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January 2024 by kendell Joplin
The only issue I had is their phone system. It don't work so I had to drive 15 miles and how they could help me. But employees were very friendly and helpful.
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August 2023 by Shelbi W.
The new store is clean and manager is super great!!
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March 2023 by Sandra garren
There phones ant worth your money, and if you have credit to get something it's a agerment for you to use it, hate cricket
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December 2022 by Dale Fender
Always very helpful
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November 2022 by William Suhl
Went in with alerts about viruses all over my phone. Larry hooked me up. Updated apps and got my phone straightened out. Thanks
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October 2022 by Marcus Rabren
Very rude customer service. Just upgrade the phone yourself online.
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August 2022 by Danielle Powell
I want to start off and say thank you to Willow and the manager in training. You both have outstanding customer service skills. Although you both were new you tried everything you could to solve my issue. For that I give you 5 stars. To the management team including the DM you guys are horrible. These girls called you and texted you multiple times and no response. How do you except someone who's only worked here 4 days to know the ends and outs of a business? I'm a manager with 20 years experience in retail/customer service asnd I would never leave my staff tnot feeling comfortable with their positions. To not return their calls or texts how do you expect your customers to be happy. Them 2 ladies in that store deserve some gratitude because they did a great job trying everything they could and you left them hanging. So for that 2 stars is what you'll get. Find better management and you wouldn't have such a high turn over rate for employees. Ps your phone service is horrible. new customer for 3 days and my phone says it's courpt and can't work. Definitely explains your system. Appreciate the smaller guys and pay them the DM wages.
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November 2021 by Yolanda Lipsey
Noah was very helpful and patient with helping my Fiancee to get his phone back working!!! Thank you Noah
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March 2021 by Kimberley chavez
Good service
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October 2020 by Shelton Laskin
One employee made my wife and l happy to come to this store??the other NOT.
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July 2020 by Alicia Peterson
A little show when you're busy.
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February 2020 by Ginger Snap
Decent service for Decatur, Il area. Good value for their service plans. Over priced and mediocre quality device covers.
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December 2019 by karl Mack
Very nice people helped a lot just no good contracts that I like that's beating Straight Talk.
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October 2019 by Pam Myers
Great service
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July 2019 by sue spitz
I was extremely pleased with the excellent service I received from Noah and John! As a business owner I did a lot of research on the best phone plans, by far Cricket had the BEST PRICE for 9 phone lines. To top it off I also got free phones!!! I was shocked at how quickly they set everything up. I highly recommended this Cricket location!!! I drove over an hour to get there and would do it again.. Sooo, the real kicker is of course the coverage???, I live in Mattoon and the service coverage is excellent!!! VERY HAPPY CUSTOMER!!!
