Smith
This a good, honest business. Very friendly service.
