Bob Brady Honda Parts

Most Recent Comments

• March 2021 by B T.
  Nobody wants to come outside and help you. And I'm noT chasing them. Apparently they think the name alone sells Cars. I don't think so
• December 2019 by J R.
  This dealer selling you cheap after market parts!!! When the part give up they will try to refuse you from doing warranty claim. They pretend giving you their super busy time for the next 3 months And when you arrived they will say leave your car or they won't look at it they don't even bother to check or even take a look at the car and just play with their cell. And He's the service Manager So you do the trip for nothing. BEWARE..!!! Just check at other mechanic shop and it's confirmed that my serpentine belt wasn't original Honda
• August 2019 by Kiersten L.
  My family and I have bought multiple cars from them and have been in their service department regularly over the last 14 years. We typically receive great service and are treated very well. However this was not the case with my last visit. I had received two flat tires and usually my first call anytime anything goes wrong with my car is to bob Brady. So I call the service department and talk to a service department employee and asked if they had my tires in stock before I paid to have my car towed there. They said yes ms. Long we have the tires you need at this price ... we have set them aside for you we will see you when you arrive. Whenever I got there they were quick to greet me and we went to the counter to review the price for the tires and come to find out they DO NOT have my tires but they have an upgraded version that's about 50$ more per tire. I'm not happy clearly and have no option other than to continue services considering I have two flat tires and I had just paid to tow my car to their service department bc I had confirmed that they had my tires at my normal price. However they refused to acknowledge their mistakes. They did not offer to give me the tires at the originally quoted price. They did not give me a percentage off. They did not waive labor fees. They did not even go as far as to offer a coupon for an oil change to try and rectify the situation. I am not happy and WILL NOT be returning despite the years of good service prior. It doesn't matter if you are a loyal customer of 14 years or a new customer.
• May 2019 by Kara S.
  We just left the dealership after speaking with the sales manager. We were interested in buying a new Civic and walked in with pre-approval for a loan from our own credit union. The salesman Alex was very nice but the sales manager, that we spoke with, who's name I was too irritated to remember, was rude and condescending, especially after finding out that we would not be financing through their dealership. Several times, he asked me questions only to interrupt me mid-answer just to compliment my husbands shirt or say some other nonsense. He then refused to give us a price on the car unless we agreed to buy it beforehand. He actually stated "I'll give you the best price on this car but only if you agree to buy it today, right now, before I tell you the price." Who does business that way?! After threatening to leave, he finally gave us a price then stated "if you don't take this deal then you're stupid." No sir, I'm not stupid. Nor did I come here to be insulted or talk about my husbands clothes. It's a 2019 Civic that I can find literally anywhere. Anyway, Honda of Illinois in Springfield IL matched the price, threw in a lifetime power train warranty on top of Honda's standard warranties, added splash guards, and threw in free car washes forever. And they were very nice to work with.
• February 2018 by Daniel Liubimov
  Honda cars