Al Schelling - State Farm Insurance Agent is known for providing friendly, helpful, and professional service in Decatur. The team aims to help clients manage the risks of everyday life, recover from unexpected events, and achieve their dreams through auto, home, life, and health insurance. The office, located on Wood Street, is open Monday through Friday, with additional extended hours available 24/7 to assist customers whenever needed. Many clients appreciate the ease of working with this agency, noting that State Farm makes stressful situations comfortable and straightforward. The staff, including licensed representatives, is described as nice, understanding, and efficient, with particular praise for team members who are friendly and pleasant to speak with. Customers have expressed loyalty despite living outside the area, valuing the consistent quality of service. While some have experienced minor issues, such as rate increase inquiries or website problems, the overall consensus is positive, highlighting the team's dedication and personalized care. Al and Rodrigo, in particular, are recognized for their professionalism and helpful attitude. Overall, this agency is recommended for its caring staff, helpful service, and commitment to client satisfaction.
Al Schelling and his staff have gone above and beyond on multiple occasions to assist my family and businesses with our insurance needs. Al Schelling has always made himself personally available to us for any questions or concerns about our coverage. Thank you, Al
November 2025
Al Schelling's staff are the best. Lisa is amazing, she is always willing to help in any way that she possibly can. I have home and auto insurance with St. Farm I have been a customer for over 25 yrs.
November 2025
I’ve never had a bad encounter with anybody here. They are always fast, friendly, and efficient if I need to make contact and I love it!
