-
March 2024 by Dee Jay
Great customer service
-
February 2024 by Samantha Hendricks
Charlene at H&R Block was professional, got my taxes done accurately and quickly, and gave me great advice for next year! I already scheduled an appointment for next years taxes.
-
January 2024 by Karoll Jelks
Very helpful
-
January 2024 by Wendell Reynolds
Very professional and knowledgeable.
-
March 2023 by Joshua Hill
My experience was pleasant. Jessica did what she could and explained some other things that I need to address for next year. Big help!
-
February 2023 by Candra Phillips
Charlene always makes sure I get my credits and deductions
-
December 2022 by Kathy Miller
Great service always
-
March 2022 by Brad Beyers
Interaction with my preparer was a very good experience
-
February 2022 by Kimberley Lynch
We get the most prompt and courteous service from Charlene I will never go to anyone else she is very very good kind and professional we absolutely love her very much
-
July 2021 by Andrea Frannie Dunker
Charlene Gilmore took our taxes on May 26 for a tax audit and didnt get back to us until June 24 literally 2 days before we would be turnes over to the IRS... she has given us the run around every week needing something different from us every time she calls!!! she says shes been doing her job for 30 plus years but yet cant seem to figure out EVERYTHING we need to send off!!! DO NOT go to her in fairview plaza!!!
-
June 2021 by lori caldwell
I was 3 days away from may 17th. I called the w. King st office & spoke with janet. I was a lottery winner and was a little confused about the process of deducting my losses from lottery tickets. I couldn't physically go to the office because of work. She suggested that I bring in my paperwork and they'll call me when it's done! Monica prepared my refund for me. She called me when it was done said I could ok it in my email. I'm not very good with alot of options on my phone. I wanted to come in and sign instead. So I got an appointment for sunday. She explained everything to me, even though I had many questions and comments! She even helped me with installing the hr blocks app. So I could finish the process (I guess since I looked at the email then I had to.) After the preparation had all been explained and signed by me she suggested I take half my refund to start up a retirement account (which I currently do NOT have) she said THAT would even give me a tax deduction for next years t
-
April 2021 by teresa tuvel
She was very knowledgeable, clean, and friendly.
-
April 2021 by Kassi Cooley
Agent was kind, clean and very knowledgeable,
-
April 2021 by Vicki Baisden
Darlene is very nice
-
March 2021 by valeria manuel
Charlene Gilmore is one in a million! I will always use her because she's very knowledgeable and goes above and beyond.