-
March 2024 by Alvarim Costa
The hotel's team is great and always available to help you. The rooms' doors are quite noisy, and can disturb you if your neighbor needs to wake up early. But everything else was clean and perfect.
-
March 2024 by Jeff Townsend
Nice and clean. Has a bar and grill attached, The food is good. Pool and small gym. Fire pit out back on a small patio. Charcoal grill.
-
March 2024 by Troy Brown
Highly recommend staying here when traveling for work. The customer service that the manager and the staff provide here is beyond phenomenal. I had some scheduling issues with work and the manager was able to accommodate my request and I am greatly appreciative of them. I will definitely be staying here every time I’m in town for work.
-
March 2024 by Bill Egbert
I’ve stayed here twice in the last three months and the main elevator was broken the first time and it’s broken this time. They stick me in a room all the way to the opposite end of the elevator you have to use. (They have two). Refrigerator in room doesn’t hardly work but other than that a nice hotel. Bank on the elevator being broke
-
January 2024 by Bunny “Becky-Boo” Goken
It was conveniently located right next to Cracker Barrel and shopping. The handicap room we wished would have been not so far a walk away, as am handicapped. Room appeared clean. It was not until later in our stay, we noticed bugs galore! Holes in the walls. Bugs and slugs in shower. During sleep hours people in hallways were loud and shouting! Requested some sort of refund, but seriously doubt that will happen!
-
January 2024 by Becky GG
Was only hotel room in area for Christmas that had a handicapped room available.Only thing place has going for it was the Great location, and friendly staff.The Room itself!???Absolutely Horrible!!! One would think the handicapped room would be located near the entry doors, but had to maneuver my disabled self down entire hallway.Room was dirty! Bugs galore! Spiders & webs, beetles, worms, bugs in towels and on walls…and the room had holes in garbage can and walls. Had a funky smell in bathroom as well.Would not stay here again. Quite disappointed in this place - fact that it’s a Holiday Inn - used to be top notch! Disappointed that nothing was done about credit for the room.
-
November 2023 by Tyson Foutz
The only problem with this place is the elevators. Been broken for a couple weeks and won’t be fixed for a couple more and the lock to get in the side door to the stairs is broken. If you are continually loading and unloading stuff from your car to your room for work, it makes for a tortuous journey. That’s a common theme Decatur (see Hampton Inn review), but this place has fairly new nice rooms, the cleaning staff is great, the front desk is super friendly and helpful. The attached restaurant is decent as well. Once they get the elevator and the side door fixed, it will be terrific.Rooms: In great condition.Safety: Side door key entry is broken so I continually found it propped open with a rock or something else. This will allow easy access for any ne’er-do-wells.
-
November 2023 by Bradley Gayer
We requested a two room suite so we could close the door between the rooms, since our friends were joining us, and we have a baby that wakes up in the night. We were given a small two room suite with a door that would not close. It hit on the floor and was six inches from closed. The beds were uncomfortable, and the $10 breakfast at Burger Theory was the worst continental breakfast I've had. The food was tasteless and a very small selection. The bowls for cereal (which I had to resort to do to lack of quality options) were laughably small.*P.s. the indoor pool water is freezing.*P.s.s. the water pressure is so bad in the sink that it is difficult to wash bottles. The shower was ok, tho, some how.*I've had to edit this several times because stuff keeps breaking. The shower soap holder fell apart and landed on my friends toe, and the coffee maker was dirty, so, no coffee.
-
November 2023 by Jeff Walker
Undergoing renovations at this time. The staff was accommodating room was nice and clean and comfortable, Can't wait to see the hotel after the upgrade,we'll definitely stay here
-
August 2023 by MImi F
Room was ok, room and bathroom could be cleaned better, shower was dirty, floors need some cleaning also, you could tell it wasn’t vacuumed, bed was comfortable, place was convenient to shopping and places to eat.Rooms: Rooms were decent size but could definitely be cleaned better.Nearby activities: Shopping, foodSafety: Felt safe!Food & drinks: Close to restaurants
-
July 2023 by Angela Washington
Ac was way to loud , maintenance came up and kept saying that was normal when I know it’s not I had other family on the same floor with me and you couldn’t hear there’s at all. Front desk told me manager b in sunday evening after vacation and another one b on Sunday morning.Sunday morning check out come that front desk lady told me that the manager doesn’t come in on weekends then I told her wat reception said from Saturday then she said oh well the mangaer on leave the supervisor will b here after two. It’s so unorganized and the front desk tells all lies. Then we had no soap in our dispensers front desk first said people ask for it so I said no some my family has it in their room then she said oh we not long got them Mayb the housekeeper just haven’t got chance to put in room yet. Also my room was 401 far away from all my family they were 430s. The overall customer service sucked. To wake up Sunday morning with black spider crawling on me. I took video and pictures of everything!! Also housekeeping never cleaned room on second day
-
May 2023 by C E (Roman's Mom)
Pros: nice hotel and staff, comfy beds, good locationCons: water leak stain on the ceiling of my room, water pressure only lasted half the shower, expensiveAll that being said this is the best hotel I have stayed at in Decatur so far.
-
May 2023 by Shubhendu Johri
This is the worst holiday inn hotel I ever stayed in and wont be staying any further. I will drop my reviews into three ratings.1. Good- The check in procedd was smooth and rooms were prepared before checking in2. Bad - Housekeeping is slow and bad. They asked me to vacate the room so that they can enter and clean to which I did acknowledge. After vacating and coming back after couple of hours, I see my room was in the same spot to which i left. Upon discussing with the receptionist, they mentioned that there were items lieing on the bed to which I told them my bed was completely empty. Really bad ownership of the work by the housekeeping staff and the manager to look after.3. Worst - Housekeeping took away my moms new white shoes bag without noticing that there are actual shoes and not a garbage inside the bag. Property manager. Mary was not available onsite fkr the resplution and since we had an early checkout next day. We cant follow up with them. Really disappointed on how the property is being running and taken care by the manager.There should be competancy check before employing a person for such task who could make things are running with a good standard for the guest.
-
May 2023 by Nikette Johnson
I usually stay here when I go home. This time my room had ants but everything else was good. I asked the young lady at the desk if she was aware of the ants and she said no. Not sure if I believe her but she was nice. I wish they had continental breakfast too.
-
May 2023 by Robert Mech
Great experience. We have come here a few times to visit family. Nice and clean. Has vending and a small shop for snacks. Never eaten at the restaurant. Seems to have some odd hours. Usually not full and very quiet.
