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June 2024 by Jason LaPierre
Prescriptions are never ready, even ones submitted days prior. When you go to pick them up they’ll tell you they’ll be ready in about 20 minute. That’s after you’ve sat in line for at least 20 minutes, so you’ve got to start the wait all over again. Lines are always ridiculous, almost always gonna wait in a long line. The staff has no ambition, they’re so slow, no ambition whatsoever. This place is a joke, horribly managed. Would give it O stars if I could.
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April 2024 by Randy Hawkins
I wish i could give them negative stars. It would be a good place to open a pharmacy. I came to get my sister-in-laws prescription, because she can't drive. I came at 5:30 pm to get it,they said it was not ready. And they would call her name. I got back in line at 6:45 pm to see if I missed hearing call her name. At 7:01 pm I was told they are still working on it and I can pick it up tomorrow.
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April 2024 by Brad Halverson
Horrible store
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March 2024 by Janna Zuch
ALWAYS a very long line. Inside and drive-thru. Staff is over worked, and not very helpful due to high volume of patients ?.
No concessions are made Inside for disabled or handicap. Only 3 chairs to sit, they are always occupied by "campers".
I'm changing to CVS.
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March 2024 by S S
They desperately need more staff. I don’t see why they wouldn’t staff more with the volume of customers, sales should be decent. I feel really sorry for the workers. I’m sure they deal with awful treatment from disgruntled customers. I understand why customers are upset, takes days to get medicine, wait for 30-45 mins in line to get it or it not be ready. More staff would fix this whole situation.
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February 2024 by Dawn Brown
They need more staff in the Pharmacy department. Especially with the only Walgreens in our area. Takes 30 minutes for someone to answer the phone. Please get this fixed.
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February 2024 by Kerry Smith
Wow. Just wow. This store has fallen off a cliff. Long waits, unfilled prescriptions blamed on app, personally say they fixed the problem and come back (still not done then), prescription is filled in app-then canceled before pickup, and some stay "in process" for weeks. Would change pharmacies, but they have been "temporarily closed" for at least 2 days. Been a customer for many years with at least decent service, but the last 6 months have been terrible because of wasted trips, multiple app/communication issues, and running out of meds.
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January 2024 by Francis-Frank Keenan
Always great service and friendly employees
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January 2024 by Christiana Schmit
ZERO STARS!This is the worst Pharmacy in Danville. The lines/wait times are always ridiculously long with no explanation. Phones are automated and barely ever push the refills through when requested. You wait in line for 30-40 minutes after their system calls you telling you your medication is ready just to be told they have nothing for you and they can put the refill through then. There is absolutely no organization and the techs are always having a hard time finding the correct medication. This has gone on for almost 2 years+ with no changes, I would not recommend this pharmacy to anyone especially if you need the medication in a hurry.
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January 2024 by Christine Plotner
Terrible!!! Lines are way too long. Over 1/2 time they are “temporary closed”. That’s not okay. When a medication you request a refill cannot be filled yet due to insurance but you are not open when it can be filled and I am left with no meds. THAT IS NOT OKAY.Let’s not forget the multiple times we have been to the store and told to come back in 30 minutes, oh it’s not ready come back tomorrow. We will get that filled right away. Oh, we don’t even have that med in stock. All same experience. Same med. Same refill. They have had a new RX for four weeks. Everytime I call or try and pick it up. I get the run around.Either figure it out or stop taking refill orders. I have requested all my RX to go to another company…..
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December 2023 by Stanley C
I called to ask about my prescription's out of pocket cost, and after being on hold for about 10 minutes I was simply hung up on without ever getting to speak with a human being.
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August 2023 by Serenity Brielle
Terrible pharmacist experience. I have been coming up there for two days getting the run around . First day I was told come back in a hour . I came back in 4 hrs the same day. the lady at the desk informed me it still wasn’t ready. She stated come back in 30 mins it’ll be ready . Came back the next lady informed me that they didn’t have the medicine in stock at all so she would order it . I asked when should I come back she stated the next day it should be ready. I came back the next day at 11:30 . Women at the desk stated I see it in the system , they’re getting it ready now. I waited 30 minutes and came back . The lady informed me that medicine was not in stock . I informed her that the women I spoke to said she ordered it. She went and talk to the pharmacist and they came up with that the medicine had been order but won’t be in until the 25 of august. Now I’m overly irritated because why wasn’t that communicated so I wouldn’t be looking for medicine that I need to be ready. then I asked so now what . She gave me a sticky note informed me that I would need to call around to all the pharmacies out here to figure out who has it and they can fill it that way. So unprofessional and just no care for the patients health. This is medicine that I need not want and to be getting the run around like this is unacceptable.
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August 2023 by Google user
Terrible pharmacist experience. I have been coming up there for two days getting the run around . First day I was told come back in a hour . I came back in 4 hrs the same day. the lady at the desk informed me it still wasn’t ready. She stated come back in 30 mins it’ll be ready . Came back the next lady informed me that they didn’t have the medicine in stock at all so she would order it . I asked when should I come back she stated the next day it should be ready. I came back the next day at 11:30 . Women at the desk stated I see it in the system , they’re getting it ready now. I waited 30 minutes and came back . The lady informed me that medicine was not in stock . I informed her that the women I spoke to said she ordered it. She went and talk to the pharmacist and they came up with that the medicine had been order but won’t be in until the 25 of august. Now I’m overly irritated because why wasn’t that communicated so I wouldn’t be looking for medicine that I need to be ready. then I asked so now what . She gave me a sticky note informed me that I would need to call around to all the pharmacies out here to figure out who has it and they can fill it that way. So unprofessional and just no care for the patients health. This is medicine that I need not want and to be getting the run around like this is unacceptable.
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July 2023 by Dana Howe
Great place to shop!
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July 2023 by Cadence Hanshew
Prepare yourself for about a 2 day wait in line. Bring snacks.
