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“I can’t say enough positive things about this bank. They took a chance on my small business when no one else would, providing me the construction loan I needed to get started. The staff is friendly, & they helped me work through all the PPP paperwork when Covid-19 struck. These folks have earned my trust & respect & business.”
“Sara the manager, and Yvonne were great. I tried cashing my payroll check drawn on Associated, through some online banking apps. The check wasn't accepted. So I had a check that was endorsed for another Institution. But from the first time I called Sara was professional and courteous. Explaining to me just to come in and they would see what could be done. My check was able to be cashed. I Was so very thankful. Thr branch is about 12 miles away from me but we'll worth the trip for the customer service and Treatment I received.”
“I have been with for some time now no problems what so ever. They are always polite and helpful. A great place to keep your money and its completely safe. I totally trust this credit union.”
“I’ve banked with PNC since 1980, 1st in Wheaton, Il and in Rockford for 12 years. All big bank services with small bank benefits. Ryan the branch manager greets me by my first name. Remembers that I go to lots of concerts. Personally works on issues I have. Remembers an issue we discussed a week ago and apologized that the resolution is still pending. ?????”
“I am very pleased with this branch, I do not have an account here but it’s cash my McDonald’s check here all the time, everyone who has helped me has been so helpful, they remember me every time I come there even though I don’t have an account, just because of how they treat me I think I will be opening an account with this bank in the near future. There are two girls specifically that remember me all of the time, I’m not sure of their names but they are younger girls.”
“I went in today to help a family member open a new account and met with Branch manager Danielle Pfaff, she was such a delightful person very knowledgeable, and patient. She explained many different products and services and helped me to understand how the services work. she even took the time to explain to me how a non-chase product works. If you're in the market for investments don't underestimate Chase Bank there's no need to hire or out source a financial advisor they have people in house who would help you. Thanks again for your time Danielle.”
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“Heather Kilpatrick was most knowledgeable and she helped me tremendously. Now I can move forward, again so very happy to be with menbersalliance credit union since 1980.”