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November 2023 by Jane Dobrinsky
It was great... they completed the work and checked out a couple other things I was worried about. The guy that worked on my car was the second time. I really like him...... Showed me a couple of things that he found. We replaced one and I made an appointment to get a couple other things done. And the girl at the desk in the repair area is very good also.
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October 2023 by Katurah Lloyd
I had a nail in my tire after airing my tire for the fourth time in 4weeks straight. I was able to come in on my lunch break from work and they got me in and out at a good time. But my warranty was not check after paying to get my tire check and fix. I pay money when I did not have to pay anything because I am a regular customer.
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October 2023 by Paul Pomeroy
Extremely pleasant experience. Will definitely consider traveling to this business again for future vehicle purchases.
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October 2023 by Gene Hensley
Everyone was very professional and friendly. They were also helpful in making recommendations about my service.
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September 2023 by Rita
Tyler pretty much gave me the deal I was looking for on the SUV I had looked at at another dealership. All of this over the phone! He was gracious enough to hold the car for me until I got to Decatur to make the purchase. Very friendly, energetic but not pushy...easy to work with!
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September 2023 by Harold Wilson
LJ and Tyler were excellent representatives of your dealership. Overall, it was a pleasant experience. Everyone I dealt with was knowledgeable, friendly and professional.
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September 2023 by Lisa Smothers
First of all, I was glad to see new cars in stock. From the time I walked in, Tyler took care of the sale from start to finish. I have dealt with him on two previous new car purchases so the whole process was very comfortable.
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August 2023 by Jerry Fleck
Love the fact LJ was a "down to earth" kind of salesman. Nice to talk to a human and not a "salesman". Tyler was "all in" also. Got me the deal I neeeeded and we both walked away smiling.
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July 2023 by michele cox
I called Crown Nissan and made an appointment for my 2021 Nissan Altima platinum to come in for an oil change and tire rotation. I also talked to Charlie about a vibration I was feeling while driving my car. We agreed that an alignment might fix that problem. Charlie was able to schedule my appointment the next day!!! Awesome!! I'm happy to say that everything he and I discussed was done and the alignment fixed the vibration. Great Job!!!!
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May 2023 by Howard Penrod
The folks at Crown Nissan are first class. Personable yet professional, accommodating but efficient. Undoubtedly the most pleasant car purchase that I've ever been a part of. They had the best OTD price on the model that I wanted, and played no games from start to finish.
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April 2023 by Josh Ferguson
They tried to charge us more based on the original quote as they did not get the order in for spark plug. This was adjusted to the original quote. Now after performing the recall work out heater blower motor is not working. I called and they said they are not in the same area. I find it odd we did not have these issues until work was performed on the card. I no longer can trust them to work on my car.
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April 2023 by Teneisha Wesley
The Service Team overall was Great! I don’t recall the service tech’s name for my vehicle but he was Superb from the beginning to the end. The tech was so approachable and courteous that he took the time to provide the visual of the problem. I will keep driving from Champaign to receive the personable and courteous service. Thanks Guys!
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April 2023 by Hunter Yoder
Wow! I had the BEST service from a strapping young man named Connor. I will request him every time, no one else has service like Connor!
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March 2023 by Zehra Özkan
After searching couple different brands and dealerships, l called Crown Nissan of Decatur. Even though l’m from Springfield, IL Tyler’s sincere care and honesty made my decision easier. The transaction of trade in process and the price were satisfactory. Once more, I want to thank Tyler for making this possible. I have already started telling all of my friends about him and Crown Nissan.
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March 2023 by Kim Bauer
Went in for an oil change and was shown that I needed both AT flush and cabin filter. Really appreciate the care the service staff does for me.
