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December 2023 by MaFreeman
Good place to shopFried chicken Excellent.
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October 2023 by vorasbm
This location is in shambles. Sadly, the store is in a pretty sorry state of affairs.
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June 2023 by Shawn F.
Since I'm from the Cincinnati area where Kroger is based, I thought I'd stop by & check out this location as I was passing through the area. I joked (to myself, because I was traveling alone & it wasn't that funny), that I was visiting from the home office.And I was just about as impressed as I had expected to be visiting a Kroger. It's pretty typical, which I guess is an improvement over what had been previously, prior to a renovation. I bought a bottle of Mountain Dew, which I slammed accordingly, to give myself a caffeine boost for the rest of the drive to Springfield.
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September 2022 by Tim H.
The pharmacist at Kroger's on Route 36 said this today. Doctor's office called in a script there today because my regular Pharmacy didn't carry it and the doctor's office was told that since I wasn't a regular customer of the pharmacy he didn't care to fill the prescription. I was told he was not very nice to the nurse on the phone . I wouldn't become a regular customer of his if he was the last pharmacist in Decatur. GREAT CUSTOMER SERVICE my butt.
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September 2021 by Crystal
If you have ever been here, I probably wouldn't have to tell you why I'm giving them no more than ⭐⭐, if you are looking for a pharmacy, I can only tell you how continually bad my personal experience was. In full disclosure: one good thing (the only one coming to mind) about Kroger pharmacy, the only reason I stayed as long as I had... they had one really good employee
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September 2021 by The Rick and Crystal show
If you have ever been here, I probably wouldn't have to tell you why I'm giving them no more than ⭐⭐, if you are looking for a pharmacy, I can only tell you how continually bad my personal experience was. In full disclosure: one good thing (the only one coming to mind) about Kroger pharmacy, the only reason I stayed as long as I had... they had one really good employee
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July 2021 by James Bacon
Best place for groceries
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February 2021 by D. W.
I needed a medication ASAP!! My doctor sent the script before 5 pm. I called the pharmacy to verify a time before making the trip and was told it wouldn’t be ready till the next day. Beyond frustrated that one important script couldn’t be filled in 4 hours.Another recent trip- following an ER visit, my daughter needed nausea, pain meds and antibiotics. After waiting over one hour in line. I was only able to get ONE script!! The other two nausea and antibiotic won’t be filled till late the next day!!This place is a joke!! Hire more staff or close down.
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February 2021 by Sara Albert
I’m unsure who Brian is but he was absolutely rude over the phone. Cut me off at multiple moments during the call and even hung up on me. All I was attempting to do was check in on my progesterone meds since I’m in the early stages of my pregnancy.
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February 2021 by ꪶꫀiꪶꪖꪀi ꪑiᥴꫝꫀꪶꪶꫀ
This pharmacy has the worst turnaround time for prescription refills. A few of the female pharmacists are downright rude and act like it’s a huge imposition to serve customers by filling their prescriptions. I dread dealing with them every month when I pick up my sons meds
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December 2020 by C
So many things wrong with this pharmacy. Takes forever to get a prescription filled. My wife has had prescriptions take 4 or 5 days to process. Go someplace else and save yourself the stress.
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March 2020 by Barry Craig
they seem to be slow at times but the staff is extremely helpful and very knowledgeable for the questions I had.
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August 2019 by Dusty M.
This location under remodel. Went in two days ago and all the produce was rotten with fruit flies everywhere. Bagged salad lettuce brown and out of date. Other than this one of the better Kroger's to go to.
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June 2019 by Tawanda R.
Whenever I go back home to Decatur, IL, I will stop by this Kroger for my grocery items. I stopped by 2x to get some items and found different variation of items that I purchase at home. Different is always nice... or options. Ambiance: Clean, stocked Service: The lady who rung me up was very pleasant as well as the people who bagged my items. Both were very friendly and full of customer service and personable.
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May 2019 by Mmm M.
I have been a 20 year shopper at Kroger on Water St. I have felt frustrated almost every time I shop here but today was the very worst and I will NEVER step foot in there again. I will even go to Walmart now!! As usual, there were only 2 checkers and the lines were long. I unfortunately went to the self help checkers. I spent over 25 minutes checking out my basket because the COMPUTER CHECKOUT intermittently had its own problems. So I had to wait each time for the "helper" to come hit those special buttons on the computer to reset. The "helper" stated the other checkers are faster so next time it might be better to wait in line. Now, I am livid! What happened to service and "pleasant customer experience"? Us customers HAVE NOT been trained on the self checkouts but for some reason we keep doing the jobs of the employees. I am paying for service that it is impossible to get unless I wait for an extended time. I am officially NEVER "Krogering" again. (Many Decatur residents already go to Champaign and Springfield for groceries. I always thought that was unfortunate, but I am clearly considering it now.