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January 2024 by Jamie C. (Redd)
Pharmacy did well. Great ppl. Great attitude. The rest of the groc needs cleaned. Badly
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January 2024 by PaPa B
Worst Krogers in town as far as keeping the shelves stocked up and the dairy department is a absolute joke, I guess they everything in the cooler in the back..
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January 2024 by David Smith
Every time I go into the krogers store in southshores the customer service desk is always close will reopen the next day but that day never comes lol.This store is sad and pathetic.
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December 2023 by Charles Hall
Your manager Kristi should be fired. We go there at 7 pm on a Friday night and all gallon milk is empty in the coolers and it’s clearly visible in the back. I look for a store associate to go grab some for me and the first one I find apparently works at the service desk. I ask her if she can run to the back and get some for me, to which she replies “I have a customer”. I tell her I am a customer, but she walks off. I ask her to call a manager then. So we go back to wait at the milk coolers and about 10 minutes later the manager Kristi walks back with another employee and says “Yeah, there’s some guy back here for milk that was yelling at the customer service desk”. First off Kristi, I never yelled at anyone until you made your rude remarks. Your customer service skills are nonexistent Kristi, and whoever the girl was at the service desk lacks them as well.P.S.I don’t know if I spelled your name right when I called corporate either, but they’ll figure it out. Thanks to them for the $30 store credit. We’ll be sure to use it at the other Kroger store.
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December 2023 by XsuicideX XsuicideX
Workers there are nice and polite
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September 2023 by Thelma Hamm (Sable7)
In my opinion, Kroger is the best place to shop for groceries. Lots of sales, coupons, & even a freebie now & then. You get points for shopping there, which turn into money off your gas expenses (up to a dollar off each gallon). They've been super helpful with prices in this recession/inflation. Most employees are excellent, and they will always make it right!
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July 2023 by J Bright
Bought 100 pieces of fried chicken from Kroger's. It's hard to get 100 pieces of anything done correctly but these guys did a great job. Chicken was some of the best chicken I ever had. Thank you.
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June 2023 by Benjamin Woolridge
The staff are rude. The prices are not competitive. Most items you will pay $.50 to $1.00 more than the same item at Walmart.
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June 2023 by Jersey Wolfer
workers yelling at customers about personal life problems and causing scenes. very unprofessional and disrespectful.
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June 2023 by Exotic (OG_Scopezz-_-)
Visit this store on 6/6/23 Gloria in self check out need a attitude adjustment or training on proper customer service. The way she talked to two older gentlemen about having proper idea for alcohol was uncalled for, the gentlemen was not nasty in no type of way but she was very disrespectful and nasty to them.? I myself would of talked to a manager because this is not the 1st time I’ve witnessed her being rude to customers.
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May 2023 by derrell spiker
In and out ,clean well stocked.
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March 2023 by Christa Logsdon
MOST of the employees here are fairly nice, especially the older man who brings in the carts. He is always cheerful, and pleasant. There is one, however, who works self checkout. A Caucasian woman with 2 toned hair that is extremely rude, & needs an attitude adjustment. I've witnessed her being obnoxiously rude to several customers who try & do business at the customer service counter, including my husband. No excuse for it. Especially as many times as I've been in there, and overheard it. I like that the store is not overly busy during the hours that I tend to shop there, but it's not my favorite because it is quite small, and cramped. Just a few customers can clutter the traffic flow.
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December 2022 by Holly Fisher
Nice place for grocery shopping. The Krogers located in Decatur, IL South Shores plaza has recently improved their security system on each self checkout scanner. Each scanner is now equipped with an overhead surveillance camera watching to make sure all items get scanned properly. The attendant can then replay the video in front of you.
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November 2022 by Lindsay Roman
Kroger is a nicer grocery store other places. This one hasn't had any updates in 20 years, the rusted carts are difficult to use, the aisles are so close together, you cannot access many items if you use a wheelchair due to the thin walking space. The employees are rude, and not normal Midwestern rude (I'm a southerner, do I have high expectations in customer service) but unhappy, unkind, and bothered by your existence in their store. The parking lot is too small for a grocery store, along with the other businesses in the shopping center, which makes the parking lot a dangerous place. Also, prices are higher than most other grocery stores.
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November 2022 by Sean Berisford
One of the worst krogers outside of ohio, drive a few mile and go someplace that has stock of whatever this place was missing, "No matter what, this place might have it!©".