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November 2023 by Sharon Cross
Very happy with both 2023 elantra and 2020 ioniq I have purchased from Joe my very friendly and knowledgeable salesman and Bob Brady Hundai. I will deal with again.
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August 2023 by Ian Crider
Lack of cars on the lot means the base models are not being made in great numbers and sell out quickly. I responded to an social media advertisement which showed a certain price. I was then handled by a concierge service which notified the dealership of my interest in the car. Eventually I made an appointment to look at the car. The car being the only one on the lot of this make/model. As all car salespersons are want to do (trained to do) this car was perfect for me and the high pressure sales techniques took over for the 4 hours I was there. Anyone who has dealt with the public can recognize the banter employed occasionally by the salesman. It is meant to show concern and caring where none may actually exist. I nearly walked out twice. The reality of the situation came into focus eventually. The car market is terrible at this point in time. Really really bad... so bad that expectations had to be adjusted and buying a base model was not an option unless I had several months to wait for a special order. Do not....I repeat...do not respond to a manufacturer advertisement and think that the price you see is the price you will pay. If you were buying a washing machine and this happened you can claim bait and switch....but the car industry is completely different. Good luck!
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August 2023 by Christa Logsdon
I recently tried to book an appointment for an emergency tire replacement. Never received a call back, so I had to take the risk of driving my vehicle on a temporary patch all the way to Springfield, where they got me in and out in a little over an hour. I've tried to book appointments for other repairs before, and was quoted a MINIMUM of 2 weeks out. Took my vehicle in once for an oil change, got it home, smelled burning, and come to discover, the person who changed my oil neglected to replace to cap. That could have literally ruined my engine if I hadn't discovered it. On a brand new vehicle. The techs I've dealt with have been nice, and the service, when you can get in that is, has been speedy, but I've not been impressed with the other issues I've experienced. Just because I didn't buy my vehicle from their location, I've felt like my customer satisfaction wasn't of importance, but that only ensures that I will probably NEVER buy from them if that is the case.
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August 2023 by Google user
Lack of cars on the lot means the base models are not being made in great numbers and sell out quickly. I responded to an social media advertisement which showed a certain price. I was then handled by a concierge service which notified the dealership of my interest in the car. Eventually I made an appointment to look at the car. The car being the only one on the lot of this make/model. As all car salespersons are want to do (trained to do) this car was perfect for me and the high pressure sales techniques took over for the 4 hours I was there. Anyone who has dealt with the public can recognize the banter employed occasionally by the salesman. It is meant to show concern and caring where none may actually exist. I nearly walked out twice. The reality of the situation came into focus eventually. The car market is terrible at this point in time. Really really bad... so bad that expectations had to be adjusted and buying a base model was not an option unless I had several months to wait for a special order. Do not....I repeat...do not respond to a manufacturer advertisement and think that the price you see is the price you will pay. If you were buying a washing machine and this happened you can claim bait and switch....but the car industry is completely different. Good luck!
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July 2023 by Serron jr
I went back to Bob Brady Hyundai in Decatur with my wife to look for her a new car. I told her we had to go back to Kyle and of course, due to the service we had buying my car a week prior, I happily said of course. We called and told us to come on in. We got there and he took us right to the car she was interested in and laid out all of the details and facts about the car and ensured he’d take care of us if we liked the car. She ended up loving the car, the service Kyle provided, and the minimal hassle from this experience. That’s two for two for us and we both now highly recommend going to this lot and asking for Kyle! He’s the man!
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July 2023 by Mariah Crawford
I love Bob Brady Hyundai!! Excellent and efficient service! Kyle was so wonderful that we came back this week for another 2023 Hyundai Elantra! I recommend this dealership for all your car needs.
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June 2023 by Thomas Frazier
I have no problem with the salesman. However I have somewhat of a problem with the finance department on my trade-in. I trade a 2020 Honda polite in with a payoff of 31,174.74, He gave me 825.26 over the pay off. The blue book value was around 33,000.00 or more. The condition was above good. I leased a 2017 dodge durango with about same condition got over 4,000.00 trade-in allowance, a year later I received a check for a 500.00 ck.above allowance. Therefore base on that , I will not be dealing with them on future purchase of another.
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April 2023 by William McClain
I purchased a 2023 Hyundai Sonata Hybrid Limited in January 2023 at Bob Brady Hyundai in Decatur IL. I will start my review by thanking Kyle Costello for his excellent customer service, knowledge of the inner working of the vehicles, and just for being a genuine person who is just as interested in helping you with your new car experience as he is with "selling" you a car. Unfortunately, that is where my positive comments end. My experience did not begin with Kyle and was with a different salesperson who was pushy, did not disclose all the many add-ons and the cost added to the vehicle purchase until I was literally sitting in front of the financing guy with documents pushed in my face to sign (and yes I kept asking for a breakdown of the price), and he has had a very condescending attitude towards me since I purchased the vehicle and particularly when I asked for help communicating with the maintenance department about the car’s electrical issues. I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023. This is a beautiful car with more features than I will probably ever use! However, there are issues with the onboard displays and air conditioning that could be related to electrical issues or a software defect. I have been so disappointed having just paid over $40,000 for this 2023 Hyundai Sonata. This was my very first new car! I was so excited. The maintenance department have tried to diagnose the issue and did establish there was indeed a problem that is "beginning to show up in other vehicles" as well. The car was taken for over a week for repairs. After retrieving the vehicle, the very same problems consisted including onboard drivers displays reverting back to initial factory settings, resetting meters and indicators for fuel, mileage, and economy, the air conditioning also turns off and resets among other issues. On an almost daily basis I have to go in a reprogram the displays to show the correct information and I have lost any information stored for fuel, mileage, and fuel economy. My greatest disappointment is how I have been treated as a customer after purchasing the vehicle. I feel very much like now that they have my money, I am not a priority and there has been little to no communication from the maintenance department with any updates or communications from the Hyundai engineers. I understand that things like this can take time, but I have gone weeks without even a courtesy update on the status of my vehicle. I believe if I stopped calling the maintenance department, they would never bother to contact me and would just wait for me to go away.
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April 2023 by William M.
I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023 at Bob Brady Hyundai in Decatur IL. I will start my review by thanking Kyle Costello for his excellent customer service, knowledge of the inner working of the vehicles, and just for being a genuine person who is just as interested in helping you with your new car experience as he is with "selling" you a car. Unfortunately, that is where my positive comments end. My experience did not begin with Kyle and was with a different salesperson who was pushy, did not disclose all the many add-ons and the cost added to the vehicle purchase until I was literally sitting in front of the financing guy with documents pushed in my face to sign (and yes I kept asking for a breakdown of the price), and he has had a very condescending attitude towards me since I purchased the vehicle and particularly when I asked for help communicating with the maintenance department about the car's electrical issues. I purchased a brand-new Hyundai Sonata Hybrid Limited in January 2023. This is a beautiful car with more features than I will probably ever use! However, there are issues with the onboard displays and air conditioning that could be related to electrical issues or a software defect. I have been so disappointed having just paid over $40,000 for this 2023 Hyundai Sonata. This was my very first new car! I was so excited. The maintenance department have tried to diagnose the issue and did establish there was indeed a problem that is "beginning to show up in other vehicles" as well. The car was taken for over a week for repairs. After retrieving the vehicle, the very same problems consisted including onboard drivers displays reverting back to initial factory settings, resetting meters and indicators for fuel, mileage, and economy, the air conditioning also turns off and resets among other issues. On an almost daily basis I have to go in a reprogram the displays to show the correct information and I have lost any information stored for fuel, mileage, and fuel economy. My greatest disappointment is how I have been treated as a customer after purchasing the vehicle. I feel very much like now that they have my money, I am not a priority and there has been little to no communication from the maintenance department with any updates or communications from the Hyundai engineers. I understand that things like this can take time, but I have gone weeks without even a courtesy update on the status of my vehicle. I believe if I stopped calling the maintenance department, they would never bother to contact me and would just wait for me to go away.
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February 2023 by Jalen Clinton
Appreciate you so much Kyle! You never disappoint bro! Thanks again.
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December 2022 by tae-tae friend
Kim Choatie at Bob Brady Auto Mall in Decatur Illinois is the best car saleswoman I have ever met. She knew every detail about every vehicle she showed us. She guaranteed us that we would leave with a vehicle and she worked hard for us to get in a cad. Thanks to her, my husband and I left her dealership in a 2023 Hyundai Elantra
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December 2022 by Linda Lietz
My experience at your dealership was fantastic! Most knowledgeable salesman, Kyle, who throughly explained the cars features on the test drive! Sold me right then! Purchase process was easiest of my life! The car totally fits my needs and puts a smile on face every time I get in!
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July 2022 by Kinara
Kyle Costello from Bob Brady Hyundai is knowledgeable, friendly, and helpful. It was a joy to purchase our car with him as our salesperson. After searching all over the state for the car we wanted, he found us one and stayed in contact through the whole process. He walked us through all of the features and overall did a fantastic job. We will definitely be working with him in the future! Thank you Kyle!
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July 2022 by Hank Kuzel
Was very dissapointed with Sales Rep attitude and condescending comments during the sale and the next mornings meeting on the items added to the sales contract. " IF YOU DONT LIKE IT, GIVE ME THE KEYS BACK AND WE WILL JUST SELL IT TO SOMEONE ELSE" Shame on me for not sticking to elevate it to managent and have the contract looked at. Beware of her fast talking approach please!
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July 2022 by Matt Blomquist
Everyone was very helpful and not pushy and we appreciate the extra steps to take care of a minor hiccup on some paperwork. Saved an hour and half of my time by them taking just a little bit of time to sort the problem out.
